Ray's Automotive

[redacted] Memphis, Tn [redacted] On [redacted] 12,2016, my Jeep Grand Cherokee 's engine began a slight tappingAfter researching with the Revdex.com , I settled on [redacted] to check my car because the business has an A+ rating with the Revdex.comI contacted [redacted] at [redacted] Mr [redacted] and I arranged for me to bring my vehicle on [redacted] 16, for him to check my vehicleMr [redacted] checked the vehicle and he felt that he could repair my vehicle but he needed to remove the valve cover to check the engine's operation I took my vehicle back to Mr [redacted] on May 19,Mr [redacted] stated that he needed to keep car all day to thoroughly check the vehicleWhen I picked my vehicle up the evening of [redacted] 19,Mr [redacted] stated that he had thoroughly checked the vehicle and that it needed a rocker arm and retainers He even provided an estimate for the

Complaint: [redacted] I am rejecting this response because:Mr[redacted] was open on Saturday and had several men working on cars He is the one who suggested I come on Saturday to pick up my motor home Bein miles out from Roswell it made no sense to call back to Ruidoso Downs to be towed miles Had the work been fixed correctly, I would never have had the breakdown problem I never asked [redacted] to do more than fix what had caused my breakdown They told me and put on the statement thSt the hose was either not connected correctly or never put on $was paid by myself for towing It would have been much more,to be towed back to Ruidoso Downs Mr [redacted] does not take responsibility for work that he did not do correctly I certainly would not recommend him to anyone in the future Had the line not come loose I never would have had to call him again I waited to contact him because [redacted] took that long to get to it I never asked for the extra money for gas I used back and forth to get my motor home Am very glad [redacted] checked and repaired what Mr [redacted] did not do correctly Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

11/26/2014Ray’s AutomotivePOBox 2203Ruidoso Downs, NM Revdex.comComplaint Department Pennsylvania NE STE 2050Albuquerque, NM 87110-3658RE: Consumer complaint # [redacted] After being contacted by Mr [redacted] and hearing of his frustration in trying to find someone to repair his motorhome and work with his insurance for payment Ray agreed to the repair to help out the inconvenienced customer The motorhome was brought to Ray’s Automotive on June the work was completed on June Many phone calls were exchanged toh get approvals for repair between the insurance company, Mr [redacted] and [redacted] On June the final bill of $1,was presented upon completion of repair The insurance company had agreed to pay $of the bill and [redacted] was to pay the remainder of the bill $ A copy of the repair bill was faxed to Mr [redacted] who signed the agreement and faxed it back to Ray’s Automotive The insurance company now instructed us to allow [redacted] to take his motor home and we would be sent a credit card over the fax at some point the following week for payment Being that [redacted] lived out of state Ray’s Automotive would have no recourse for payment with the motorhome gone, Ray’s Automotive had to insist full payment be made prior to release of motorhome Finally after many phone exchanges a credit card was sent over the fax June from the insurance company for $ [redacted] further went out of his way to meet Mr [redacted] at Ray’s Automotive that Saturday morning June even though Ray lives miles from the business, it was his day off and Ray’s Automotive is closed, again sympathizing with [redacted] ***’s frustration of breaking down away from home [redacted] arrived at Ray’s Automotive double checking the work of his employee to assure Customer Satisfaction he checked the fluid levels and took out a screw driver and checked the tightness of all hoses, even crawling under to check hoses When Mr [redacted] arrived he paid the balance for the repair and was on his way That was the last communication Ray’s Automotive had with [redacted] until receiving a letter and bill in the mail from [redacted] *** While we can understand Mr [redacted] ***’s frustrations there are some concerning facts to be considered Mr [redacted] was given [redacted] ’s personal telephone number, which they had been in contact with one another making arrangements Why did Mr [redacted] not call [redacted] after having such a problem? Roswell is only an hour away from Ruidoso Downs and it was early in the morning when he left Why would you not call the person who just completed the repair and notify them of the problem? Why would you wait days, go to the trouble of sending a certified letter, yet never even contacting them to let them know that you had incurred such troubles? After a vehicle leaves Ray’s Automotive we have no control over what happens with that vehicle In one statement [redacted] states “the transmission line had been left loose and no clamp could be found” In another statement Mr [redacted] states “they found the transmission line to the radiator was left loose and came apart” On the [redacted] invoice it states “customer states transmission line came of (off) vehicle” When [redacted] received the letter from Mr [redacted] he immediately called [redacted] in Roswell and talked with the Service Manager The Service Manager stated they tightened a clamp and Mr [redacted] wanted some other items done to his motor home he would not elaborate as to what they were On the [redacted] invoice it does state they installed a circuit breaker assembly The circuit breaker assembly has nothing to do with the work that Ray’s Automotive preformed The invoice also states $for labor $to tighten a clamp? Unfortunately, we cannot say for sure what happened in this situation because Ray’s Automotive was never notified or given the opportunity to correct any problems Ray’s Automotive feels they went above and beyond to help and retain a good customer by providing good service Ray personally inspected the vehicle before turning it over to the customer If there was a problem with the service provided by Ray’s Automotive they should have been the first person contacted regarding the problem especially given the fact that the customer had [redacted] ’s personal phone number Ray’s Automotive is a member of the Revdex.com and has received recognition previously for being one of the top honest Automobile Repair Shops in the State Ray’s automotive prides it’s self in honest, reliable and reasonable Automobile Repair Service with excellent Customer Service It is unfortunate that Ray’s Automotive was not given the opportunity to aid [redacted] further in his time of crisisWhile we can sympathize with Mr [redacted] and his predicaments we feel Ray’s Automotive has not violated the New Mexico consumer protection laws Ray’s Automotive feels they have gone above and beyond to help Mr [redacted] and are disappointed Mr [redacted] did not call when he had further difficulties Ray’s Automotive is dedicated to honest, reliable and reasonable Automobile Repair Service We will be respectfully awaiting your decision regarding Ray’s Automotive abiding by New Mexico consumer protection laws.Enclosed are copies of the signed closing statement as well as other transmissions between Ray’s Automotive, [redacted] and Mr [redacted] *** Respectfully, [redacted] Ray’s Automotive

