Ray's Tree & Lawn LLC

As you can tell from the customers notes that attempts where made to rectify there dissatisfaction.We did return to remove more dead wood after it was evident that some branches did not leaf out in the spring.Also on there estimate it clearly states that the tree injection and the fungicide spray where cone to help suppress the conditions in the trees and where not complete control as is will all treatments for landscapes.There is also a healing time that is needed for injections trees take some time and if the health of the tree is not optimal as these where under stress it will take longer

Complaint: [redacted] I am rejecting this response because: We were led, by the salesman, [redacted] to believe that MOST of the galls would fall off AND this would extend the life of the tree. The tree is still very full of the galls, and the life of the tree has not been extended enough to warrant paying $405. The statements made by [redacted] were misleading and the treatment is a money making scam because I'd said we wanted to save the tree, if possible. This injection does Not extend the life of the tree, only lessens or "suppresses" the number of galls. Since this complaint was filed, we've found out that the injection doesn't even protect it from further galls growing "because it is caused by an outside source." We were told the treatment would last two years, as shown on the bid, but were led to believe that the residual effects of the injection would last much longer. We were taken advantage of because we have concern for the old oak tree and wanted to extend the tree's life. We should receive a full refund for the bogus, money-making scam that this is, taking advantage of people who want to save their trees. This is a shameful way to do business. Also, the fact that it took almost FIVE MONTHS to finish the work, with MULTIPLE phone calls requesting the work be completed is also an atrocious level of business. Sincerely, [redacted]

We are receipt of the complaintWe had contracts signed by the customer on both locationsWe completed the work according to the contractWe sent crews back on both jobs and did more work than was on the contract to make MrshappyAll crews involved on both of these jobs are employees that have
been with us for years and completely understood the scope of workRay's Tree Service has been in business for over years and are not in the habit of disregarding the work or the customerWe have completed the contracts as described and signed off on by the customerWe sent several employees by these locations that are knowledgeable and one of them was a certified arborist. We feel that the contracts were satisfied

Our sales representative reached out to Ms*** and we have come up with a resolutionWe have offered her the same service to be done this year at no charge

Complaint: ***
I am rejecting this response because:
We were led, by the salesman, *** *** to believe that MOST of the galls would fall off AND this would extend the life of the tree. The tree is still very full of the galls, and the life of the tree has not been extended enough to warrant paying $405. The statements made by *** were misleading and the treatment is a money making scam because I'd said we wanted to save the tree, if possible. This injection does Not extend the life of the tree, only lessens or "suppresses" the number of galls. Since this complaint was filed, we've found out that the injection doesn't even protect it from further galls growing "because it is caused by an outside source." We were told the treatment would last two years, as shown on the bid, but were led to believe that the residual effects of the injection would last much longer. We were taken advantage of because we have concern for the old oak tree and wanted to extend the tree's lifeWe should receive a full refund for the bogus, money-making scam that this is, taking advantage of people who want to save their trees. This is a shameful way to do businessAlso, the fact that it took almost FIVE MONTHS to finish the work, with MULTIPLE phone calls requesting the work be completed is also an atrocious level of business
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/05/08) */
Contact Name and Title: *** *** Arborist
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@raystreeservice.com
Mrs*** had called our office after we had completed work that she had requestedShe stated that we had not removed
a mulberry located along her right fenceline in her backyardI talked with our chemical co-ordinator who said that he personally treated the cut stump with an herbicde to kill the root systemI talked with Mrs*** and she was sure that we had missed the treeI set up an appointment to go out and meet with her to check the jobUnfortunately I missed the first appointment and had the date wrong on the second appointment (I thought the date was for 5-7-when it was for the prior day)
I called Mrs*** on the afternoon of 5-7-and told her that I would be there that afternoon (approximately hour after the call)
Upon examining the jobsite the mulberry in question had been removed, but Mrs*** was concerned about other plants in her fencerow that we had not talked aboutI removed the plants that she was concerned about and treated them with an herbicide to kill the root system (at no additional charge)At this time Mrs*** requested pricing on additional work in her backyardMrs*** gave no indication at that time that she was filing a complaint and she wrote a check to pay for the services before I left that afternoonI was suprised this morning that she had filed a complaintI did miss meeting with her but the work was completed as she had requested according to her origional request and I addressed her concerns about the additional plants in the fenceline

