Ravel Hotel

Revdex.com:At this time, I have not been contacted by Ravel Hotel regarding complaint ID [redacted] .As stated earlier, I tried multiple times to contact the business prior to making the complaintThe [redacted] does not return calls.Sincerely, [redacted]

[redacted] , We are aware that there may have been some miscommunication upon your chetime or during your stayHowever, I must stress the fact that minibars are 99% of the time not complementary in hotelsThe value of our minibar is higher than the cost of your roomWe can understand if there was some confusion and would like to offer you another solution then the one priorWe would like to ask for you to meet us halfway and pay the items utilized at our costWe can immediately credit your account for the remaining balancePlease let me know if this option would satisfy youYou can also contact me directly if you would like to accelerate this processI hope to hear from you soon Yours in Hospitality, [redacted]

Revdex.com: At this time, I have not been contacted by Ravel Hotel regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Ravel Hotel regarding complaint ID ***.As stated earlier, I tried multiple times to contact the business prior to making the complaintThe *** does not return
calls.Sincerely,*** ***

We apologize if your stay wasn't everything you desiredWe apologize if you felt "cheated"This is not our goal as we try to be as hospitable as we can beWe want all of our guest to feel at home and go
to extreme lengths to satisfy them and make their stay exquisiteWe offer array of amenities which we offer our guest which require payment such as our restaurant, mini bar and pay per view movesWe take the deposit so that the guest can apply these charges to their room and pay on one final billWhatever balance is not used is returned to the guest at the time of checkoutHere at Ravel Hotel, all rooms are equipped with minibars and signs of pricing as wellThe drinks in the room total to an amount more than the cost of the room, this is why it is not complimentaryOur main reason for informing guests that only the coffee in your room was complimentary upon Check-InThe registration card signed by guests states this clear and wellWe apologiz ed if this was not made clear to you but would like to make things right
As a sign of goodwill we would like to extend a special invitation for you to come back stay with us so that we can ensure that your next stay is exquisitePlease contact our office and management will take care of it personally
Sincerely
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I appreciate the response & thank the Hotel Management for there kind gestureBut I have no plans to visit NY any time in near futureI would request them to refund the charges, which would help me immensely.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Ravel Hotel regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Ravel Hotel regarding complaint ID [redacted].As stated earlier, I tried multiple times to contact the business prior to making the complaint. The [redacted] does not return calls.Sincerely,[redacted]

[redacted],
We are aware that there may have been some miscommunication upon your check-in time or during your stay. However, I must stress the fact that minibars are 99% of the time not complementary in hotels. The value of our minibar is higher than the cost of your room. We can understand if there was some confusion and would like to offer you another solution then the one prior. We would like to ask for you to meet us halfway and pay the items utilized at our cost. We can immediately credit your account for the remaining balance. Please let me know if this option would satisfy you. You can also contact me directly if you would like to accelerate this process. I hope to hear from you soon.
Yours in Hospitality,
[redacted]

Review: A reservation had been made at the Ravel Hotel at the rate of $169 per night. I was assured of, and the hotel advertised a restaurant and bar on site. On arrival on 6/*/15,, and before check in, I learned that there was no restaurant or bar available due to a private party. Specifically, I was forced to leave the floor with the restaurant/bar as it wasn't open to guests. The desk clerk was advised of my reason for not staying at the hotel and he understood. I was not advised of a charge to my credit card. On 6/*/15 I reviewed my charge account and learned of a $198 charge. I attempted twice to contact the [redacted] and he has refused to return my call.Desired Settlement: Charge of $198 refunded, and Revdex.com use of the information. In hindsight, multiple travel sites have negative reviews of this hotel.

Consumer

Response:

At this time, I have not been contacted by Ravel Hotel regarding complaint ID [redacted].As stated earlier, I tried multiple times to contact the business prior to making the complaint. The [redacted] does not return calls.Sincerely,[redacted]

Review: When I checked in to the hotel, I was asked to sign a document for which the [redacted] explained that the documents states that I am being allotted a non-smoking room and I understand that & would not smoke inside the room. My credit card details was charged $150 as a security deposit. Nothing else was told to me. When my wife later checked with the [redacted] about the beverages in the room (except coffee - which was free), she was told that all the beverages in the room has already been charged along with the booking amount.

I would have used few cold drinks and juices, but the Hotel has now charged $65.33 on my credit card. When I tried talking to them about the issue , the response was "we would have never said so & you signed in the document for this charged" & the price list was inside some box, which I did not see during my stay. Per drinks the company is charging $5+tax.

I really feel cheated & breach of trust as I did not read the document fully before signing on it. I still don't know if anything about the charges were mentioned in the document I signed or not.Desired Settlement: I would like the money to be refunded as the hotel miss-informed when I checked about the beverages.

Business

Response:

We apologize if your stay wasn't everything you desired. We apologize if you felt "cheated". This is not our goal as we try to be as hospitable as we can be. We want all of our guest to feel at home and go to extreme lengths to satisfy them and make their stay exquisite. We offer array of amenities which we offer our guest which require payment such as our restaurant, mini bar and pay per view moves. We take the deposit so that the guest can apply these charges to their room and pay on one final bill. Whatever balance is not used is returned to the guest at the time of checkout. Here at Ravel Hotel, all rooms are equipped with minibars and signs of pricing as well. The drinks in the room total to an amount more than the cost of the room, this is why it is not complimentary. Our main reason for informing guests that only the coffee in your room was complimentary upon Check-In. The registration card signed by guests states this clear and well. We apologiz ed if this was not made clear to you but would like to make things right.

As a sign of goodwill we would like to extend a special invitation for you to come back stay with us so that we can ensure that your next stay is exquisite. Please contact our office and management will take care of it personally.

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I appreciate the response & thank the Hotel Management for there kind gesture. But I have no plans to visit NY any time in near future. I would request them to refund the charges, which would help me immensely.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Ravel Hotel regarding complaint ID [redacted].

Sincerely,

Business

Response:

[redacted],

We are aware that there may have been some miscommunication upon your check-in time or during your stay. However, I must stress the fact that minibars are 99% of the time not complementary in hotels. The value of our minibar is higher than the cost of your room. We can understand if there was some confusion and would like to offer you another solution then the one prior. We would like to ask for you to meet us halfway and pay the items utilized at our cost. We can immediately credit your account for the remaining balance. Please let me know if this option would satisfy you. You can also contact me directly if you would like to accelerate this process. I hope to hear from you soon.

Yours in Hospitality,