Rat's Small Engine Repair & Blasting Services

We understand [redacted] concern; however, our version of the facts does not match [redacted]. I will attempt to clarify. 1.       Prior to [redacted] purchasing the [redacted] with 120,000+ miles, the old owner had the vehicle into our shop to install...

a radiator supplied by them (note, not a radiator supplied by us). 2.       Sometime later, the radiator failed (lower hose casting weld broke). It could have failed due to a defect in the radiator, or it may have failed due to road conditions, hitting a chuck-hole, a curb or any other driving condition that jostled the radiator and cracked the weld.    3.       Due to the loss of coolant, the engine was damaged due to sever overheating.   ·         The damage to the engine could have been alleviated if only [redacted] would have stopped driving the vehicle once the overheating occurred. ·         At no time were we at fault for the failure of the radiator or the demise of the engine due to overheating. 4.       We installed a used engine, and the vehicle was picked up on 10/6/2016. 5.       The used engine came with a 6 month / 6,000-mile warranty. Please review attachment “A”. 6.       [redacted] continued to use the vehicle daily without incident. This alone, proves that the vehicle was repaired properly.   ·         Nearly 9 months later, [redacted] called the shop and claimed we did something incorrect and the engine was damaged. We advised [redacted] to return with the vehicle and we would inspect and check it out for free. Additionally, (as we would do for any client) we advised [redacted] that even though her vehicle was out of warranty, we would do everything in our power to help her out, even if it was not our fault. 7.       [redacted] never contacted us again, nor did she bring her vehicle in for a free inspection. 8.       [redacted] showed up one day with a very odd looking / hand-written receipt for the work performed by the [redacted]” and demanded that we reimburse her for the $1,100.00 in charges. ·         The receipt did not show a cause of the failure. ·         The receipt was not itemized. ·         There was no indication of type of payment. 9.       We again, explained to [redacted] of the following: ·         That the repairs were out of warranty. ·         She failed to return the vehicle to us for inspection. ·         There was no indication of us causing the problem. ·         She provided no pictures, no proof of failure, no proof of the cause of failure, and no broken parts to inspect. ·         We advised [redacted] that we would investigate the allegations and get back to her. 10.   We contacted the [redacted] ourselves, and they verified the repairs. However, when we inquired as to whether the damage was caused by us, they advised us that there was no indication that we did anything wrong or incorrect. They also advised us that the bottom of the vehicle was damaged and banged up due to daily driving on rough road conditions and such, and this could be part of the problem.  They advised us that [redacted] drives a very rough section of road daily due to construction, and they believed this was the cause of the under-vehicle condition.   Again, we did everything correct and treated [redacted] with dignity and respect the entire process. We advised [redacted] that we could not help her put with the invoice for all of the stated reasons. The original radiator failure was not our fault, and not our product. The engine damage could have been alleviated, and the rough road conditions most likely played a part in the vehicles problems. Additionally, the vehicle was out of warranty and the repairing facility found no indication of fault on our part. For those reasons, we believe we do not owe the $1,100.00 requested by [redacted] in the dispute.