12/30/2014 Ray's Automotive POBox 2203 Ruidoso Downs, NM 88346 Revdex.com Complaint Department Pennsylvania NE STE 2050 Albuquerque, NM 87110-3658 RE: Response to rejection of response Consumer complaint #*** Mr***'s rejection of the previous response states that "Mr*** was open on Saturday and had several men working on cars," This one statement opens the door to MrHay's credibilityRays Automotive has been doing business for over years and has never been open on SaturdayAdditionally he states "They told me and put on the statement that the hose was either not connected correctly or never put on." What it actually states is "found transmission line left loose and came apart from cooler drive line disconnected for towDoes it mean it had been disconnected for tow? He also states "He never asked Roswell Ford to do more than fix what had caused my breakdown." On the Ford statement it shows "Installed E9TZ E : circuit breaker asy" and $for work performed by Daniel MoralesSurely that is not $for replacing a clamp? There just seem to be too many inconsistencies that leave question to Mr***'s credibility. While we can understand Mr.,*** ***'s frustrations there are some concerning facts to be consideredMr*** *** was given Ray ***'s personal telephone number, which they had been in contact with one another making arrangementsWhy did Mr*** *** not call Ray *** after having such a problem? Roswell is only an hour away from Ruidoso Downs and it was early in the morning when he leftWhy would you not call the person who just completed the repair and notify them of the problem? Why would you wait days, go to the trouble of sending a certified letter, yet never even contacting them to let them know that you had incurred such trouble? Mr***'s statement that it made no sense to call back to ruidoso Downs to be towed miles is an assumption, unless you knew what was w***gHow did Mr*** know he would have to be towed? He also states "I waited to contact him because Roswell Ford took that long to get to it." If he would have called Ray's Automotive and it was caused by a clamp, Ray could have driven to the breakdown made the assesment, gotten a clamp and fluid if needed and had Mr*** on his waySeems it took much longer for Roswell Ford to get him on the roadMyself as a consumer if I had a repair and then a breakdown I would be calling the person that did the repair first. After a vehicle leaves Ray's Automotive we have no control over what happens with that vehicleIn one statement *** *** states "the transmission line had been left loose and no clamp could be found"In another statement Mr*** *** states "they found the transmission line to the radiator was left loose and came apart"On the Ford invoice it states "customer states transmission line came of (off) vehicle"When Ray *** received the letter from Mr*** *** he immediately called Ford in Roswell and talked with the Service ManagerThe Service Manager stated they tightened a clamp 'and Mr*** *** wanted some other items done to his motor home he would not elaborate as to what they were On the Ford invoice it does state they installed a circuit breaker assemblyThe circuit breaker assembly has nothing to do with the work that Ray's Automotive preformedThe invoice also states $for labor$to tighten a clamp? Unfortunately, we cannot say for sure what happened in this situation because Ray's Automotive was never notified or given the opportunity to correct any problemsRay's Automotive feels they went above and beyond to help and retain a good customer by providing good serviceRay personally inspected the vehicle before turning it over to the customerIf there was a problem with the service provided by Ray's Automotive they should have been the first person contacted regarding the problem especially given the fact that the customer had Ray ***'s personal phone number. Ray's Automotive is a member of the Revdex.com and has received recognition previously for being one of the top honest Automobile Repair Shops in the StateRay's automotive prides it's self in honest, reliable and reasonable Automobile Repair Service with excellent Customer ServiceIt is unfortunate that Ray's Automotive was not given the opportunity to aid *** *** further in his time of crisis. While we can sympathize with Mr*** *** and his predicaments we feel Ray's Automotive has not violated the New Mexico consumer protection lawsRay's Automotive feels they have gone above and beyond to help Mr*** *** and are disappointed Mr*** *** did not call when he had further difficulties. Ray's Automotive is dedicated to honest, reliable and reasonable Automobile Repair ServiceWe will be respectfully awaiting your decision regarding Ray's Automotive abiding by New Mexico consumer protection laws. Respectfully, *** *** Ray's Automotive

