Complaint: [redacted] I am rejecting this response because: I made contact with Ray Citte RV (Sherry and Jacob) Service manager who I was supposed to meet with had had an accident and couldn't be there, upon my arrival I was told by Sherry that the parts are still on order but, that is what I have been told for months Jacob, who I believe to be one of the Mechanics had showed me what was done and what was left to do The fact is RAY CITTE RV has had my trailer for weeks almost months almost half of its year warranty I was unable to use it while still making payments on itI still do not have a firm date of when they will get the parts and when the trailer will be done I think any reasonable person would agree that months or more for simple warranty work is just excessive When I talked to the service manager on January 15, he agreed that this was too long and they (the Parts Department) lost the file and the parts never got ordered, the first truth in all of this I believe everytime I called I was told the parts were on order when in fact they were not I don't think I'm unreasonable to ask for an extension of the warranty for the amount of time RAY CITTE RV kept my trailer and I was not able to use it Example if it takes them another month to get the parts and repair the trailer and get it to me, in reality I only got a month warranty with this trailer I have bought Sportsman 5th Wheel Trailers, Nash Trailer, Cardinal 5th Wheel Trailer, Tioga Motor Home, and Winnabago Motorhome over my lifetime and almost everyone of them needing some warranty work, but never have I been lied to by a dealer telling me parts are on order when they were not according to Heartland Bottom line, real simple, repair my trailer and return it to me and adjust my warranty for the amount of time RAY CITTE kept my trailer Sincerely, [redacted]
Dear, Revdex.com [redacted] and [redacted] knowingly purchased a Bighorn 3500RL in AS IS- NO WARRANTY condition (see attached Buyers Guide Notice)We are sorry the customer feels this way but we have gone above and beyond to make them happy The original fireplace was not working so we gave them a new fireplace costing us $ [redacted] There were various complaints on the slide, stove, jacks and suspension springs We changed all springs, repaired stove, fixed jacks, repaired slide All parts, labor and repairs were performed after the sale, beyond the AS IS- NO WARRANTY status costing $ [redacted] This is a total of $ [redacted] cost to the dealer with no charge to the customer We have been more than fair performing repairs, parts and labor free of charge that are not required when it is purchased AS ISIf you have any additional questions please let us know.Thanks,Chad
Complaint: [redacted] I am rejecting this response because: I have left a voicemail message for the owner and never received a return callWhen I went in and met with Gary, I was told the owner would be in to meet with me, that never happenedIt's clear the owner isn't concerned by this situationI have no reason to believe he will review this complaint, or provide a response Sincerely, [redacted]
Complaint: ***
I am rejecting this response because:
Sincerely,
*** And *** *** We never was told about or seen or signed any as is warranty or no buyers guide notices .The salesman Gary T*** told us that he would fix what needed to be fix.When we pick up the trailer we was driving down the road the trailer dog tracked so bad that the tire got hot we didn't go but miles.On Oct The service department looked it over they told me that they think it is the suspensionthey was going to fix all slides and the stove and they will get me new jacks and the air conditioner order the part.on Oct we went in and talked with Clint E*** he told us that they would order all partsMy wife asked him what he was going to do if that did not fix it he told us that he would fix it or do what they have to.it was not a week it was more like weeks.it was weeks to get a fireplace that does not blow hot air when they fix the stuff the job was so bad that when they did the suspension the did not put the shocks back on the trailerthey tell me that trailer don't have shocksI'm not dumb I have been a mechanic for over years .the slide they fix one slide and that slide is times worse than before .the stove the oven will not light nowThe jacks will not go down.so I feel that my trailer is worse than it was before me taking it to them.we have had numerous people and rv shops look at the trailer and they all have told me that it has been wreckedthe investigator from the motor vehicle enforcement division has looked at the trailer we have turn that complaint report in to themwe want the money back so we can have the trailer fix the right waywe live in this trailer we could not go to az this year due to we have been waiting for them to fix this trailer.the trailer would never make it there with out all the tires blowing out due to the dog tracking which makes the tires hotafter the dmv