Hello, We are sorry to hear you're having a hard time with Exede customer supportAdvertised speeds that we promote for Exede are advertised on their websiteWe also make it a practice to show the consumer what speeds they're getting prior to the tech leaving the household...I just looked in our internal system and don't see any service calls from Mr [redacted] into our company (RSI)Mr [redacted] more than likely called Exede customer care which we have no control over where they house their particular call centersIf Mr [redacted] would like to call our office directly I can have a certified tech walk him through a series of tests and perhaps dispatch an on call technician to see if there is anything we can do to get him better speeds-Mike
Mr [redacted] would have gotten every thing he was promised but sadly he cancelled his services prior to us being able to facilitate anything on his behalf In terms of receiving both area locals he was explained that this could be achieved if he got an antenna for the missing locals (our guys would have installed it) Before cancelling the entire systems I wish Wayne would have given us the opportunity to correct the issueHe was receiving great service with the Satellite TV and I know we had is monthly expenses reduced Our company takes matters like this very seriously and when we identify a problem or an issue on our end we always facilitate a resolution as fast as we can.Should you or the customer have any further questions I can be reached directly at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, providing that the refund is indeed received within a reasonable amount of time It has already been several months since I mailed in my request I should have been advised of the status of my request No information is an insufficient response when you are dealing with a business Regards, [redacted]
We spoke with Mr [redacted] several times and made him aware that Hughes products did not support the Verizon home phone situation (that was a Hughes issues we were not aware of) He had an issue with his TV locals which we sent a tech to fix..Mr [redacted] was also saving a substantial amount each month by switching the services.We tried working with Mr [redacted] but by the time we got an answer from Hughes apparently it was too late.Scott (the salesrep) was responsive and got back to Mr, [redacted] and even added a refereal discount of $on his Dish system-Mike
you did not even pay attention to what I wroteFirst of all my problem was not with Greg, He did refund the $50.00, earlier than it was suppose to beThat has nothing to do about my initial complaintApril is the one I have the problem with as stated in my original complaintYour company took money out of my account that you were not entitled to that caused me to close my debit card which in turn caused me more moneyWhat I was originally quoted money wise when talking to April is not at all what I am payingShe is a con artist and your company sucks and you people are dishonestI will surely make sure I let everyone I know that needs satellite service to never to do business with your company SIGNED A VERY UNHAPPY CONSUMER!!!!!
Hello, We're sorry to hear your're having troublesWe did explain on a confirmation call that it is indeed a 12gb plan with a year commitment (file will not allow me to attach but I can certainly send this via your email) Also, regarding the $that is an additional warranty that's accepted at the time of the install it is an opt/opt out warranty and not need as part of the agreement for service we can certianly cancel that and credit any charges for the warranty if you feel you don't need itThanks,
Hello, We are sorry to hear you're having a hard time with Exede customer supportAdvertised speeds that we promote for Exede are advertised on their websiteWe also make it a practice to show the consumer what speeds they're getting prior to the tech leaving the household...I just looked in our internal system and don't see any service calls from Mr [redacted] into our company (RSI)Mr [redacted] more than likely called Exede customer care which we have no control over where they house their particular call centersIf Mr [redacted] would like to call our office directly I can have a certified tech walk him through a series of tests and perhaps dispatch an on call technician to see if there is anything we can do to get him better speeds-Mike
Mr [redacted] would have gotten every thing he was promised but sadly he cancelled his services prior to us being able to facilitate anything on his behalf In terms of receiving both area locals he was explained that this could be achieved if he got an antenna for the missing locals (our guys would have installed it) Before cancelling the entire systems I wish Wayne would have given us the opportunity to correct the issueHe was receiving great service with the Satellite TV and I know we had is monthly expenses reduced Our company takes matters like this very seriously and when we identify a problem or an issue on our end we always facilitate a resolution as fast as we can.Should you or the customer have any further questions I can be reached directly at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, providing that the refund is indeed received within a reasonable amount of time It has already been several months since I mailed in my request I should have been advised of the status of my request No information is an insufficient response when you are dealing with a business Regards, [redacted]
We spoke with Mr [redacted] several times and made him aware that Hughes products did not support the Verizon home phone situation (that was a Hughes issues we were not aware of) He had an issue with his TV locals which we sent a tech to fix..Mr [redacted] was also saving a substantial amount each month by switching the services.We tried working with Mr [redacted] but by the time we got an answer from Hughes apparently it was too late.Scott (the salesrep) was responsive and got back to Mr, [redacted] and even added a refereal discount of $on his Dish system-Mike
you did not even pay attention to what I wroteFirst of all my problem was not with Greg, He did refund the $50.00, earlier than it was suppose to beThat has nothing to do about my initial complaintApril is the one I have the problem with as stated in my original complaintYour company took money out of my account that you were not entitled to that caused me to close my debit card which in turn caused me more moneyWhat I was originally quoted money wise when talking to April is not at all what I am payingShe is a con artist and your company sucks and you people are dishonestI will surely make sure I let everyone I know that needs satellite service to never to do business with your company SIGNED A VERY UNHAPPY CONSUMER!!!!!
Hello, We're sorry to hear your're having troublesWe did explain on a confirmation call that it is indeed a 12gb plan with a year commitment (file will not allow me to attach but I can certainly send this via your email) Also, regarding the $that is an additional warranty that's accepted at the time of the install it is an opt/opt out warranty and not need as part of the agreement for service we can certianly cancel that and credit any charges for the warranty if you feel you don't need itThanks,