Rav Motors

I am rejecting this response because: I did receive USD refund plus new tires, but I do not want to change my reviewAccording to that respond, He said "I would like to change my review", but I never say anything like thatI screenshot the conversation between he and I to prove that he knew I would not change my review

Received brief voicemail message from Rav Motors, indicating that a check has been issued / sent to Mr [redacted] .BBB called Mr [redacted] to confirm -- indicated that he had been in contact with business over last couple of days, providing copies of requested receipts, etc.His understanding is... that the check was mailed out in the last day or so.(BBB NOTE: Sending complaint back on to Mr [redacted] -- have asked him to confirm back to BBB once check is received, so that complaint can be closed.)

I am rejecting this response because:
He never told us about the accident that occurred on the vehicle we would have never bought a vehcile that is that damagedHe lied to us about why it's a salvaged vehicle, they told us it was hail damageOn top of that ravil was not the person who sold me the car it was a guy named Tim who never disclosed information about the vehicle as wellWe were driving it to dealerships to get it sold since they would not help us with itThen when we were finally able to get it checked out the vehcile shut downCome to find out the sensors are destroyed as well so even if he claims that the vehicle was driving on no oil or coolant there were no sensors lights informing us there was no oil or coolant and on top of that isn't the dealership supposed to fill all fluids up before selling the vehicle and having the customer drive it off the lotIf they did what they were supposed to do the oil and coolant wouldn't have been bone dry so that tells me that AThey never put fluids in or BThere is two leaks in that vehicles that again they never disclosed to us. He was very rude which made me the consumer upset because everything he did had caused all these issuesWe will be taking him to court and trying to shut down his company because he is selling dangerous vehicles and then once something goes wrong he blames the consumer and tells everyone that the consumer is in the wrong

Received e-mail from consumer, confirming receipt of check: We received the check today in the for the amount we were owedThank you for your assistance in this issue. Brian K***

I am rejecting this response because: I did receive 300 USD refund plus 2 new tires, but I do not want to change my review. According to that respond, He said "I would like to change my review", but I never say anything like that. I screenshot the conversation between he and I to prove that he knew I would not change my review.

Response received via e-mail to Revdex.com: I am writing to you about the recent Revdex.com review we received from [redacted] regarding the Nissan Quest. We did resolve the settle with the customer with a  refund and 4 new tires installed on the vehicle. The customer did say he will change his review...

so I am just following up to see if he did and if anything is needed from my end like a explanation or reply letter.Let me know, and I can get you whatever info that you need. We aim for customer satisfaction and anything that does come up, we treat it with all seriousness. Thank you,  Rome [redacted]Sales Manager RAVMOTORS of Crystal[redacted] [redacted] Crystal, MN 55429 Phone: ###-###-####Cell: ###-###-####Fax: ###-###-####www.RAVMOTORS.com

Received brief voicemail message from Rav Motors, indicating that a check has been issued / sent to Mr [redacted].Revdex.com called Mr [redacted] to confirm -- indicated that he had been in contact with business over last couple of days, providing copies of requested receipts, etc.His understanding is...

that the check was mailed out in the last day or so.(Revdex.com NOTE: Sending complaint back on to Mr [redacted] -- have asked him to confirm back to Revdex.com once check is received, so that complaint can be closed.)

Response received via e-mail to Revdex.com -- PDF is attached; text of letter reads as follows: "I am writing in response to your letter dated March 31, 2017, regarding the complaint about my business from the customer who purchased a vehicle on February 28th of 2017. Please kindly note that this...

particular vehicle was sold 'AS IS.' The customer was aware of the previous issues with the vehicle. We shared with her everything we knew about the accident and also provided the customer with a copy of its CarFax. We went into great detail with the customer over all of this vehicle's history. She acknowledged receiving this information by signing and initialing the AS IS form. Part of our simple and straight forward 'AS IS' form says, 'Customer received a copy of Carfax for the vehicle and is aware that the vehicle has a Prior Salvage Title. ALL SALES ARE FINAL, NO RETURNS ALLOWED.'Two days after the customer bought the car she called us back and requested a full refund for the vehicle because she did not like some things about the car. We explained to the customer that we do not have a return policy for sport cars like this Subaru WRX. In fact we repeatedly made this no refund policy clear to her before she purchased the vehicle, not to mention that this policy is clearly stated on the 'AS IS' form that was executed by the customer (attached). we made a point to reassure her, however, that we are ready to fix anything on the car that was overlooked before the sale. She apparently took immediate advantage of our commitment and within a few days brought the car back to us pointing out a couple things and also requesting us to replace some installed on the vehicle aftermarket parts at no cost to her. These were extremely expensive modifications, however, we proceeded to replace those parts just to ensure customer satisfaction. Although we were not obligated to these repairs we proceeded to complete them in good faith.On March 21st, approximately one month after the purchase, the customer's friend who was the initiator of this purchase called us threatening to return the vehicle and demanding a full refund because they had apparently gone to a mechanics shop that discovered many issues with the vehicle that would supposedly cost them $10,000 to repair. Once again we explained to the customer's friend that our refund policy states that we do not issue refunds; however, we had stated we are willing to work with her if the car indeed needed repairs that were overlooked before the sale. We asked them to bring the car with the list of repairs needed or to at least fax or e-mail us the inspection report they were referring to. They did not bring the car, nor have we received the report.Between March 21st and March 24th we received multiple emails demanding the full refund for the vehicle because it is a 'bad car.' Five times we replied to the customer's friend asking to bring the car back to our dealership with the vehicle inspection report so we could do the necessary repairs and keep them satisfied. They never brought the car over and never sent us the alleged inspection report.On April 8th the customer contacted us again requesting us to take the vehicle back and to give her a full refund stating that the vehicle is causing lots of issues. Again, we asked her to bring the car and tell us exactly what the issues are. To date, we have not had a personal visit by the customer, nor have we seen a copy of the inspection report.I am very confident that during the entire process from the very beginning until now despite some offensive statements by the customer and her friend, our team has acted very honestly and professionally towards both this customer and her friend. We have properly disclosed all the known facts about the car both verbally as well as in written form. We must emphasize again however that we do not issue refunds. On occasion, we make exceptions for a variety of reasons for some of our vehicles but never for sport cars.We have archived all correspondence between us and the customer on this issue but due to some privacy obligations they cannot be attached to this statement; however, upon request I can send copies of emails sent to the customer asking her to bring the vehicle in for repairs.NOTE: As I was writing this letter 4.12.17 the customer's friend brought an inspection report from Subaru dealer (45 days after the purchase) and the report is dated 4.12.17. The customer drove the vehicle 3230 miles and yesterday it was towed in to Subaru dealer with a damaged engine. According to the inspection report the vehicle had no oil. Also there was no coolant in the reservoir. Those two factors obviously caused the engine damage. Because a vehicle can not be driven without proper oil and coolant levels, it is fair to assume that engine damage occurred during the last day of driving the vehicle. In conclusion, after reviewing the facts of the inspection report, and taking into consideration current condition of the vehicle, it is our position we have no liability for the damages claimed. Sincerely,Owner of RAVMOTORSRavil [redacted]"