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Raxx Loud and Clear

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Raxx Loud and Clear Reviews (2)

Review: Don't let Raxx Loud and Clear touch your car!The business owner is having a lot of financial difficulties and if he damages your car like he has mine, owner will probably be more worried about his ins. rates going up than your damages and repair costs, he will give you the runaround, he'll say he's not liable and unwilling and unsympathetic to you.Which is exactly how owner has treated us.My husband needed an intoxalock installed in his car. Owner charged us more for installation in this type of vehicle because the mechanics made it more difficult for proper installation. We started having rain water flood the inside of our vehicle and took it to our trusted mechanics and was charged over $600 for repair.Two weeks later we were having same exact problem took it back to mechanics they did not charge us this time because of their oversight. Mechanic who worked on our vehicle wrote on work form "Initial inspection of the vehicles water leak concern revealed that the leak's source was near the cowl/vent filter area.The vent filter box was removed, resealed, and reinstalled.When the leak returned, further investigation of the cowl and firewall area revealed that the true source of the leak was the installation of the intoxalock wiring.A slit was cut in the vehicles main harness grommet and the intoxalock harness had been pushed through.The harness slit had not been properly sealed and the intoxalock harness was routed beneath the cowl drain.As water drained from the cowl,it wicked along the intoxalock harness and ran into the car The leak was remedied by rerouting the intoxalock harness away from the cowl drain and properly sealing the hole cut into the grommet."Since the repair we have not had a problem with flooding in the vehicle.My husband showed owner of Raxx the mechanic's workform.Owner since tells us he will file claim with ins.but doesnt ever intend to.has been telling us lies about filing a claim and being denied by his ins. because he wasn't able to do repairs, gives us names of his Ins.that are false.Then complains to me about his own financial issues.Desired Settlement: want to be reimbursed $622.46 for cost of repairs and want owner to cover cost to have Zimbrick make sure grommet is properly sealed when Intoxalock is removed.

Business

Response:

Consumer never brought the car back to me but took it right to another company and had them repair the car and therefor the warranty is void.

Consumer

Response:

HORRIBLE customer service. I should have just cancelled my appointment from the start since the customer service was bad. The appointment was from 10am-2pm and I did not get my car back until 4:45pm. I was the one who had to call for status; which the last time I called, I was told 30 more minutes and it ended up being 1 hour and 15 additional minutes. I have had nothing but issues with the auto-starter and when I called to ask questions, the owner was a complete jerk. I would never, EVER recommend this business. I'm happily going to pay someone else to fix whatever is wrong, just so I don't have to go back.

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Description: Auto Radios & Stereos - Sales & Repair

Address: 4227 Commercial Dr, Janesville, Wisconsin, United States, 53545

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