Ray Catena

Review: I called Ray Catena's Auto Service, I was told by the young lady that answered the phone that I could bring my car right in, I asked if I needed an appointment, she checked and said no, this was on 09/18/2015. I brought the car in a little after 8:30 A.M. on 09/18/15, I sat down with Glenn M[redacted] Glenn proceeded to have a 3-5 minute conversation with another conversation with another customer while I was seated at his desk before he greeted me. I left my car. No one called to give me updates from 9/18/2015 - 9/22/2015, I had to continually call to get updates. On 9/19/2015 I was told my the young lady answering the phone that she was told by the Manger that since Glen was not working on Saturday, no one could touch my car. Monday I called, I was told no one could look at my car because they had a lot of tow ins. I left a message for Glen to call me with a status or I would just pick my car up and take it elsewhere for repair on 9/22/2015. I also left a message for a female Manager, who failed to return my call. Each time I call and leave a message I always leave my home number which is also in their computer system. I receive a call on 9/22/2015 from Glenn on my cellular phone (after I left him a message to call me at home, I guess he was hoping to miss me) stating the ALS is coming up because of my tires, there is a size problem, I replied okay, I will take my car back to the guy who put the tires on and I am on my way to pick up my car which he said should be on it's way out of the wash. When went to pickup my car it did show they replaced a light which I did authorize, but it also indicated that I had denied a service that was offered, I was not offered an additional service or was a recommendation made that I keep the car there for the replacement of the four tires. The invoice was a bold face lie, at this point they held my car hostage for four days, provided poor customer service and now blatantly lied, I signed the invoice paid and got out of dodgeDesired Settlement: I feel as a customer courtesy they should make some billing adjustment. I should pay for the labor for the light installation and some of the diagnostic costs surely, but the lack of customer service I received from day one until the day of the car was picked up is inexcusable. The invoice even says I acknowledge receiving an original estimate, I never received any estimate. This is underhanded.

Business

Response:

I spoke to client and gave her a refund for $67.50Client was happy with the refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have received an email from Ms. M[redacted] reflecting a refund in the amount of $67.50 being returned to the [redacted] I used on the date I picked up my car. This is indeed satisfactory.

Regards,