Ray's Tax Service

*** *** TOWED IN HER PT CRUISER WITH A CLUTCH COMPLAINT ON 8-17-AFTER DIAGNOSING THE VEHICLE FOR CUSTOMER COMPLAINTI CONTACTED MRS *** AND GAVE HER AN ESTIMATE OF $SHE DID NOT WANT TO PAY FOR THE PARTS BECAUSE SHE HAD WARRANTY FROM OREILLYS AUTO PARTSSHE JUST
WANTED THE LABOR DONEAT THIS TIME I TOLD HER WE COULD INSTALL HER PARTS BUT NO WARRANTY ON THE LABORAND SHE AGREED TO THAT TERMWE REMOVE THE CLUTCH AND CALLED HER SO SHE WOULD GO GET IT WARRANTE FROM HER PARTS SOURCEWHILE WE WAITED FOR HER TO BRING THE CLUTCH SETI SENT HER FLYWHEEL TO GET RESURFACEDTHE MACHINE SHOP REJECTED TO FLYWHEEL BECAUSE OF THE DUAL MASS BEING SEIZED UPCONTACTED MRS *** AND NOTIFIED HER ABOUT THE FLY WHEEL AND GAVE HER AN ADDITIONAL COST ESTIMATE OF $FOR THE FLYWHEELSHE AGREED TO THE FLYWHEEL REPLACEMENTCONTACTED MRS *** TO NOTIFY THAT THE VEHICLE WAS READY ON SHE TOLD ME TO GIVE HER A COUPLE OF DAYS TO GET THE MONEY BECAUSE SHE WAS SHORTSHE PICKED THE VEHICLE UP ON PAID IN FULL AND DROVE VEHICLE HOMEON I GET A CALL FROM MRS *** THAT THE SAME THING HAPPENED TO THE VEHICLEI TOLD HER TO BRING IT IN AND WE WOULD LOOK AT ITVEHICLE WAS TOWED IN WE INSPECTED VEHICLE HAD THE SAME FAILURENO PRESSURE AT CLUTCH PEDALFOUND SLAVE CYLINDER LEAKING AGAIN AT THIS TIME I TOLD HER THERE WAS NO WARRANTY BECAUSE SHE PROVIDED HER OWN PARTSBUT I WOULD WARRANTY THE SERVICE THIS ONE TIME BECAUSE IT WAS A VERY SHORT TIME OF HER HAVING THE VEHICLEWE REMOVED THE CLUTCH SET AGAIN AND GAVE IT TO HERSHE CALLED BACK AND TOLD ME THAT O'REILLY DID NOT HAVE THE CLUTCH IN STOCK AND HAD TO ORDER ITON SHE DROPPED THE CLUTCH OFFWE INSTALLED IT THE CLUTCH SETAND KEPT THE VEHICLE FOR A COUPLE OF DAYS TO TEST DRIVE TO MAKE SURE THE SAME PROBLEM WOULD NOT COME BACKAFTER NUMEROUS TEST DRIVES I CALLED MRS *** ON TO INFORM HER THAT HER VEHICLE WAS READYSHE PICKED UP THE VEHICLE UP ON Saturday I HAVE NOT HEARD FROM HER SINCEI THINK WE TOOK CARE OF THE SITUATION THE BEST WE COULDI TRY AVOID CUSTOMER COMPLAINT AND OR NEGATIVE REVIEW WHEN POSSIBLE