We take our vehicle to *** he does a great jobWe never have a problem after his work is doneWe recommend him to anyone very nice person and wonderful to work with

Complaint: ***
I am rejecting this response because:Mr *** does not stand behind his work and I do not have the money to pay for lawyer or court costs We will continue to encourage people not to use his Bhai ess as he will not take responsibility for his negligence
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

11/26/2014Ray’s AutomotivePOBox 2203Ruidoso Downs, NM 88346 Revdex.comComplaint Department Pennsylvania NE STE 2050Albuquerque, NM 87110-3658RE: Consumer complaint #*** After being contacted by Mr*** *** and hearing of his frustration in trying to
find someone to repair his motorhome and work with his insurance for payment Ray agreed to the repair to help out the inconvenienced customer The motorhome was brought to Ray’s Automotive on June the work was completed on June Many phone calls were exchanged toh get approvals for repair between the insurance company, Mr*** *** and *** *** On June the final bill of $1,was presented upon completion of repair The insurance company had agreed to pay $of the bill and *** *** was to pay the remainder of the bill $ A copy of the repair bill was faxed to Mr*** *** who signed the agreement and faxed it back to Ray’s Automotive The insurance company now instructed us to allow *** *** to take his motor home and we would be sent a credit card over the fax at some point the following week for payment Being that *** *** lived out of state Ray’s Automotive would have no recourse for payment with the motorhome gone, Ray’s Automotive had to insist full payment be made prior to release of motorhome Finally after many phone exchanges a credit card was sent over the fax June from the insurance company for $ *** *** further went out of his way to meet Mr*** *** at Ray’s Automotive that Saturday morning June even though Ray lives miles from the business, it was his day off and Ray’s Automotive is closed, again sympathizing with *** ***’s frustration of breaking down away from home *** *** arrived at Ray’s Automotive double checking the work of his employee to assure Customer Satisfaction he checked the fluid levels and took out a screw driver and checked the tightness of all hoses, even crawling under to check hoses When Mr*** *** arrived he paid the balance for the repair and was on his way That was the last communication Ray’s Automotive had with *** *** until receiving a letter and bill in the mail from *** *** While we can understand Mr*** ***’s frustrations there are some concerning facts to be considered Mr*** *** was given *** ***’s personal telephone number, which they had been in contact with one another making arrangements Why did Mr*** *** not call *** *** after having such a problem? Roswell is only an hour away from Ruidoso Downs and it was early in the morning when he left Why would you not call the person who just completed the repair and notify them of the problem? Why would you wait days, go to the trouble of sending a certified letter, yet never even contacting them to let them know that you had incurred such troubles? After a vehicle leaves Ray’s Automotive we have no control over what happens with that vehicle In one statement *** *** states “the transmission line had been left loose and no clamp could be found” In another statement Mr*** *** states “they found the transmission line to the radiator was left loose and came apart” On the *** invoice it states “customer states transmission line came of (off) vehicle” When *** *** received the letter from Mr*** *** he immediately called *** in Roswell and talked with the Service Manager The Service Manager stated they tightened a clamp and Mr*** *** wanted some other items done to his motor home he would