The actual Jersey Tractor Trailer Training student, *** ***, has been to the school on numerous occasions for one to one instruction relative to the CDL Knowledge tests. *** has no complaints, only complements. The $that is being disputed by ***
***, was retained to cover the cost of all the supplied study materials and the one to one personal instruction. *** was successful at passing some of the required knowledge tests. We are still prepared to continue his one to one instruction regarding these tests. Services for the $have been rendered and we will continue to render CDL knowledge test services at no additional charge Thank You and have a nice day, Jerry, Controller, JTTT
Complaint: ***
I am rejecting this response because:First of all the student was *** not ***. The school however has no signed contracts or paperwork to remember this. I was NEVER advised the offered tutoring would have a charge therefore there is no contract to bound for this fee. I asked for a refund in January and the owner Bill O asked me to allow them to tutor so I did. He passed of tests and NO course materials as they put it were given. We had a book we got from motor vehicle. Jersey Tractor does provide a CD for studying but again is at no charge and included with the initial course explanation. We were given this folder in August by Mike M BEFORE I ever paid for the course. The payment was for BEHIND THE WHEEL. BEHIND THE WHEEL TRAINING WAS NEVER PROVIDED SO NO PORTION OF THE $PAID IS ENTITLED TO BE KEPT BY JERSEY TRACTOR
Regards,
*** ***
Since we are a legitimate business with the same concerns and responsibilities regarding safety and liability as all businesses in the State of New Jersey, we cannot and will not, under any circumstances, permit unsupervised and uncompensated use of our training equipment. For example, the...
hood of a large tractor can weigh up to 200lbs., and if not opened and secured correctly, can result in injury and/or damage. In addition, we offer free four hour pre-trip classes four days a week, including the inspection of the trucks with an instructor. I would suggest that Mr. [redacted] cancel the rest of his training and accept a full refund from the school. Perhaps he can find a school that does not both comply with and teach FMCSA safety principals.Jerry C. JTTT Controller
Please advise Mrs. [redacted] that Mr. O will forward her a check for $500.00. Please provide an address. Thank You, Jerry Howard P, Jersey Tractor Trailer Training
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The actual Jersey Tractor Trailer Training student, *** ***, has been to the school on numerous occasions for one to one instruction relative to the CDL Knowledge tests. *** has no complaints, only complements. The $that is being disputed by ***
***, was retained to cover the cost of all the supplied study materials and the one to one personal instruction. *** was successful at passing some of the required knowledge tests. We are still prepared to continue his one to one instruction regarding these tests. Services for the $have been rendered and we will continue to render CDL knowledge test services at no additional charge Thank You and have a nice day, Jerry, Controller, JTTT
Complaint: ***
I am rejecting this response because:First of all the student was *** not ***. The school however has no signed contracts or paperwork to remember this. I was NEVER advised the offered tutoring would have a charge therefore there is no contract to bound for this fee. I asked for a refund in January and the owner Bill O asked me to allow them to tutor so I did. He passed of tests and NO course materials as they put it were given. We had a book we got from motor vehicle. Jersey Tractor does provide a CD for studying but again is at no charge and included with the initial course explanation. We were given this folder in August by Mike M BEFORE I ever paid for the course. The payment was for BEHIND THE WHEEL. BEHIND THE WHEEL TRAINING WAS NEVER PROVIDED SO NO PORTION OF THE $PAID IS ENTITLED TO BE KEPT BY JERSEY TRACTOR
Regards,
*** ***
Since we are a legitimate business with the same concerns and responsibilities regarding safety and liability as all businesses in the State of New Jersey, we cannot and will not, under any circumstances, permit unsupervised and uncompensated use of our training equipment. For example, the...
hood of a large tractor can weigh up to 200lbs., and if not opened and secured correctly, can result in injury and/or damage. In addition, we offer free four hour pre-trip classes four days a week, including the inspection of the trucks with an instructor. I would suggest that Mr. [redacted] cancel the rest of his training and accept a full refund from the school. Perhaps he can find a school that does not both comply with and teach FMCSA safety principals.Jerry C. JTTT Controller
Please advise Mrs. [redacted] that Mr. O will forward her a check for $500.00. Please provide an address. Thank You, Jerry Howard P, Jersey Tractor Trailer Training
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]