Complaint: [redacted] I am rejecting this response because:it is my understanding a system can be changed, so long as the increase is within a maximum tolerance of energy production, (I believe I heard the number 10,kWh production per year from one company I spoke with)However, I was told by Bob S [redacted] "Per HECO rules, you can increase the size of the system by up to kW (modules) Any more than that you must go through the approval process again Additionally, any change to the system specs will require us to resubmit for a revised bldg permit." As the email implies, American Electric CAN make the changes and the previous Manger, stated the process American Electric would have to go throughIt seems MrS [redacted] does not consider my request or concern relevant, since I allowed American an Electric to proceed with system installation, on the promise American Electric would make good on the changes I request, even admitting they made a mistake and "undersized" my system.I suggest we go ahead and make the request to HECO to upgrade the system, provide documentation of the increase usage I informed the sales person would happen, now that I returned to the island and moved back into the home, as indicated by American Electric Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Aloha, Family matters compelled MrS [redacted] to return the east coast and he is no longer with American ElectricMy name is [redacted] S [redacted] and I have recently taken the position of General Manager for PV division at American ElectricI will look into the details of this complaint and follow up with [redacted] /customerI would also like to change the name on the account to mine with the email address: [email protected] Thank you, ***
MrT***'s complaint is by and large valid [redacted] did not handle well permitting and utility issues, causing delays towards achieving installation of MrT***'s PV system Process is moving forward now and I expect a successful conclusion [redacted] has sent today, to MrT***, a check for the electrical work and for one month's utility charges We will pay MrT***'s electric bill until the system is installed Also, we will work with MrT [redacted] prior to installation of his system to insure the PV system is sized correctly Please let me know of any other issues
The resolution as Mr [redacted] suggest can not be accomplished by American Electric, in that the system is owned by [redacted] American Electric has contacted [redacted] for their input into the matter, should Mr [redacted] still want to move forward to change the inverters More importantly, changing out the inverter will void the NEM Agreement that the customer has in place with the utility company American Electric does not recommend voiding the NEM
Complaint: [redacted] I am rejecting this response because:it is my understanding a system can be changed, so long as the increase is within a maximum tolerance of energy production, (I believe I heard the number 10,kWh production per year from one company I spoke with)However, I was told by Bob S [redacted] "Per HECO rules, you can increase the size of the system by up to kW (modules) Any more than that you must go through the approval process again Additionally, any change to the system specs will require us to resubmit for a revised bldg permit." As the email implies, American Electric CAN make the changes and the previous Manger, stated the process American Electric would have to go throughIt seems MrS [redacted] does not consider my request or concern relevant, since I allowed American an Electric to proceed with system installation, on the promise American Electric would make good on the changes I request, even admitting they made a mistake and "undersized" my system.I suggest we go ahead and make the request to HECO to upgrade the system, provide documentation of the increase usage I informed the sales person would happen, now that I returned to the island and moved back into the home, as indicated by American Electric Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Aloha, Family matters compelled MrS [redacted] to return the east coast and he is no longer with American ElectricMy name is [redacted] S [redacted] and I have recently taken the position of General Manager for PV division at American ElectricI will look into the details of this complaint and follow up with [redacted] /customerI would also like to change the name on the account to mine with the email address: [email protected] Thank you, ***
MrT***'s complaint is by and large valid [redacted] did not handle well permitting and utility issues, causing delays towards achieving installation of MrT***'s PV system Process is moving forward now and I expect a successful conclusion [redacted] has sent today, to MrT***, a check for the electrical work and for one month's utility charges We will pay MrT***'s electric bill until the system is installed Also, we will work with MrT [redacted] prior to installation of his system to insure the PV system is sized correctly Please let me know of any other issues
The resolution as Mr [redacted] suggest can not be accomplished by American Electric, in that the system is owned by [redacted] American Electric has contacted [redacted] for their input into the matter, should Mr [redacted] still want to move forward to change the inverters More importantly, changing out the inverter will void the NEM Agreement that the customer has in place with the utility company American Electric does not recommend voiding the NEM