RayCar International Reviews (%countItem)
RayCar International Rating
Address: 1025 Amber Rd, Orlando, Florida, United States, 32807-3400
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I purchased a car from Raycar which comes with a 2 yr agreement that they will diagnose your car with issues for free which they did not honor.
I purchased an 02 Ford Explorer from them on 08/3/19. Immediately I noticed there was an issue with the transmission. I called them about a week later and had an appointment set up. In the mean time I left a 1 star google review. When I came in for my appointment today, I was immediately confronted about the 1 star review that I left with no context. The owner then refused to honor his agreement and look at my car unless I changed my review.
I would them to diagnose and repair my car at the rate agreed upon for 2 years after purchase. I have the document with the Stores stamp of validation. This document does not state that it is void if a bad review is received.
Here at Raycar we offer our buyers a 2 year or 24k mile "Auto Repair and Maintenance Discount Program commitment" at no cost to the client. All cars are sold "As-Is" (see attached Purchase order and Federal Buyers Guide). The Discount program is an offering to our customers to assist them with lower cost in labor and parts. An alternative choice but without obligation from both parties.
If Mr. Cayton would like to set up an appointment with our mechanic Angel to have his vehicle diagnosed all he needs to do is contact Angel (my brother) at his direct line: 407-*** to set up an appointment. Brother Angel just got back from vacation.
As far as the derogatory google review Mr. Cayton posted days before us knowing he had car trouble of any kind, he told us that he will not remove this review until he sees how our mechanic performs. Our family took this as a form of him bribing us and did tell him that it was not a nice thing to do when your asking us for help. In addition we told him that it was unfair to rate or submit a complaint before a diagnostic or work is performed. Also, we nicely asked him to not use the "F" word in our christian home as we call our family work place, especially in front of other patronages.
I spoke with brother Angel (our mechanic) to expect his call and to try to fit Mr. Cayton in so we can diagnose his car at no charge. Blessings, Mr. Meyerson and family.
(The consumer indicated he/she DID NOT accept the response from the business.)
I no longer wish to have this business look at my car. After reviewing their response, it is clear that the owner is not a man of integrity. I only wish to be contacted once my license plate arrives and then to never have contact with this business again. I was immediately confronted about a review upon entering your business with your "patronages" present. You confronted me about this in a public place in front of your own customers. This was not "nice", nor was it professional or business-like. I do not trust this place to do honest work on my vehicle.
I'm very confused as the customer asked in his Revdex.com complaint he wants us to diagnose/make necessary repairs on his car under our 2yr/24k mile program. All our customers who purchased a vehicle from us qualify for this auto repair discounted program. We do not exclude or choose customers for business. After all, it's only good business sense for both parties.
s clients concerns. So where are we going with this? We are blinded to be able to address any concerns.
For the record; As of today, we never had the opportunity to look at his vehicle to a
How can we help Mr. Cayton's concerns if he continues to change his mind? He is welcomed to bring in his vehicle at any point and time.
All we ask is not to be judged prior to provide service. Respectfully, Mr. Meyerson and family.
I put a deposit of $100 down on this car. AFter I started the vehicle fumes rose into the cab. I asked for deposit back and they hung up phone.
I really liked the way this vehicle looked so after asking many questions and being told that it was running well I put down a $100 deposit on the vehicle. I paid for a cab ride there on the weekend fully expecting to purchase the car and drive home. After starting the car, fumes poured into the cabin from the engine and the air conditioner was blasting out air in the wrong place based on the position of the knob. AFter confronting him, he admitted that he had swapped the air conditioning parts with another car to try to sell that one but the person didn't buy it. He said he could put it back and and I agreed to come the next day and purchase it, however it felt like he had already be so dishonest with me about it that I changed my mind and called them to ask for my deposit back. They just laughed at me and hung up the phone. I had paid for a lyft ride there and back, wasted several hours, and he has my deposit of $100 dollars which I would like returned to me at once.
Return my $100 deposit as you lied and swapped out parts from the car I wanted to purchase.
First of all the prospect *** visited our dealer checked out the 2002 Trailblazer and agreed to purchase the 2002 Trailblazer. *** agreed to pay for it in full on April 13, 2019. After *** inspected the 2002 Trailblazer The only request he asked us for, if we would consider replacing the driver side rear view mirror and if we would replace the aftermarket rear-view mirror to a factory original rear-view mirror. I agreed to his request, however, it was clear (according to the $100 deposit receipt) that he would pay the balance in full by no later than 04/13/19 which was $2,842.00.
For the record, the delivery day *** never showed up neither answered our calls as we were excited to make the sale since we also spend the money on making the changes he requested.
As *** request we took this 2002 Trailblazer off the market and turned down 2 other sales opportunities.
