Ray's Auto Tech

Ballpark South is currently working on a water heater project on all units on propertyWe are working with a certified plumber on site and cannot have our maintenance team work on the water heater while a permit is pulled for the plumberWe repaired unit on or around October 16th -18th, The resident placed a work order on October 16th that there was no hot water in the unitWe sent plumbers to address the issueThe plumbers inspected the water heater closet and found no signs of issuesThe plumbers additional tested the hot water in the kitchenThe hot water was working properly but there were still signs of calcium building up and air in the linesWe were informed the issue should clear up within the next few daysThe resident continued to notify the office with work orders on October 17th, October 20, and October 23rd that there was no hot water in the unitAfter several inspections from maintenance and plumbing sites, the manager and main plumber went to the unit on October 25thThey inspected the kitchen, bathroom, and tub facet and found now issues with hot waterHot water ran for a solid minutes and did not turn coldThe residents of the unit placed an additional work-orders on October 26th, and October 30th that they were experiencing issues the water was hot for a little while and would turn cold in their showerWe checked the shower head for calcium and spoke with the plumbing team on the optionsThe plumbers suggestion was to change the water heater again to ensure there were no internal issues and the resident's water heater was replaced on November 1stWe have not been notified that the issue is still present

Hey ***, our accounts manager has spoken to this individual and updated their profileNo longer outstanding on our end

I have spoken to *** *** todayPhone call lasted from 10:55am-11:15amShe is well aware of the lease language and plans to find someone to take over her lease.

Ballpark South is currently working on a water heater project on all units on propertyWe are working with a certified plumber on site and cannot have our maintenance team work on the water heater while a permit is pulled for the plumberWe repaired unit on or around October 16th -18th,
The resident placed a work order on October 16th that there was no hot water in the unitWe sent plumbers to address the issueThe plumbers inspected the water heater closet and found no signs of issuesThe plumbers additional tested the hot water in the kitchenThe hot water was working properly but there were still signs of calcium building up and air in the linesWe were informed the issue should clear up within the next few daysThe resident continued to notify the office with work orders on October 17th, October 20, and October 23rd that there was no hot water in the unitAfter several inspections from maintenance and plumbing sites, the manager and main plumber went to the unit on October 25thThey inspected the kitchen, bathroom, and tub facet and found now issues with hot waterHot water ran for a solid minutes and did not turn coldThe residents of the unit placed an additional work-orders on October 26th, and October 30th that they were experiencing issues the water was hot for a little while and would turn cold in their showerWe checked the shower head for calcium and spoke with the plumbing team on the optionsThe plumbers suggestion was to change the water heater again to ensure there were no internal issues and the resident's water heater was replaced on November 1stWe have not been notified that the issue is still present.

Complaint: ***
I am rejecting this response because:My response is that I’m not satisfied. The problem may have
been that I didn’t fully understand the language of the lease, but their hospitality and customer service is terribleThe general manager is still hard to get in contact with and I’m still dealing with this “relet” processWhich wasn’t fully explained to me in the beginningIt’s probably worse than when I was trying to understand how I still have a lease thereOne day I pay a relet fee and find another person to lease my spot(I say spot because I don’t have an apartment or a room), the next day I have to pay the relet fee and first months rent, regardless if I find someone! I’ve never known any apartment complex to be this way and I literally broke down into tears todayI just want to be done with this place
Regards,
*** ***

Hey ***, our accounts manager has spoken to this individual and updated their profileNo longer outstanding on our end.

***, Thank you for reaching out to me in regards to the resident's issues.I am writing in response to the case ID *** in regards to the complaint made against Ballpark South Apartments by Mr*** ***.Upon reviewing the information he provided in his complaint, I can determine that
the dates listed would result in his contact with the previous General Manager who is no longer at this propertyI am the new General Manager at Ballpark South as of September 19thUnfortunately, I was not made aware of any issues Mr*** has been experiencing and he has not reached out to the office or myself since my start date about these issues with his roommate and petI am unable to speak to what previous conversations he had with the prior General Manager but I will be reaching out to him today so I may have the opportunity address his issues directly. For my plan of action, I will reach out to Mr*** on his issues, let him know his options with our current availability to transfer, and go over our animal addendum with him. Please let me know if there is anything I provide. Respectfully, *** ***