not elaborate as to what they were On the *** invoice it does state they installed a circuit breaker assembly The circuit breaker assembly has nothing to do with the work that Ray’s Automotive preformed The invoice also states $for labor $to tighten a clamp? Unfortunately, we cannot say for sure what happened in this situation because Ray’s Automotive was never notified or given the opportunity to correct any problems Ray’s Automotive feels they went above and beyond to help and retain a good customer by providing good service Ray personally inspected the vehicle before turning it over to the customer If there was a problem with the service provided by Ray’s Automotive they should have been the first person contacted regarding the problem especially given the fact that the customer had *** ***’s personal phone number Ray’s Automotive is a member of the Revdex.com and has received recognition previously for being one of the top honest Automobile Repair Shops in the State Ray’s automotive prides it’s self in honest, reliable and reasonable Automobile Repair Service with excellent Customer Service It is unfortunate that Ray’s Automotive was not given the opportunity to aid *** *** further in his time of crisis. While we can sympathize with Mr*** *** and his predicaments we feel Ray’s Automotive has not violated the New Mexico consumer protection laws Ray’s Automotive feels they have gone above and beyond to help Mr*** *** and are disappointed Mr*** *** did not call when he had further difficulties Ray’s Automotive is dedicated to honest, reliable and reasonable Automobile Repair Service We will be respectfully awaiting your decision regarding Ray’s Automotive abiding by New Mexico consumer protection laws.Enclosed are copies of the signed closing statement as well as other transmissions between Ray’s Automotive, *** *** and Mr*** *** Respectfully, *** *** Ray’s Automotive

GREAT SHOP FOR PAINT AND BODY WORK

***
*** Memphis, Tn***
On *** 12,2016, my Jeep Grand Cherokee 's engine began a slight tappingAfter researching with the Revdex.com , I settled on *** to check my car because the business has an A+ rating with the Revdex.comI contacted *** *** at ***Mr*** and I arranged for me to bring my vehicle on *** 16, for him to check my vehicleMr*** checked the vehicle and he felt that he could repair my vehicle but he needed to remove the valve cover to check the engine's operation I took my vehicle back to Mr*** on May 19,Mr*** stated that he needed to keep car all day to thoroughly check the vehicleWhen I picked my vehicle up the evening of *** 19,Mr*** stated that he had thoroughly checked the vehicle and that it needed a rocker arm and retainers He even provided an estimate for the

Complaint: ***
I am rejecting this response because:Mr.*** was open on Saturday and had several men working on cars He is the one who suggested I come on Saturday to pick up my motor home Bein miles out from Roswell it made no sense to call back to Ruidoso Downs to be towed miles Had the work been fixed correctly, I would never have had the breakdown problem I never asked *** *** to do more than fix what had caused my breakdown They told me and put on the statement thSt the hose was either not connected correctly or never put on $was paid by myself for towing It would have been much more,to be towed back to Ruidoso Downs Mr *** does not take responsibility for work that he did not do correctly I certainly would not recommend him to anyone in the future Had the line not come loose I never would have had to call him again I waited to contact him because *** *** took that long to get to it I never asked for the extra money for gas I used back and forth to get my motor home Am very glad *** *** checked and repaired what Mr*** did not do correctly
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]