So what really went wrong? We did exactly what *** requested. Now almost a month later we hear from him through Revdex.com and 2 days ago a disturbing google review.
Know matter what here at Raycar International, Inc. any prospect who leaves a deposit based on an agreement has the option to use their deposit towards any vehicle at Raycar International, Inc. Either for them or a family member regardless of the amount. It's good for 6 months.
(The consumer indicated he/she DID NOT accept the response from the business.)
Why should I trust someone who was willing to replace parts on the vehicle I was trying to buy with parts from other cars so they can sell that car? Doing this put my life in danger as fumes were pouring into the car from the engine bay. The other items that I asked about were suspicious, like the fact that there was a 5 dollar rear view mirror and broken drivers side mirror. The vehicle had been made into a death trap and I just didn't trust this company to make it right so the next day I asked for my money back due to the swapped out parts. He laughed and hung up the phone. I called back, he did the same thing. This is there customer service. I was right to walk away from this 'deal'. They should refund my deposit as they did not reveal that they had swapped out parts when I paid the deposit in the first place. I would never buy anything from these people. If he doesn't return my deposit then he is a crook. As for waiting for 3 weeks to post my frustration with them, I don't think that is very long. He is a very smooth talker and you should steer clear of his business. The other negative reviews were correct.
(The consumer indicated he/she DID NOT accept the response from the business.)
This proposal is ridiculous! I would never buy anything from you after what you did. As for the times you are talking about, you are either lying or just not in touch with reality. I paid $100 for a deposit on a car which you knew had been tampered with, because you did it! When I found out, you offered to replace the tampered air conditioner part with the original and I talked with you about purchasing it the next day. The next day after sleeping on it and realizing that I can't trust you and that you basically lied to me and put my life in jeopardy by tinkering and swapping parts out on the vehicle I had put the deposit on, I told your man bill that I had changed my mind and wanted my deposit back. He laughed and hung up. I called back and it happened again. I can submit the phone records for this and unlike yours, mine are real. I know you paid 0 to make the adjustments to the vehicle as you just swapped the parts back onto the car from the other cars you shared them with in the first place. So, now you have lied to me, and lied about expenses, lied about selling the car as it was still listed 3 weeks later, lied about phone calls, lied about laughing on the phone and hanging up on me, lied about when I contacted you ...what you say 5 days later, also a lie (yes I have phone records too). Everything you are saying in this complaint is a lie. Why don't you just admit you should have not swapped out parts of a car to try to sell another car and give me my deposit back? At the least you should have mentioned that you did this when I made the deposit, but you didn't and only fessed up when I demonstrated that the air was not coming out of the correct places and the cabin was filled with fumes from the engine. I can't ever trust someone who would do that, I hope you get that. With your eagerness to make a sale, you put my life in danger. I would like you to pay me back the $100 you took from me under false pretenses. That is the only thing that I will settle for.
Raycar prides itself over our 30 years in business with above average ratings only earned by customer satisfaction. I have attached 3 copies of our sale agreement verbiage in place for over 9 years.
Raycar has done absolutely nothing wrong. Mr *** you have gone way beyond to intimidate us and your use of dirty language on the google review is un acceptable and has been submitted to legal. We will not and cannot deviate from corporate policy. You clearly understood your position when you entered into agreement with our company.
You are changing the rules not Raycar. We still will honor the store credit for you or a family member. Please understand if we did wrong, we would have mailed you a check the next day and pay for our mistake. However, it goes both ways.
I purchased a car at RayCar International, which was sold to me without title knowingly. Then changed the car for a lemon car.
I purchased a vehicle on May 5th 2017 from Raycar International. 2007 Mazda 6i for a total of $3,288. I owed the vehicle for 3 months all with temporary tags due to the dealer not locating the title. I asked for my money back he refused but to trade the car in which he only had a small selection of vehicles and ended up with a 2003 Nissan Altima 3.5 v6. The vehicle on the 1st day overheated. The dealer did not want to take responsibility so I ended up spending $150 to repair it. 3 days later starter goes out. 2 weeks later alternator replaced twice. The dealer then stated it's not his fault and that the reason he could not give me back the other car is because the owner died and could not get the title. He stated he knew about it and could not do anything about it. I've lost 2 jobs because of the vehicle not being functional and currently homeless.
I would like a refund back as i stated from day one.
12/29/2017
RE: Revdex.com CASE ***-***, ***
2003 Nissan Altima 3.5SE
Date of Purchase of 1st car 2007 Mazda: May 5, 2017
Date of Purchase of 2nd car 2003 Nissan Altima 3.5 Special Edition: August 26, 2017.