is done I will go to all news media .I will do what I have too
*** ***,Our Service Manager has been working with this customer and we have worked out all issues with them The customer also said he will be retracting his complaint. Revdex.com please contact the customer for further action.Thanks,Chad
Ms*** ***, We recognize how frustrating it is to have your RV in the shop during the prime seasonPlease understand we want you on the road using your RV; our goal is and always has been that you have great experiences and that create good memories in your new RV. We want you referring your friends and your family to buy and service their trailers here. It has come to our attention that you believe we neglected you; which was never our intent. Our service department ordered the windows by the unique serial number of your unit and the manufacturer of your trailer shipped us the incorrect windowsIn addition to the windows being the wrong windows, the delivery arrived damagedTo avoid another error like this and to get your situation addressed quickly, we sidestepped the manufacturer and ordered the windows directly from LippertThe direct order was delayed weeks due to a factory shutdown which froze all orders going out of the plant We cannot replace the time it took in order to repair your unit with the factory delaysWe worked diligently with our supply chains to limit the impact to you, our customer. While we did not respond to each of your emails by email; we did maintain constant contact by phone to ensure you were apprised of every step of the process. In addition to maintaining contact with you, we returned your unit with: your propane tanks filled gratis, we included a battery, we provided you with a 7-way plug, we paid half of your deductible and we detailed your trailer inside and outWe extended these courtesies because we understood your frustrations and we do what we can to ensure our customers are happy campersPlease accept our sincerest apologies for the delays in this process and any gaps in communication you believe you did not receive over our multiple phone conversations. Thank you for your consideration in this matter and thank you for being a customer of Ray Citte RV Sincerely Ray Citte RV Ray Citte RV
We are sorry about this bad experience We are aware of the situation and are working with the customer to rectify the problemThe customer is coming in next week to work out any issues.Thanks,Ray Citte RV
Complaint: [redacted]
I am rejecting this response because: I made contact with...
Ray Citte RV (Sherry and Jacob) Service manager who I was supposed to meet with had had an accident and couldn't be there, upon my arrival I was told by Sherry that the parts are still on order but, that is what I have been told for 5 months. Jacob, who I believe to be one of the Mechanics had showed me what was done and what was left to do. The fact is RAY CITTE RV has had my trailer for 19 weeks almost 5 months almost half of its 1 year warranty. I was unable to use it while still making payments on it. I still do not have a firm date of when they will get the parts and when the trailer will be done. I think any reasonable person would agree that 5 months or more for simple warranty work is just excessive. When I talked to the service manager on January 15, 2016 he agreed that this was too long and they (the Parts Department) lost the file and the parts never got ordered, the first truth in all of this I believe. everytime I called I was told the parts were on order when in fact they were not. I don't think I'm unreasonable to ask for an extension of the warranty for the amount of time RAY CITTE RV kept my trailer and I was not able to use it. Example if it takes them another month to get the parts and repair the trailer and get it to me, in reality I only got a 6 month warranty with this trailer. I have bought 2 Sportsman 5th Wheel Trailers, 1 Nash Trailer, 1 Cardinal 5th Wheel Trailer, 1 Tioga Motor Home, and 1 Winnabago Motorhome over my lifetime and almost everyone of them needing some warranty work, but never have I been lied to by a dealer telling me parts are on order when they were not according to Heartland. Bottom line, real simple, repair my trailer and return it to me and adjust my warranty for the amount of time RAY CITTE kept my trailer.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have left a voicemail message for the owner and never received a return call. When I went in and met with Gary, I was told...
the owner would be in to meet with me, that never happened. It's clear the owner isn't concerned by this situation. I have no reason to believe he will review this complaint, or provide a response.
Sincerely,
[redacted]
Dear, Revdex.com[redacted] and [redacted] knowingly purchased a 2006 Bighorn 3500RL in AS IS- NO WARRANTY condition (see attached Buyers Guide Notice). We are sorry the customer feels this way but we have gone above and beyond to make them happy. The original fireplace was not...
