Rauch-Milliken International, Inc.

my daughter received a phone call from A White regarding DEX Advertising. We had a 90 day contract. (DEX employees turn over like pancakes in a pan - QUICKLY). We canceled before the 90 days were up due to bad service. DEX tried to push through on our credit card further payments. We put them in dispute and talked with DEX who did finally issue a credit. Now we are contacted by A White with Rauch Milliken wanting payment and threatening to throw my daughter in jail, and represented she was an attorney. Even once we showed her the credit card statements she still demanded that my daughter settle for 2/3 of the bill today or she would prosecute her and take her to court this Friday and have her thrown in jail if she was unable to make payment. Someone needs to do something with this woman and company. All illegal actions.

I have also been contacted by this person Angela White on behalf of a fraudulent invoice from a company that claims someone in our office verbally authorized a $855.75 charge (they did not) for an online directory ad. No one with signing authority authorized any such thing. We have reported the company, 411 Directory Assistance.ca to both the Trade Commission and the BBB. It is a fraudulent company with many complaints already about their telephone scams.
In addition, we are a Canadian company, and Angela is threatening legal action in New York court and claims we need to hire an American attorney to defend ourselves.
She is rude and knowingly works for fraudulent scam businesses.

Angela White who works for this company is completely rude and very hostile. I have asked her to send me proof of any outstanding bill that they claim I owe and she has not and will not send me that proof. She has demanded my checking account number and routing number for payment. I will NEVER give that information to ANYONE! Especially if you can not send me a statement showing I owe someone 1,200 dollars. She even told me some made up address that was not mine and claims that it was mailed to the “false address” that I have NEVER lived at! This company makes money trying to threat and bully people. Guess I’m ready to go to court if need be.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Statements made were not valid by the company. I would also like to know who responded to the claim and if it was [redacted] herself as we have never been able to reach any number but hers. I have written documentation showing that I sent and PROVED my payments to the company. This proof was sent TWICE to the same email she was emailing me from.  At no time did we request that the company/[redacted] confirm this information for me. I proved the proof myself and she refused to acknowledge it.  I also spoke with the local company and she called [redacted] and told her to cease all collections and threats. The contact at the office stated to me that she had no idea why [redacted]/this company were coming after me and that it was unfounded. I would like to know what agency in the area governs collection agencies as I will be putting in a formal complaint and all of my documented proof showing her unethical approach and bullying. 
Regards,
[redacted]

I have reviewed the circumstances of the above referenced
complaint.  I find the claimant’s
statement to be misleading and without merit. 
Our representative was very professional and certainly not rude as
alleged.  We contacted the
complainant/debtor regarding a past due...

balance.  The complainant wanted us to provide her with
proof of a payment she made when the burden of proof was on her. 
After our initial contact, we were able to ascertain from
our client that they had received a recent payment.  Since then our client received two more
payments.  Although the debtor did not
pay the full amount owed, our client has asked us to close our file as Paid in
Full.
Please let me know if I can be of anymore assistance.

Review: We were contacted by [redacted] at this office. She was very hostile during the conversation. She has also received proof(twice) that we had made payments to the company pursing collections. She has intentionally neglected to share the information provided to her showing proof of these payments being made and collected by the creditor. We have a right to dispute the amount due because the amount due is FALSE and inaccurate. She is presenting false information to the company and trying to pursue further legal action for her own personal financial gain. She has refused to respond via phone or email to our communication and is intentionally ignoring us.Desired Settlement: We would like her to confirm receipt of proof of payment. We would also like her to cease all collection efforts as this account has be PAID IN FULL to the creditor as stated on the phone that it would be and was already over half paid. We would also like to write a letter to the company explaining her misinformation and misleading them and that no further action is required. If any attempt has been made to pull our credit, we want that cleared from our credit as well.

Business

Response:

I have reviewed the circumstances of the above referenced

complaint. I find the claimant’s

statement to be misleading and without merit.

Our representative was very professional and certainly not rude as

alleged. We contacted the

complainant/debtor regarding a past due balance. The complainant wanted us to provide her with

proof of a payment she made when the burden of proof was on her.

After our initial contact, we were able to ascertain from

our client that they had received a recent payment. Since then our client received two more

payments. Although the debtor did not

pay the full amount owed, our client has asked us to close our file as Paid in

Full.

Please let me know if I can be of anymore assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The Statements made were not valid by the company. I would also like to know who responded to the claim and if it was [redacted] herself as we have never been able to reach any number but hers. I have written documentation showing that I sent and PROVED my payments to the company. This proof was sent TWICE to the same email she was emailing me from. At no time did we request that the company/[redacted] confirm this information for me. I proved the proof myself and she refused to acknowledge it. I also spoke with the local company and she called [redacted] and told her to cease all collections and threats. The contact at the office stated to me that she had no idea why [redacted]/this company were coming after me and that it was unfounded. I would like to know what agency in the area governs collection agencies as I will be putting in a formal complaint and all of my documented proof showing her unethical approach and bullying.

Regards,

Review: The way in which I was treated by the Rauch-Milliken employee FAY MARTIN was the worst customer service I've ever recieved. She called my store threating me and really just being flat out rude. The reason I'm writing this is to let that company know how their employees are treating people. This woman didn't listen to what I had to say and made sure she got the last word and hung up on me. She has no business talking to people like that. She was polite enough to say "good luck in court" nice touch. As I continue, the product that we're being collected on was a scam in the first place. It was a doorhanger through a company named HIBU. They sold us the ad and we paid for it. To my suprise the ad was never distributed. When I talked to FAY MARTIN she didn't give me the chance to explain my side of the story and continued to threaten me. I can't explain in words how rude this woman was. I hope in the future she can learn from this and is held accountable for the way she treats people. YOU CAN'T TREAT PEOPLE LIKE THIS AND FAY MARTIN SHOULD BE FIRED FROM HER JOB!!!!!!!!!WATCH OUT FOR RAUCH-MILLIKEN!!!!!Desired Settlement: $375.00 The amount we paid for the doorhanger that was never issued or distributed. Also and apology from FAY MARTIN.