Raw Hair Factory

This customer made her first order by invoice with our company on 9/8/Our policy states that all invoices must be paid within hours or they will cancelIf your invoice is cancelled due to non payment you will not be able to invoice again for daysThe customer failed to pay her invoice and it was cancelledShe emailed and called us and begged that we please allow her to reorder her itemsAgainst our better judgement we allowed thisShe made her order on 9/18/and paid on 9/19/She was notified of our processing and shipping times before she placed her orderIt is also included on each invoiceOur policy is All payments take to business days to clear after the payment clears we then begin processing your order and ship with business hoursHer payment cleared on 9/21/and her order was shipped on 9/26/which is within our processing and shipping guidelinesAs stated on our website we are not responsible for customs delays on international packages as we have no control over thisShe confirmed that she received her packageShe order again on 10/9/and paid on 10/10/Her payment cleared on 10/12/Her order was set to ship on 10/17/She sent two messages asking to cancel her order on 10/16/Our policy on our website is also very clear on thisOur policy states if choose to cancel your order after we have begun to process your order a 30% restocking fee will be deducted from your total refundAfter we notified her that her refund would be processed minus our restocking fee, she became irate and began emailing several unbusinesslike emailsWe processed her refund and sent an email confirmation of receiptIn the midst of all of this we noticed that her business had taken several copyrighted images from our website and used them as her own for promotional and sales purposes on her business websiteWe have asked her several times to take the images downShe refused and then threatened our company that if we did not go against our policy and give her a full refund she would make several bad reviews about our companyWe have gone above and beyond for this customer including going against our policy initially to allow her to order, talking to her for hours at a time after business hours because she is in a different country, to make sure she was getting the exact products that she wanted and neededWe have refunded the customer and there is nothing more we can do for her

This company should be shut down, they lie to their consumers in reference to product and product availability as well as when orders are shipping and tracking numbers. I placed an order with this company because one of my partners asked me to try their product for my boutique, I agreed to buy a sample order to see the product. I placed the order on Feb 20th paid for it the same day, I never received an email stating the order was processing or payment posted etc, so the next day on the 21st I called the Indianapolis phone number and spoke with a representative at the company. I gave her my information and order number D237 she then asked was the order paid for I said yes, I absolutely love paypal, she advised me to hold on she couldn't find my order, she came back to the phone put me on hold again then came back and said she found it, I asked was everything okay she said yes, my order wasn't coming up for some reason at first, I said okay do you see it now, she said yes, she said to me your payment cleared today you should recieve your order on or before the 5th, I said your schedule shows if I place my order on Wednesday the payment clears on friday order ships on Monday I should have it on Wednesday or something to that affect. Today is the 6th so I email this company and ask for a tracking number, I received an email back stating I should receive tracking information before midnight? I emailed back saying I was suppose to receive my order no later than the 5th, the person emailing wasn't of any help I asked what in the hell is going on, she was more concerned with trying to tell me what I can and can not say because I asked what in the hell is going on? This company has my money and not being honest about whats going on yet want to tell me not to ask what in the hell is going on... I then tell her I need a tracking number for my package now and if they can't produce one to refund my money now, this company chose to bllock me due to their unconcern with customer service, I will upload all the emails between us... Please do not order from this company they are liars and very disrespectful to customer when they've taking your money and don't have the product that you've ordered

This customer made her first order by invoice with our company on 9/8/2017. Our policy states that all invoices must be paid within 24 hours or they will cancel. If your invoice is cancelled due to non payment you will not be able to invoice again for 90 days. The customer failed to pay her invoice...

and it was cancelled. She emailed and called us and begged that we please allow her to reorder her items. Against our better judgement we allowed this. She made her order on 9/18/2017 and paid on 9/19/2017. She was notified of our processing and shipping times before she placed her order. It is also included on each invoice. Our policy is All payments take to business days to clear after the payment clears we then begin processing your order and ship with 72 business hours. Her payment cleared on 9/21/2017 and her order was shipped on 9/26/2017 which is within our processing and shipping guidelines. As stated on our website we are not responsible for customs delays on international packages as we have no control over this. She confirmed that she received her package. She order again on 10/9/2017 and paid on 10/10/2017. Her payment cleared on 10/12/2017. Her order was set to ship on 10/17/2017. She sent two messages asking to cancel her order on 10/16/2017. Our policy on our website is also very clear on this. Our policy states if choose to cancel your order after we have begun to process your order a 30% restocking fee will be deducted from your total refund. After we notified her that her refund would be processed minus our restocking fee, she became irate and began emailing several unbusinesslike emails. We processed her refund and sent an email confirmation of receipt. In the midst of all of this we noticed that her business had taken several copyrighted images from our website and used them as her own for promotional and sales purposes on her business website. We have asked her several times to take the images down. She refused and then threatened our company that if we did not go against our policy and give her a full refund she would make several bad reviews about our company. We have gone above and beyond for this customer including going against our policy initially to allow her to order, talking to her for hours at a time after business hours because she is in a different country, to make sure she was getting the exact products that she wanted and needed. We have refunded the customer and there is nothing more we can do for her.