***, Thank you for reaching out to me in regards to the resident's issues.I am writing in response to the case ID *** in regards to the complaint made against Ballpark South Apartments by Mr*** ***.Upon reviewing the information he provided in his complaint, I can determine that
the dates listed would result in his contact with the previous General Manager who is no longer at this propertyI am the new General Manager at Ballpark South as of September 19thUnfortunately, I was not made aware of any issues Mr*** has been experiencing and he has not reached out to the office or myself since my start date about these issues with his roommate and petI am unable to speak to what previous conversations he had with the prior General Manager but I will be reaching out to him today so I may have the opportunity address his issues directly. For my plan of action, I will reach out to Mr*** on his issues, let him know his options with our current availability to transfer, and go over our animal addendum with him. Please let me know if there is anything I provide. Respectfully, *** ***

*** spoke to the office stating there was AMG throughout the vents in the unit. There were no visible AMG issues or wet areas found throughout the unit and there was no confirmed AMG testing in the apartmentManagement scheduled a service to be performed for a completed unit duct cleaning
from a third party vendor and this was completed on November 14thManagement has been in contact with *** and responded to his emailsManagement spoke to *** in office on December 14th to discuss any continuing issuesManagement expressed we apologized for delay in the dryer but have been working on emergency issues on propertyManagement offered rescheduling of third party vendor for the air duct cleaning but expressed that this might be delayed due to the vendors schedule with the upcoming holidaysManagement discussed and provided transfer options to the *** but resident declined wanting to wait for third party vendorAdditionally, management expressed to resident that we were having issues with his roommate allowing us to enter the apartment to check issues or make necessary repairs*** told management he would speak with his roommate about allowing the management and maintenance to enter the apartment to make necessary inspections and repairsThe allegations that no attempts to make repairs are as we have performed services in the unit and can provide record of thisAlso, AMG issues were not reported by *** in July but at a much later date by another roommateWe cannot properly address issues if we are not invoicesWe have residents on property that we attend to issues and we cannot properly assess emergencies if they are not brought to our attention immediately.

*** spoke to the office stating there was AMG throughout the vents in the unit. There were no visible AMG issues or wet areas found throughout the unit and there was no confirmed AMG testing in the apartmentManagement scheduled a service to be performed for a completed unit duct cleaning
from a third party vendor and this was completed on November 14thManagement has been in contact with *** and responded to his emailsManagement spoke to *** in office on December 14th to discuss any continuing issuesManagement expressed we apologized for delay in the dryer but have been working on emergency issues on propertyManagement offered rescheduling of third party vendor for the air duct cleaning but expressed that this might be delayed due to the vendors schedule with the upcoming holidaysManagement discussed and provided transfer options to the *** but resident declined wanting to wait for third party vendorAdditionally, management expressed to resident that we were having issues with his roommate allowing us to enter the apartment to check issues or make necessary repairs*** told management he would speak with his roommate about allowing the management and maintenance to enter the apartment to make necessary inspections and repairsThe allegations that no attempts to make repairs are as we have performed services in the unit and can provide record of thisAlso, AMG issues were not reported by *** in July but at a much later date by another roommateWe cannot properly address issues if we are not invoicesWe have residents on property that we attend to issues and we cannot properly assess emergencies if they are not brought to our attention immediately

Ballpark South is currently working on a water heater project on all units on propertyWe are working with a certified plumber on site and cannot have our maintenance team work on the water heater while a permit is pulled for the plumberWe repaired unit on or around October 16th -18th,
The resident placed a work order on October 16th that there was no hot water in the unitWe sent plumbers to address the issueThe plumbers inspected the water heater closet and found no signs of issuesThe plumbers additional tested the hot water in the kitchenThe hot water was working properly but there were still signs of calcium building up and air in the linesWe were informed the issue should clear up within the next few daysThe resident continued to notify the office with work orders on October 17th, October 20, and October 23rd that there was no hot water in the unitAfter several inspections from maintenance and plumbing sites, the manager and main plumber went to the unit on October 25thThey inspected the kitchen, bathroom, and tub facet and found now issues with hot waterHot water ran for a solid minutes and did not turn coldThe residents of the unit placed an additional work-orders on October 26th, and October 30th that they were experiencing issues the water was hot for a little while and would turn cold in their showerWe checked the shower head for calcium and spoke with the plumbing team on the optionsThe plumbers suggestion was to change the water heater again to ensure there were no internal issues and the resident's water heater was replaced on November 1stWe have not been notified that the issue is still present