Ray Catchers

On 6/22/2017 I was asked to go to Mr and Mrs [redacted] home in Sunnyvale (see attached Purchase Agreement) To talk with them about adding a PV solar system to their home. I fully explained how adding a solar system with a battery back-up would fit their needs that they had described to me, and...

identified the appropriate equipment to use, along with pricing.
 
We then talked about how they were to pay for the system, and two options were discussed. One was through a home equity line of credit, and the second was through the PACE program. I explained to them how the PACE program worked, and they opted to fill out an application to ensure that they could be approved, which they were. I let them know at that point that even if they signed finance documents, they do not have to finance the project through the PACE program, but I would waive the customary $1,000 "good faith" deposit. We did not have time to sign all of the finance documents that evening, but they made an appointment with me to come back the following morning at 10 AM to do so. 
 
We then proceeded to fill out and sign the Solar Purchase Agreement and all associated documents. At no point did I make any kind of suggestion that this document was not legal and binding, and actually find it laughable that it is suggested that I did. Mr and Mrs [redacted] are both intelligent people with their full wits about them, they both knew exactly what they were doing and signing. (See attached copy).
 
The following morning, Mr [redacted] called me to tell me that they were going to hold off on signing the finance documents as they wanted to explore other options. I told him that was not a problem, as the approval was there should he decide to go with the PACE financing, and he said he would let me know in a few days. Their home is [redacted]) from our office in Sunnyvale, so I swung by at the appointed time to drop off a hard copy of the Purchase Agreement along with a gift card to thank them for the business. I had a pleasant conversation with Mrs [redacted] at that time.
 
Included in their documentation are very clear instructions on how to go about cancelling the project and it is signed by both of them. AT NO POINT did either Mr or Mrs [redacted] state any desire to cancel the project itself, they did make it very clear that they were up in the air about the financing, but NOT the contract itself. 
 
There was a Site Inspection scheduled on Jun 26th that I was invited to through Google Calendar, and just prior to heading out to this I received a notice from California First (PACE Lender) that their application had been withdrawn, so I did want to speak with them about this.
 
When I rang the doorbell that day (well within the window for the site inspection) I asked Mrs [redacted] if she had heard from [redacted] who was performing the site inspection. She told me (VERY RUDELY) that her and I did not have an appointment that day, but that [redacted] had already did the Site Inspection and had left. I tried to explain to her that I quite often show up for Site Inspections, and that I had some questions regarding how they were to go about financing as I had gotten a notice from California First. She said that they had not decided on anything yet, and that she would let me know by Wednesday (two days away). Mrs [redacted] during our initial meeting had told me of her health issues, and had been very pleasant during our two previous meetings, so with the assumption she was having a bad day, so I let it go.
 
Mrs [redacted] did not contact me that Wednesday, or even through the rest of the week, so on Saturday July 1st, I placed a call to Mr [redacted] cellphone, and left a voicemail stating that the construction company needs to be informed on how the project would be financed, and if it was cash, then a progress payment was due as the Site Inspection had been performed that previous Monday.
 
Mr [redacted] did not call me back, and I still felt uncomfortable calling Mrs [redacted] as I was unsure about her health, so on Sunday July 2nd I placed another call to Mr [redacted] cellphone. This time he answered and stated that they were undecided on the project itself! I very politely reminded him about the cancellation policy, and that work had already been performed on the project, and after brief discussion I thought we had been disconnected, so I called back, but there was no answer.
 
I then received a text from Mr [redacted] saying to not call him or Mrs [redacted] again, which I HAVE NOT. There have been zero calls site that request was made on July 2nd 2017.
 
Since then - Mr [redacted] has claimed that he had emailed me on June 27th cancelling the project, and I have looked for that email, but never found it because IT WAS NEVER SENT. I have requested that Mr [redacted] resend it, which he of course could not do.
 
Mr [redacted] has intimated that there was "diminished capacity" by sending links via email. Clearly there was not. They both have their wits fully about them.
 
I would like to believe that this whole thing has been just a misunderstanding regarding what was being cancelled, the financing or the project itself. But after reading Mrs [redacted] complaint to the Revdex.com, and the BLATANT mistruths she has conveyed, it is clear to me that there is or was no misunderstanding, it is simply a case of Mr and Mrs [redacted] changing their mind after the project had been started, and not wanting to pay for that work, which is exactly why we have three day cancellation options, and "Mechanic's Liens" for.
 
I have documentation to back up everything I have stated in this email rebuttal to complaint # [redacted], your quick response would be greatly appreciated.
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Warm Regards,
 
[redacted]