Ravensway Townhomes and Lofts Sales by the Haven Group

Complaint: I am rejecting this response because: the company never conducted an outbound phone call to check the status of the application and I did request for the credit inquiries to be reversed on my last callPlease pull the last call detailing our interaction and all interactions to resolve this issue I did authorize credit to be ran with intentions of conducting this business but no such interaction or follow up was made on the business's partI can produce the phone records showing the outbound calls if need beAnthony's assistant is the gentleman I last spoke with and left messages with asking for a call backi will not pay for a credit check for an issue that never should of happenedI could not supply an additional email address as my work email is regulated by FINRA and all outside communication or attachments must be monitored and approved Sincerely, Ryan [redacted]

Hello,
This is a response to your formal Revdex.com complaint First, allow me to apologize for troubling you We received your verbal request for credit and application via phone conversation, as you indicated in your complaint You were properly informed and
disclosed from the credit agencies Your application was processed, and sent to you via email, days from application I contacted you directly to ask about your progress, you let me know the application never made it We verified the email address, and we resent the application E-Finance Mortgage, LLC was never asked to reverse a credit check As I previously asked, please give us a different email You have declined twice Apparently, there is a blocker on your email blocking the E-Signing process It would have been easier to give us a different email We will send you a bill for the credit report to close your account

Complaint: 11665431
I am rejecting this response because: the company never conducted an outbound phone call to check the status of the application and I did request for the credit inquiries to be reversed on my last call. Please pull the last call detailing our interaction and all interactions to resolve this issue. 
  I did authorize credit to be ran with intentions of conducting this business but no such interaction or follow up was made on the business's part. I can produce the phone records showing the outbound calls if need be. Anthony's assistant is the gentleman I last spoke with and left messages with asking for a call back.
I will not pay for a credit check for an issue that never should of happened. I could not supply an additional email address as my work email is regulated by FINRA and all outside communication or attachments must be monitored and approved.
Sincerely,
Ryan [redacted]

Hello Ryan,
 
In your rebuttal, you affirm that you requested a credit report.  
 
Also, you mention that you were on company time conducting personal business - and you were unable to supply an additional email, citing FINRA regulation.  Which law are you referring to?