First I would like to apologize for any misunderstanding Ms*** has concerning her closed account. Collection/payment issues are always a challenge for a business. She was billed mid April for services performed May 1st thru July 31st 2015, this
invoice was due 5/1/2015. A reminder letter was mailed out on June 9th and service was stopped July 8th for non-payment of account. She did call us (unhappy) about her trash still at curb after a 4th of July party at her home. I only show one time she has called concerning a missed stop on 4/3/2015. She cancelled her account because we would not return until payment was received (we did receive July 16th 2015). At this point I show a refund of $to be processed. I have put a hold on this now because she has stated she stopped payment on the check we received July 16th. If check is returned she will not have a refund but will still owe for previous service. I did check our voice mail and I do not show any calls from Ms*** about being missed for weeks in a row
I will send out a new statement to her once the stop payment check has been returned to us by her bank
Valerie *** Ray’s Trash service, Inc
Credit manager
317-539-(w) 317-626-*** cell | 800-531-(w) | 317-539-(f)
V***@raystrash.com | www.raystrash.com
“THE ONLY PRODUCT WE HAVE TO SELL IS SERVICE!”
Through the City Contract we have dealt with *** ***, *** *** and Ray's TrashRay's has been the only company that showed any interest in removing our trashThe other companies were only interested in emptying a can, which can leave a lot of trash at the curbRays would accept extra trash without a problem, even if it wasn't a "heavy haul" day and I had oversized stuff to get rid ofTheir driver are very hard workersI was impressed, while watching from inside, after some of the trashed heaped in one of our cans fell to the ground, the driver grabbed his sawed-off leaf rake and picked up the bulk of what had fallen
Any trash collector, regardless of company, has my respectIt's a nasty job; but the people and services with Ray's Trash has been outstanding, especially when compared to their competition
My accounting department has been working on this claim since 2/15/2015. We did receive the annex information from the Town of Plainfield (2/18/2015) and it looks like the Town Published this info and notified residents in June I have
not been able as of today to confirm when services actually started for this area for Plainfield. It appears Ms*** believes it was in 2007. So I will send out a refund check for the additional amount due to her. A check was sent February 23rd for $172.47. A total of $was paid on this account. So I will issue a refund for $and I will get with the Town of Plainfield to have this stop added to our count. I do apologize this has taken this long but this was done so long ago it has taken time to get all of the details
I hope this will resolve this issue. Thank you
*** *** Ray’s Trash service, Inccredit manager
317-539-(w) 317-626*** cell | 800-531-(w) | 317-539-(f) %
We have resolved this issue for Mr*** to his satisfaction We went to his home on two occasions to clean up the oil on the roadway I do apologize it took so long to get this resolved with the weather issues it was not our intention to take so long
Attached
is response from Mr***
*** *** HR Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved I was told the refund check I first received was all I was owed, and no other explanation was given to me until I filed the complaint with your organization I am absolutely pleased with the speed in which you contacted me and Ray's....and I'm very thankful for the Revdex.com at the results
Regards,
*** ***
First I would like to apologize for any misunderstanding Ms*** has concerning her closed account. Collection/payment issues are always a challenge for a business. She was billed mid April for services performed May 1st thru July 31st 2015, this
invoice was due 5/1/2015. A reminder letter was mailed out on June 9th and service was stopped July 8th for non-payment of account. She did call us (unhappy) about her trash still at curb after a 4th of July party at her home. I only show one time she has called concerning a missed stop on 4/3/2015. She cancelled her account because we would not return until payment was received (we did receive July 16th 2015). At this point I show a refund of $to be processed. I have put a hold on this now because she has stated she stopped payment on the check we received July 16th. If check is returned she will not have a refund but will still owe for previous service. I did check our voice mail and I do not show any calls from Ms*** about being missed for weeks in a row
I will send out a new statement to her once the stop payment check has been returned to us by her bank
Valerie *** Ray’s Trash service, Inc
Credit manager
317-539-(w) 317-626-*** cell | 800-531-(w) | 317-539-(f)
V***@raystrash.com | www.raystrash.com
“THE ONLY PRODUCT WE HAVE TO SELL IS SERVICE!”
Through the City Contract we have dealt with *** ***, *** *** and Ray's TrashRay's has been the only company that showed any interest in removing our trashThe other companies were only interested in emptying a can, which can leave a lot of trash at the curbRays would accept extra trash without a problem, even if it wasn't a "heavy haul" day and I had oversized stuff to get rid ofTheir driver are very hard workersI was impressed, while watching from inside, after some of the trashed heaped in one of our cans fell to the ground, the driver grabbed his sawed-off leaf rake and picked up the bulk of what had fallen
Any trash collector, regardless of company, has my respectIt's a nasty job; but the people and services with Ray's Trash has been outstanding, especially when compared to their competition
My accounting department has been working on this claim since 2/15/2015. We did receive the annex information from the Town of Plainfield (2/18/2015) and it looks like the Town Published this info and notified residents in June I have
not been able as of today to confirm when services actually started for this area for Plainfield. It appears Ms*** believes it was in 2007. So I will send out a refund check for the additional amount due to her. A check was sent February 23rd for $172.47. A total of $was paid on this account. So I will issue a refund for $and I will get with the Town of Plainfield to have this stop added to our count. I do apologize this has taken this long but this was done so long ago it has taken time to get all of the details
I hope this will resolve this issue. Thank you
*** *** Ray’s Trash service, Inccredit manager
317-539-(w) 317-626*** cell | 800-531-(w) | 317-539-(f) %
Lazy service Unfortunately, due to city contract, the only option we have
We have resolved this issue for Mr*** to his satisfaction We went to his home on two occasions to clean up the oil on the roadway I do apologize it took so long to get this resolved with the weather issues it was not our intention to take so long
Attached
is response from Mr***
*** *** HR Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved I was told the refund check I first received was all I was owed, and no other explanation was given to me until I filed the complaint with your organization I am absolutely pleased with the speed in which you contacted me and Ray's....and I'm very thankful for the Revdex.com at the results
Regards,
*** ***