Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
No "offer"was madeIn response
to Larry W*** letter describing his “version” of what transpired in regards to
recall repairs made to our Cobalt.The
car was NOT delivered to us after the recall repairs were done, as stated by MrW***The
car did sit at his location until my wife was able to take me to Wood Chevy to retrieve the it (which may have been around three hours)If, as Wood said, the lights were let on, this is when the battery was drainedThe Cobalt
was home for no more than fifteen minutes when the car would not turn over or
let us retrieve the keysWoods was called and they said they would send over a
mechanic, instead they sent a bodyman. The W***s representative showed up
to our home with a flat bed. Upon arrival he immediately lowered the flat
bed and began the process of placing the Cobalt on the bedBattery was never
discussed or looked atHe stated he knew nothing about what to do he was just
a bodyman.At this
point the car was delivered to our home, after towing back to shop and
diagnosed as "someone left the lights on"The front
speakers not working and speedometer not working were not noticed until the
next day when the Cobalt was used on an extended trip other than from the Plumville
Dealership, which is a short distance from our homeThe recalls
may not have dealt with speakers or speedometer, however, the front
speakers and the speedometer worked as they should prior to the recall repairs
performed at the Wood dealership
Regards,
*** ***
In response to [redacted] Mr [redacted] dropped his vehicle off 10/12/15 and we did three campaigns early on that AM on RO [redacted]. The car sat for three hours and we delivered the car to the customer. The owner brought our employee back to the garage in his car. Later in the PM customer called and stated...
the key would not come out of the ignitionand it would not start. Since one of the recalls was for ign. switch, we dispatched our tow truck and brought the vehicle back to our repair shop. After diagnosis of vehicle we found the battery was dead and someone left the headlamps on. We charged the battery and called the customer. The customer is upset with our repair facility because we did not tell him to jump start the car? Then later in the same day called and told us the speakers were not working. Then later on the same day called and said the speedometer was not working. Later the same day the customer called and said send the bill as the insurance man told him he had coverage for towing. None of the recalls deals with speakers, speedometer of use of battery. We did nothing to cause any of the problems that Mr [redacted] Is experiencing with his car.Sincerely,[redacted], Dealer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
No "offer"was madeIn response
to Larry W*** letter describing his “version” of what transpired in regards to
recall repairs made to our Cobalt.The
car was NOT delivered to us after the recall repairs were done, as stated by MrW***The
car did sit at his location until my wife was able to take me to Wood Chevy to retrieve the it (which may have been around three hours)If, as Wood said, the lights were let on, this is when the battery was drainedThe Cobalt
was home for no more than fifteen minutes when the car would not turn over or
let us retrieve the keysWoods was called and they said they would send over a
mechanic, instead they sent a bodyman. The W***s representative showed up
to our home with a flat bed. Upon arrival he immediately lowered the flat
bed and began the process of placing the Cobalt on the bedBattery was never
discussed or looked atHe stated he knew nothing about what to do he was just
a bodyman.At this
point the car was delivered to our home, after towing back to shop and
diagnosed as "someone left the lights on"The front
speakers not working and speedometer not working were not noticed until the
next day when the Cobalt was used on an extended trip other than from the Plumville
Dealership, which is a short distance from our homeThe recalls
may not have dealt with speakers or speedometer, however, the front
speakers and the speedometer worked as they should prior to the recall repairs
performed at the Wood dealership
Regards,
*** ***
In response to [redacted] Mr [redacted] dropped his vehicle off 10/12/15 and we did three campaigns early on that AM on RO [redacted]. The car sat for three hours and we delivered the car to the customer. The owner brought our employee back to the garage in his car. Later in the PM customer called and stated...
the key would not come out of the ignitionand it would not start. Since one of the recalls was for ign. switch, we dispatched our tow truck and brought the vehicle back to our repair shop. After diagnosis of vehicle we found the battery was dead and someone left the headlamps on. We charged the battery and called the customer. The customer is upset with our repair facility because we did not tell him to jump start the car? Then later in the same day called and told us the speakers were not working. Then later on the same day called and said the speedometer was not working. Later the same day the customer called and said send the bill as the insurance man told him he had coverage for towing. None of the recalls deals with speakers, speedometer of use of battery. We did nothing to cause any of the problems that Mr [redacted] Is experiencing with his car.Sincerely,[redacted], Dealer