Ray's Excavation

What the customer said was trueWe are understaffedI am making preparations to resolve this issue with the customer within the next daysI do apologize but I had some workers leave the company recently I am willing to come in and fix the area exposed and finish the work to the pipeI will be in contact with the customer and will be out to them within the week

https://squareup.com/invoices/***/She called and staded that the gas company marked where the leaks was coming from,so we gave her the price and told her that we will go out to reseal the ones that they marked,it was a total of that was leaking,so we resealed
the ones that they had marked,some of them was not even tight,she paid half down and suppose to pay the rest when done,all leaks was fixed and sealed,the ones they marked,she just dont wont to pay her bill,she said that we should have pressure her line up,but that was not what she paid for,the call was recorded and everything that we told her we was going to do we did just that,doing the time we where out there I spoke with her and she knew what we where doing,on a recorded call she knew what was going to be done,here is the invoice for the work that we done,when we reseal gas line we dont pressurized gass line nor did we tell her that we would and she know this,most of the time the gas company do that when they come back to trun on the gas,she is just trying to get over just like her tennant said.we told her exactly what we where going to do

What the customer said was trueWe are understaffedI am making preparations to resolve this issue with the customer within the next daysI do apologize but I had some workers leave the company recently I am willing to come in and fix the area exposed and finish the work to the pipeI
will be in contact with the customer and will be out to them within the week

I have called twice and have not received a response

They keep telling me they will come out and they never show upThey were supposed to come out on Sunday 11/6/and they did not show up or callI called them to contact them about this and I cannot get in touchThey cannot pour concrete in the cold weather so I believe they are trying to put it off till it is too cold and then use that as their excuse

Ms*** wanted me to come late after hours and didnt not get the parts that was not covered by the insurance com.she wanted me to do her part for free,and before I went to her home the guy before me did not return for the same reason,she dont wont to work during the hour of the comso I had her
claim reinstated for another vender,which we can do in our contractwith the insurance,and she wont have to pay another dime,I have been to her house numbers of time,sometime she wouldnt be thereso I just had her reinstated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
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