Raven Crest Tactical

I ordered this OTF knife and really like how it feels in my hand. Unfortunately, the blade fails to deploy and lock into place most of the time. It feels as though the blade is coming off its track.

Before going through the inconvenience and expense of returning the knife for repair, I contacted the company to ask whether this is a known issue and if there might be a simple solution I could safely perform myself. However, I never received a response.

If the company is unwilling to respond to a basic product-support question, it is difficult for me to feel confident about sending the knife in for repair. At this point, I am concerned that doing so may only result in additional time, shipping costs, and frustration without any assurance that the issue will be resolved.

They sent me and billed me for 2 knives instead of the one I ordered. Intending to send one back I noticed they began to malfunction, so I returned both. Raven Crest only reimbursed me for one! Then they went silent to all of my efforts to contact them. I had to get my bank/credit card company involved to reimburse my account. Raven Crest has an F rating with the BBB. Steer clear!

Have had my Ravencrest OTF for going on 5 years, have had it as my EDC for 4 of those five. over the last year the blade locking in place on its opening has become a luck of the draw, usually once out of every 5 or 6 openings the blade will slip off its internal guide and fail to open or remain open. Sadly this makes the knife unreliable an regulated to the shelf inlieu of my pocket. Being my first OTF, loved the knife.

I've read the reviews and am disappointed to hear that the parts are made in China (only assembled in AZ) but that being said, I'm thoroughly impressed with the Cerakote Titan Bravo knife that I received. It's a little bulky and doesn't feel quite as precision-made as Microtec front-opening knives but very solid and reliable so far. At the cost of Microtec knives I'd be afraid to actually USE them. All of these knives (Microtec, Protec, Ravencrest.. ) are over-priced for what they truly are but the warranty and customer service is what will produce a good company. So far so good.

Hi ***, I am so sorry my friendRest assured this not how we do businessWe had some MAJOR staffing changes (for this very reason) many emails and customer service issues were not getting to usI know this isn't your problem by any means but wanted to at least let you know "why" this happenedWe have refunded your money and we are going to send you out your knife:) If you need anything please don't hesitate to contact usWe are here to helpYou can contact us at the number below and talk with Star if you need anything!Derek J***Co-OwnerRavenCrest Tactical [redacted]

After further review of all the documents we have on file for the customersAll evidence points to our company sending out knives as they were orderedWe take photos of every knife that we send out including their shipping labelsThe customer made back to back call in minutes he call times on March 14, After leaving a message for the General Manager to contact him when he was back from lunchAs a result of everything with the customer, we are sending him out a 3rd knife to replace the one the he says was never receivedAttached are the photos of the original order with the tracking information, as well as the 3rd knife that we sent to the customer with his new tracking information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good Afternoon *** We have issued MrLaudato's refund for the 2nd time on March 31, Here is the refund that was processedIf you have any other questions please let us knowThank you!!!Nikki McNeelyCustomer ServiceRavenCrest Tactical

The Knife of the month club only lasts as long as they want it to, things worked flawlessly until they decided they no longer wanted to continue the service. I called and asked what the hold up was and they tried to tell me that my payment was not valid, gave them they same information and got one more month just to have it end again. I tried to resolve over the phone, but I was never able to continue the service. If you can get them to honor their program, it makes great stocking stuffers and other gifts., but after being made to feel like I was some kind of mooch, Ravencrest Tactical lost my business forever.

I have a ravencrest tactical otf knife I bought and use daily a year ago. I have no problem with it. The coating is very durable and is still 100 o/o intact. Steel quality is good. Holds a edge well. The price is reasonable, far better than $300 to $590 overpriced items. I can maintain it myself without voided warranty. Keep up the good work.

After further review of all the documents we have on file for the customers. All evidence points to our company sending out 2 knives as they were ordered. We take photos of every knife that we send out including their shipping labels. The customer made back to back call in 30 minutes he call 7 times...

on March 14, 2017. After leaving a message for the General Manager to contact him when he was back from lunch. As a result of everything with the customer, we are sending him out a 3rd knife to replace the one the he says was never received. Attached are the photos of the original order with the tracking information, as well as the 3rd knife that we sent to the customer with his new tracking information.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted], I am so sorry my friend. Rest assured this not how we do business. We had some MAJOR staffing changes (for this very reason) many emails and customer service issues were not getting to us. I know this isn't your problem by any means but wanted to at least let you know "why" this...

happened. We have refunded your money and we are going to send you out your knife. :) If you need anything please don't hesitate to contact us. We are here to help. You can contact us at the number below and talk with Star if you need anything!Derek J[redacted]Co-OwnerRavenCrest Tactical[redacted]

Hi, My new ravencrest appears to operate good. I do believe they are way overpriced for parts made in China. I will probably return mine because I am just too afraid to carry this knife for protection. Frank D.

I was just wondering how the hell those Chinese knock offs made it through those torture test. Oh I see they probably had to use 20 of them for 1 little video. Camera magic duh.lol I'll stick with my microtechs.

Hi [redacted],
 
I am so sorry my friend. Rest assured this not how we do business. We had some MAJOR staffing changes (for this very reason) many emails and customer service issues were not getting to us. I know this isn't your problem by any means but wanted to at least let you know...

"why" this happened. We have refunded your money and we are going to send you out your knife. :) If you need anything please don't hesitate to contact us. We are here to help. You can contact us at the number below and talk with Star if you need anything!Derek J[redacted]
Co-Owner
RavenCrest Tactical

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

THEY SUCK!THE PRODUCT SUCKS THEY ARE SO CHEAP AND THEY LIE I BOUGHT 8 KNIVES FIRST WITH A 15% DISCOUNT THEN WHEN A BUDDY OF MINE BOUGHT 10 THEY WOULDN'T HONOR A DISCOUNT. I KNOW WHEN YOUR MILITARY YOU GET 10% OFF WHEN ANOTHER FRIEND OF MINE WROTE THEM ASKING THE OWNER SCOT SAID ONLY 5%. WITHIN A MONTH THE SPRING BROKE THE PAINT CHIPS OFF. EVEN THOUGH THE CUSTOMER SERVICE WAS WONDERFUL THIS LADY WAS SO NICE And HELPFUL I THINK HER NAME WAS LAUREN MAYBE. I WOULD ONLY ORDER AGAIN IF SHE WOULD HELP ME.
THEN I FOUND OUT AT A SHOW I WENT TO LORI WAS TELLING ME THEY WERE MADE IN CHINA WHY DOESN'T IT SAY THAT ON THERE WEBSITE I NOW WORK FOR THE UNION AND ONLY ALLOWED TO HAVE AMERICAN MADE THINGS SO BUYING THIS KNIFE I CAN'T EVEN USE AT MY JOB THAT'S WHY I BOUGHT IT.

Raven Crest Tactical delivers exactly what they claim to. Customer service is top-notch. They answer e-mail promptly, and in the event that you call them, you actually get to speak to a real person. The quality of the products for the price are hard to beat, especially by some of the bigger name brands. I use my knife every day, and so far there has not been any problems.

Wow.... Raven Crest Tactical!!!!!

The experience there is awful!

They lie, they are rude, they Make a $50 dollar knife and charge x3 the amount and they are made in china they tell people that they are made here in the U.S.

that's what the guy James said over the phone I would never recommend them they are cheap and they have cheap parts that's why they break all the time