As you can tell from the customers notes that attempts where made to rectify there dissatisfaction.We did return to remove more dead wood after it was evident that some branches did not leaf out in the spring.Also on there estimate it clearly states that the tree injection and the fungicide spray
where cone to help suppress the conditions in the trees and where not complete control as is will all treatments for landscapes.There is also a healing time that is needed for injections trees take some time and if the health of the tree is not optimal as these where under stress it will take longer

Complaint: ***
I am rejecting this response because:The oak tree has nearly as many galls as before we paid $405. We understood that it wouldn't be completely bare of them, but the number remaining on the tree is ridiculous for the amount of money we spent to have this tree "saved." This treatment is a scam. We've been informed that the tree will continue to generate galls until the tree finally dies. The other issues were taken care of after WAY too many phone calls trying to get the work finished, rather than in a professional and timely manner. We started the entire work order on MARCH 9, 2017, and it was not "completed" until AUGUST 1, 2017. This was only after repeated calls, showing horrible customer service, as the calls were transferred to several different people who supposedly knew nothing about the issues nor the previous phone calls. When we asked about a discount to compensate us for the inconveniences and horrid customer service, it was ignored, just like most of the phone calls I had made over the summer trying to get the work finished We are not asking for a refund for the work that was FINALLY completed, but feel justified in expecting a refund of $for the oak gall "treatment" since the oak galls have not lessened to the degree we were assured they would. We should not have to pay for this bogus treatment
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/12/22) */
Contact Name and Title: *** *** ISA CertAr
Contact Phone: XXXXXXXXXX
Contact Email: ***@raystreeservice.com
On June 3, we received a call from *** *** who requested an estimate to repair the broken branches in the pear
tree, next to the streetI met with Mrs*** on June 8, to look at the treeThe broken branches had already been hauled awayThe only remaining damage was the jagged stubs in the tree where the two branches were broken off and ripped the barkI gave Mrs*** a bid to repair the broken branch stubs
On August 14, Mrs*** signed off on the bid and authorized ***'s Tree and Lawn to do the work for the quoted price of $On September 2, a crew of men went to the home of Mrs*** and performed the work that was listed on the bid
After the work was completed, I received a message from Mrs*** asking me to contact herI called Mrs***She said that she was not happy with the work the men had doneI told Mrs*** that I would come by and inspect the workWe arranged a time to meet and I met with Mrs*** at the designated timeI inspected the work that the men had done and told her that the men had done the best that they could with the jagged stub and the ripped barkShe said that she expected the area where the branches were broken and had ripped the bark to be smooth and flushI explained to her that there are correct and incorrect ways to remove branchesI explained to her that what she was wanting to do is called "Flush cutting" and would do more harm to the tree (per ANSI Apruning standards)After several attempts to explain this to Mrs*** and answering her questions, I thought she had an understanding of why the branches were pruned the way they were and how it was better for the treeThat was until Mrs*** called the office manager, some time later, and complained about how the tree was trimmed
Based on Mrs***'s questions and remarks it's clear that she has a very limited knowledge of tree physiology and proper pruning techniquesI am a ISA Certified Arborist with years of experience
*** R***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the
promised resolution ito be satisfactory with the strong stipulation that if the business does not perform the spraying of the tree as promised and appropriately, and fails to take maesures not to push existing gum balls into the lawn by laying plywood and running truck on lawn, I will file another complaintI trust however their action this season will resolve my complaintI have removed most of the gum balls fromthe lawn but they cntinue to fallThat work represents at least hours of my time thus far
Sincerely,
*** *** ***

the treatment for the Oak gall was clearly stated on the estimate to help suppress.it also did not state they would be gone, a gall becomes part of the tree when it is formed and over time they may fall off if the tree cuts them off from its system but they will not just go away quickly.It is true that new ones may form since it is caused by an out side source.The service was performed as suggested