Raw Saw Inc

Hello, We're very sorry you're having issues.We always ask and give our customers our direct office line for any customer service related issues *** if you can't reach your representative who may be at a show or on vacation we ask that you please always contact customer support.I have
reviewed the confirmation call with Greg where he clearly went over the activation fee of $and also explained the year commitments with DTV and the ViaSat along with the pricing, speeds package information etc.It sounds to me like we went over everything and your prices should be what we discussedI'd be happy to go over your billing to find out what discrepancy you're havingPlease contact me at the office line ***x(Mike S***) and I'll be happy to help. -Mike

Hello, We did receive Mrs*** letter in the mail and management has been working on the "activation fee" reimbursement wihch is only $not $for signing up with two services as a good faith gesture I personally promised Mrs*** the full $I'm just waiting on approval
from DTV regarding the rebate I have instructed accounting to send out her check post haste to which she should be receiving within a week. Also, if she's having any service or billing issues she can call customer service directly (please do not contact the reps as they frequently change positions or get moved to different sales areas) Thanks,Mike

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** *** Thank you for your response Only one issue remains still open and that is the issue with our internet provider *** April assures me that she it taken care of, but still waiting to hear from her what the resolution was

Hello ***, sorry to hear you're having issues hopefully I can help You do get HBO, Showtime, Cinemax, Starz and Encore free for months you also do get a gift card but you have to have good standing service for months so your will be forth coming. If you have any questions what-so-ever
you can reach out to me directly at *** Thanks,Mike S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11681515, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
When we enrolled in this we were told that we would receive western and eastern channels, we did not they sent a tech out to our place and we were told to turn our equipment off and restart it that sometimes its takes hrs to get the channelsWe did so at the same time we were told they were working on getting our *** *** to workWith several calls we were then told by Mr Brant that the could not resolve the issues with the *** *** or the channels we wanted so he was suppose to come back and reconnect our direct tv and our excedeWe again made several phone calls in attempt to resolve these issuesWe attempted to call over times 7-to 8-Our issues were ignoredWhen we finally spoke to a supervisor she was rude and hung up on usAnd we never received $giftNor did we ever hear back from Mr B*** Still extremely disappointed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, providing that the refund is indeed received within a reasonable amount of time.  It has already been several months since I mailed in my request.  I should have been advised of the status of my request.  No information is an insufficient response when you are dealing with a business.
Regards,
[redacted]

Hello, We're sorry to hear your're having troubles. We did explain on a confirmation call that it is indeed a 12gb plan with a 2 year commitment (file will not allow me to attach but I can certainly send this via your email) Also, regarding the $6.99 that is an additional warranty...

that's accepted at the time of the install it is an opt/opt out warranty and not need as part of the agreement for service we can certianly cancel that and credit any charges for the warranty if you feel you don't need it. Thanks,

you did not even pay attention to what I wrote. First of all my problem was not with Greg, He did refund the $50.00, earlier than it was suppose to be. That has nothing to do about my initial complaint. April is the one I have the problem with as stated in my original complaint. Your company took money out of my account that you were not entitled to that caused me to close my debit card which in turn caused me more money. What I was originally quoted money wise when talking to April is not at all what I am paying. She is a con artist and your company sucks and you people are dishonest. I will surely make sure I let everyone I know that needs satellite service  to never to do business with your company.  SIGNED A VERY UNHAPPY CONSUMER!!!!!

We are a retailer for [redacted] and have been so for quite sometime we have door to door teams that canvas areas and sell folks on services, I have reached out to my field managers and asked them to look into this Should [redacted] have any questions he can all me directly at ###-###-####

We spoke with Mr. [redacted] several times and made him aware that Hughes products did not support the Verizon home phone situation (that was a Hughes issues we were not aware of) He had an issue with his TV locals which we sent a tech to fix..Mr [redacted] was also saving a substantial amount each month...

by switching the services.We tried working with Mr. [redacted] but by the time we got an answer from Hughes apparently it was too late.Scott (the salesrep) was responsive and got back to Mr,. [redacted] and even added a refereal discount of $100 on his Dish system-Mike

Mr. [redacted] would have gotten every thing he was promised but sadly he cancelled his services prior to us being able to facilitate anything on his behalf In terms of receiving both area locals he was explained that this could be achieved if he got an antenna for the missing locals (our guys would have installed it) Before cancelling the entire systems I wish Wayne would have given us the opportunity to correct the issue... He was receiving great service with the Satellite TV and I know we had is monthly expenses reduced   Our company takes matters like this very seriously and when we identify a problem or an issue on our end we always facilitate a resolution as fast as we can.Should you or the customer have any further questions I can be reached directly at ###-###-####

Hello, We are sorry to hear you're having a hard time with Exede customer support. Advertised speeds that we promote for Exede are advertised on their website. We also make it a practice to show the consumer what speeds they're getting prior to the tech leaving the household...I just...

looked in our internal system and don't see any service calls from Mr. [redacted] into our company (RSI). Mr. [redacted] more than likely called Exede customer care which we have no control over where they house their particular call centers. If Mr. [redacted] would like to call our office directly I can have a certified tech walk him through a series of tests and perhaps dispatch an on call technician to see if there is anything we can do to get him better speeds. -Mike