working so we gave them a new fireplace costing us $[redacted]. There were various complaints on the slide, stove, jacks and suspension springs. We changed all 4 springs, repaired stove, fixed jacks, repaired slide. All parts, labor and repairs were performed after the sale, beyond the AS IS- NO WARRANTY status costing $[redacted]. This is a total of $[redacted] cost to the dealer with no charge to the customer. We have been more than fair performing repairs, parts and labor free of charge that are not required when it is purchased AS IS. If you have any additional questions please let us know.Thanks,Chad
Complaint: [redacted] I am rejecting this response because: I made contact with Ray Citte RV (Sherry and Jacob) Service manager who I was supposed to meet with had had an accident and couldn't be there, upon my arrival I was told by Sherry that the parts are still on order but, that is what I have been told for months Jacob, who I believe to be one of the Mechanics had showed me what was done and what was left to do The fact is RAY CITTE RV has had my trailer for weeks almost months almost half of its year warranty I was unable to use it while still making payments on itI still do not have a firm date of when they will get the parts and when the trailer will be done I think any reasonable person would agree that months or more for simple warranty work is just excessive When I talked to the service manager on January 15, he agreed that this was too long and they (the Parts Department) lost the file and the parts never got ordered, the first truth in all of this I believe everytime I called I was told the parts were on order when in fact they were not I don't think I'm unreasonable to ask for an extension of the warranty for the amount of time RAY CITTE RV kept my trailer and I was not able to use it Example if it takes them another month to get the parts and repair the trailer and get it to me, in reality I only got a month warranty with this trailer I have bought Sportsman 5th Wheel Trailers, Nash Trailer, Cardinal 5th Wheel Trailer, Tioga Motor Home, and Winnabago Motorhome over my lifetime and almost everyone of them needing some warranty work, but never have I been lied to by a dealer telling me parts are on order when they were not according to Heartland Bottom line, real simple, repair my trailer and return it to me and adjust my warranty for the amount of time RAY CITTE kept my trailer Sincerely, [redacted]
Dear, Revdex.com [redacted] and [redacted] knowingly purchased a Bighorn 3500RL in AS IS- NO WARRANTY condition (see attached Buyers Guide Notice)We are sorry the customer feels this way but we have gone above and beyond to make them happy The original fireplace was not working so we gave them a new fireplace costing us $ [redacted] There were various complaints on the slide, stove, jacks and suspension springs We changed all springs, repaired stove, fixed jacks, repaired slide All parts, labor and repairs were performed after the sale, beyond the AS IS- NO WARRANTY status costing $ [redacted] This is a total of $ [redacted] cost to the dealer with no charge to the customer We have been more than fair performing repairs, parts and labor free of charge that are not required when it is purchased AS ISIf you have any additional questions please let us know.Thanks,Chad
Complaint: [redacted] I am rejecting this response because: I have left a voicemail message for the owner and never received a return callWhen I went in and met with Gary, I was told the owner would be in to meet with me, that never happenedIt's clear the owner isn't concerned by this situationI have no reason to believe he will review this complaint, or provide a response Sincerely, [redacted]
Complaint: ***
I am rejecting this response because:
Sincerely,
*** And *** *** We never was told about or seen or signed any as is warranty or no buyers guide notices .The salesman Gary T*** told us that he would fix what needed to be fix.When we pick up the trailer we was driving down the road the trailer dog tracked so bad that the tire got hot we didn't go but miles.On Oct The service department looked it over they told me that they think it is the suspensionthey was going to fix all slides and the stove and they will get me new jacks and the air conditioner order the part.on Oct we went in and talked with Clint E*** he told us that they would order all partsMy wife asked him what he was going to do if that did not fix it he told us that he would fix it or do what they have to.it was not a week it was more like weeks.it was weeks to get a fireplace that does not blow hot air when they fix the stuff the job was so bad that when they did the suspension the did not put the shocks back on the trailerthey tell me that trailer don't have shocksI'm not dumb I have been a mechanic for over years .the slide they fix one slide and that slide is times worse than before .the stove the oven will not light nowThe jacks will not go down.so I feel that my trailer is worse than it was before me taking it to them.we have had numerous people and rv shops look at the trailer and they all have told me that it has been wreckedthe investigator from the motor vehicle enforcement division has looked at the trailer we have turn that complaint report in to themwe want the money back so we can have the trailer fix the right waywe live in this trailer we could not go to az this year due to we have been waiting for them to fix this trailer.the trailer would never make it there with out all the tires blowing out due to the dog tracking which makes the tires hotafter the dmv is done I will go to all news media .I will