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Raw Hair Studio

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Raw Hair Studio Reviews (2)

[redacted]/Revdex.com [redacted]...

[redacted]
[redacted] In response to [redacted] and Revdex.com, My name is [redacted] and I am the manager at Raw Hair Studio. [redacted] submitted a compliant against Raw Hair Studio on 8/6/2015. Raw Hair Studio received the letter in the mail on 8/10/2015. I am responding to the Revdex.com and [redacted]. Revdex.com Complaint ID: [redacted]. On August 5th, 2015 [redacted] called Raw Hair Studio and I spoke to her on the phone. [redacted] had asked about prices for color. At Raw Hair Studio we do not quote prices or give estimates over the phone for any color and/or chemical services. I told [redacted] to come to Raw Hair Studio for a hair consultation, the purpose of our hair consultation at Raw Hair Studio is for the stylist to meet the guest, the guest can talk to the stylist about what they're wanting to achieve with their hair, and because every one has a different head of hair, any pricing, cost estimates, time estimates depends on the guests desired result, length, density, texture, and previous color and/or chemical services the guest has done professionally in a salon or at home. I explained to [redacted] that our hair consultation is $30.00, the $30 is non-refundable, however the $30 goes towards a future scheduled hair appointment at Raw Hair Studio. [redacted] booked an appointment for a consultation that same evening of August 5th, 2015 for 8:15pm. [redacted] arrived at 8:30pm for her consultation, she was greeted and welcomed by our front desk and her stylists began the consultation, another stylist joined the consultation a few minutes after the consultation began. Our sty sts gave [redacted] a quote for the services she was wanting. Upon ringing up [redacted] for the $30.00 consultation, a stylist thanked her for coming in and informing her that if [redacted] does not want to receive the color services, she can use her $30.00 to go towards a hai cut service. [redacted] said she would think about getting the haircut service and will let Raw kno . The following day, August 6th, 2015, I arrived at the salon in the morning and checked the salon's voicemails. [redacted] left a voicemail to Raw Hair Studio stating that she was mad for having to pay $30 for the consultation and felt, "ripped off." during the consultation. Natha also stated in this voicemail that she will be, "at raw tomorrow and everyday to cause a big scene" At Raw Hair Stud o ie take all guest complaints extremely seriously, and to protect our employees, and guests, we filed a police report due to the voicemail [redacted] left. Case ID for police report is SAPD15168354. [redacted] also left Raw Hair Studio reviews on Google, Facebook, Yelp, to which I replied to the Yelp and Facebook reviews with this response, "8/7/2015 Natalie  I spoke with you on the phone when you first called Raw on Wednesday August 5th. I informed you about our hair consultations, they are $30 and the $30 gets deducted from your hair services. The purpose of our hair consultations is for the stylist and yourself to talk about what you are wanting to achieve with your hair, any prices and service estimates and the different options of services you have depending on your hair hair color, hair coloring and chemical history, your natural hair color, any at home hair color history, length, density and texture of hair, this way the stylist can give you different options for what we know will be the best for the integrity of your hair.
At Raw Hair Studio we take what we do seriously, which is why we have hair service consultations, this information can also be found on our website to, so that we never misinform any guests. We strive to give the best experience to each and every person that comes in to our salon. We thank you and appreciate your feedback."
I informed [redacted] of the consultation charge and purpose of it on the phone when she first called Raw Hair Studio. Our consultation is also listed on our website, as seen below: 
 
Regards,
[redacted]
Salon Manager
Raw Har Studio

[redacted]/Revdex.com [redacted]
[redacted] In response to [redacted] and Revdex.com, My name is [redacted] and I am the manager at Raw Hair Studio. [redacted] submitted a compliant against Raw Hair Studio on 8/6/2015. Raw Hair Studio received the letter in the mail on...

8/10/2015. I am responding to the Revdex.com and [redacted]. Revdex.com Complaint ID: [redacted]. On August 5th, 2015 [redacted] called Raw Hair Studio and I spoke to her on the phone. [redacted] had asked about prices for color. At Raw Hair Studio we do not quote prices or give estimates over the phone for any color and/or chemical services. I told [redacted] to come to Raw Hair Studio for a hair consultation, the purpose of our hair consultation at Raw Hair Studio is for the stylist to meet the guest, the guest can talk to the stylist about what they're wanting to achieve with their hair, and because every one has a different head of hair, any pricing, cost estimates, time estimates depends on the guests desired result, length, density, texture, and previous color and/or chemical services the guest has done professionally in a salon or at home. I explained to [redacted] that our hair consultation is $30.00, the $30 is non-refundable, however the $30 goes towards a future scheduled hair appointment at Raw Hair Studio. [redacted] booked an appointment for a consultation that same evening of August 5th, 2015 for 8:15pm. [redacted] arrived at 8:30pm for her consultation, she was greeted and welcomed by our front desk and her stylists began the consultation, another stylist joined the consultation a few minutes after the consultation began. Our sty sts gave [redacted] a quote for the services she was wanting. Upon ringing up [redacted] for the $30.00 consultation, a stylist thanked her for coming in and informing her that if [redacted] does not want to receive the color services, she can use her $30.00 to go towards a hai cut service. [redacted] said she would think about getting the haircut service and will let Raw kno . The following day, August 6th, 2015, I arrived at the salon in the morning and checked the salon's voicemails. [redacted] left a voicemail to Raw Hair Studio stating that she was mad for having to pay $30 for the consultation and felt, "ripped off." during the consultation. Natha also stated in this voicemail that she will be, "at raw tomorrow and everyday to cause a big scene" At Raw Hair Stud o ie take all guest complaints extremely seriously, and to protect our employees, and guests, we filed a police report due to the voicemail [redacted] left. Case ID for police report is SAPD15168354. [redacted] also left Raw Hair Studio reviews on Google, Facebook, Yelp, to which I replied to the Yelp and Facebook reviews with this response, "8/7/2015 Natalie  I spoke with you on the phone when you first called Raw on Wednesday August 5th. I informed you about our hair consultations, they are $30 and the $30 gets deducted from your hair services. The purpose of our hair consultations is for the stylist and yourself to talk about what you are wanting to achieve with your hair, any prices and service estimates and the different options of services you have depending on your hair hair color, hair coloring and chemical history, your natural hair color, any at home hair color history, length, density and texture of hair, this way the stylist can give you different options for what we know will be the best for the integrity of your hair.At Raw Hair Studio we take what we do seriously, which is why we have hair service consultations, this information can also be found on our website to, so that we never misinform any guests. We strive to give the best experience to each and every person that comes in to our salon. We thank you and appreciate your feedback."I informed [redacted] of the consultation charge and purpose of it on the phone when she first called Raw Hair Studio. Our consultation is also listed on our website, as seen below:  Regards,[redacted]Salon ManagerRaw Har Studio

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Address: 3126 N St Mary's, San Antonio, Texas, United States, 78212

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