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Ravin Crossbows Rating
Address: 3535 Tower Ave, Superior, Wisconsin, United States, 54880
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Address: 3535 Tower Ave, Superior, Wisconsin, United States, 54880
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In September 2019 Ravin offered a $100 rebate on the purchase of an R10 crossbow. I purchased the crossbow on September 27 and my rebate was processed on October 10 2019. An 8-10 week processing time was required before the check would be mailed. I have made four calls to the rebate department and all I am told is 'the rebate has been processed and approved and I should receive the check by the end of the week.' My last call to the rebate center was January 31 2020. It has now been 16 weeks and I still have received no rebate.
Good afternoon, My name is *** and I took *** position at Ravin Crossbows in Superior, WI. Please change your contact information you have on file to myself (signature below). We received a letter in the mail today from you stating the Revdex.com of Wisconsin is requesting a response from our company regarding a customer experience dilemma. The complaint ID is: *** (***) and it references our customer *** complaint about advertising issues. The customer claimed that they never received their $100 rebate they were entitled to based off our company advertising the rebate program during the time period of their purchase. The situation is we have a 3rd party vendor named *** that’s located out-of-state that we use to process all rebate claims. This dilemma has been communicated by our sales team to the vendor-*** once again and our team requested the vendor mail out the $100 rebate in an urgent manner if it still has not yet been processed as of today and sent to the customer-***. If you have any additional questions pertaining to this complaint, please feel free to reach out to me. Thank you for your time, Ravin CrossbowsA Velocity Outdoor Company