do what I have too
*** ***,Our Service Manager has been working with this customer and we have worked out all issues with them The customer also said he will be retracting his complaint. Revdex.com please contact the customer for further action.Thanks,Chad
Ms*** ***, We recognize how frustrating it is to have your RV in the shop during the prime seasonPlease understand we want you on the road using your RV; our goal is and always has been that you have great experiences and that create good memories in your new RV. We want you referring your friends and your family to buy and service their trailers here. It has come to our attention that you believe we neglected you; which was never our intent. Our service department ordered the windows by the unique serial number of your unit and the manufacturer of your trailer shipped us the incorrect windowsIn addition to the windows being the wrong windows, the delivery arrived damagedTo avoid another error like this and to get your situation addressed quickly, we sidestepped the manufacturer and ordered the windows directly from LippertThe direct order was delayed weeks due to a factory shutdown which froze all orders going out of the plant We cannot replace the time it took in order to repair your unit with the factory delaysWe worked diligently with our supply chains to limit the impact to you, our customer. While we did not respond to each of your emails by email; we did maintain constant contact by phone to ensure you were apprised of every step of the process. In addition to maintaining contact with you, we returned your unit with: your propane tanks filled gratis, we included a battery, we provided you with a 7-way plug, we paid half of your deductible and we detailed your trailer inside and outWe extended these courtesies because we understood your frustrations and we do what we can to ensure our customers are happy campersPlease accept our sincerest apologies for the delays in this process and any gaps in communication you believe you did not receive over our multiple phone conversations. Thank you for your consideration in this matter and thank you for being a customer of Ray Citte RV Sincerely Ray Citte RV Ray Citte RV
We are sorry about this bad experience We are aware of the situation and are working with the customer to rectify the problemThe customer is coming in next week to work out any issues.Thanks,Ray Citte RV
I have passed this information on to the owner and all people associated with this issue
Complaint: [redacted]
I am rejecting this response because: I made contact with...
Ray Citte RV (Sherry and Jacob) Service manager who I was supposed to meet with had had an accident and couldn't be there, upon my arrival I was told by Sherry that the parts are still on order but, that is what I have been told for 5 months. Jacob, who I believe to be one of the Mechanics had showed me what was done and what was left to do. The fact is RAY CITTE RV has had my trailer for 19 weeks almost 5 months almost half of its 1 year warranty. I was unable to use it while still making payments on it. I still do not have a firm date of when they will get the parts and when the trailer will be done. I think any reasonable person would agree that 5 months or more for simple warranty work is just excessive. When I talked to the service manager on January 15, 2016 he agreed that this was too long and they (the Parts Department) lost the file and the parts never got ordered, the first truth in all of this I believe. everytime I called I was told the parts were on order when in fact they were not. I don't think I'm unreasonable to ask for an extension of the warranty for the amount of time RAY CITTE RV kept my trailer and I was not able to use it. Example if it takes them another month to get the parts and repair the trailer and get it to me, in reality I only got a 6 month warranty with this trailer. I have bought 2 Sportsman 5th Wheel Trailers, 1 Nash Trailer, 1 Cardinal 5th Wheel Trailer, 1 Tioga Motor Home, and 1 Winnabago Motorhome over my lifetime and almost everyone of them needing some warranty work, but never have I been lied to by a dealer telling me parts are on order when they were not according to Heartland. Bottom line, real simple, repair my trailer and return it to me and adjust my warranty for the amount of time RAY CITTE kept my trailer.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have left a voicemail message for the owner and never received a return call. When I went in and met with Gary, I was told...
the owner would be in to meet with me, that never happened. It's clear the owner isn't concerned by this situation. I have no reason to believe he will review this complaint, or provide a response.
Sincerely,
[redacted]
Dear, Revdex.com[redacted] and [redacted] knowingly purchased a 2006 Bighorn 3500RL in AS IS- NO WARRANTY condition (see attached Buyers Guide Notice). We are sorry the customer feels this way but we have gone above and beyond to make them happy. The original fireplace was not...
working so we gave them a new fireplace costing us $[redacted]. There were various complaints on the slide, stove, jacks and suspension springs. We changed all 4 springs, repaired stove, fixed jacks, repaired slide. All parts, labor and repairs were performed after the sale, beyond the AS IS- NO WARRANTY status costing $[redacted]. This is a total of $[redacted] cost to the dealer with no charge to the customer. We have been more than fair performing repairs, parts and labor free of charge that are not required when it is purchased AS IS. If you have any additional questions please let us know.Thanks,Chad