The vehicle purchase price on Mazda 6 was $2,750.00 plus applicable tax tag and titling fees. Indeed there was a delay on title because when presented to DMV they caught a signature was missing on title. Since we purchase all our cars from Manheim auction, we had to send back to them for correction. In doing so it took some time because Manheim had to send out of state to get the signature that was missing. In the meantime we shared this information with Mr. and showed him the emails from Manheim Auction title department with current updates. Manheim informed us it might take longer since person who needed to sign in the interim passed away as we informed Mr..
During the course of this we made a friendship with Mr. and during our business transactions I learned he was in the construction business. I hired him to do some plumbing work and drywall work and he agreed to do. He was coming over on a Saturday but no show.
1st week of August Mr. did ask Jose and I what happens if we never get title since person passed away). A valid question.
So Jose and I gave him 3 choices; 1- Wait for title a little longer since they were obtaining a Power of Attorney. Choice 2- Get his money back or choice 3- Buy another car with his REFUND monies. To us it was not a big deal because Manheim Auction also refunds us our money. Win Win.
2 weeks later August 26, 2017 he stopped by-no particular reason and saw the Nissan Altima 3.5 Special Edition on the lot. He approached Jose and asked him if he can test drive it. No problem. The price on the window was $3,275.00. He literally fell in love with car and ask if we can do something with his Mazda deal for the same price. Due to the circumstances and inconveniences we lowered the price $525.00 to make him happy.
The choice was his to make. We all were actually like friends in personal ways too.
Let the record show the FACTS regarding the 3 repairs noted on Mr. complaint: This is the order of repair events as we made all 3 repairs. We have receipts we paid for all repairs parts and labor with exception of $40.00 from Mr. pocket. We have three witnesses, 1-John G, certified mechanic who performed work and paid by dealer, 2-Jose T, Assistant who interacted 75% with Mr. and me.
1- 1st problem; Starter intermittent problem. Raycar replaced starter at no charge to customer.
2- 2-2nd problem; Radiator went bad. Raycar replaced with new radiator purchased on our account from Radiator Depot and installed with new antifreeze at no charge to customer
3- 3rd problem; Alternator was getting weak later on. We asked Mr. to pay for 1/2 the part $60.00 and Raycar will pay the rest including labor. He agreed.
Since we have a good friendly relationship, the only day he was available to pick up his car after we replaced alternator was Sunday which we were closed. Jose agreed to open the Dealer on Sunday just for him. Mr. came with his grandmother and both were very happy for all what we did.
Mr. owed us the $60.00 which he only had $40.00 and told Jose he will bring back the $20.00. Let the truth be told, we never heard back from him until this complaint. The only money out of his pocket for all of these repairs as noted in his letter was $40.00.
In regards to our position concerning Wilfredo *** statements; Raycar International, Inc. has done absolutely nothing wrong plus we went out of our way and has conformed to Federal and State laws in proper disclosures verbally and in writing (see attached documentation).
If you have any further questions, please feel free to contact me.
Sincerely,
Nelson M, President
Office: 407-350-7452
Fax: 800-738-2201
Email: [email protected]
Attachments
We were told this vehicle was "perfect" and had "No issues". That was a complete fabrication!
RayCar advertises all of their cars go through a "5 Star Safety Inspection". In October of 2017 my husband and I took a 2 hour *** Bus ride to Orlando, FL to see their selection of cars in person. After deciding against our first choice from the lot a PT Cruiser due to it's mechanical issues, we decided to go with a 2002 Honda Odyssey Minivan they had on the lot. We were assured there were no problems whatsoever with this vehicle. I'm so sad to say, that was not true, not even a little bit.
We spent our entire savings on a vehicle that turned out to have a multitude of problems. First the front bumper fell completely off in the middle of traffic on the interstate. We ran it over, along with 5 other cars. We had to find a safe place to pull over (our 4 year old daughter was in the backseat) so my husband could get out of the van and run back to pick up the bumper out of the middle of the road.
After that, we made the decision to take it to a honda dealer to get a full diagnostic run on it. (We were told at RayCar INC. the car had no issues whatsoever and everything was in working order on the van). Come to find out. It needs:
Drive Belts
An Oil Pan Gasket
Sway Bar Links
Right Front CV Axle
Power Steering Return Hose
Transmission & Power Steering Flush
And that's not all, the radiator is Busted. The thermostat sticks... And the van overheats. Any oil put in the van runs straight out at the bottom on the ground. Here it is, not even 2 months later (12-5-2017) and my family doesn't have a working vehicle. We are out of all of our money we had saved & back on the bus & walking.
I am so hurt that we've had to endure this. When that van cut off in the middle of traffic after overheating all I could do was cry, as we pushed our van out of the road with our daughter in the back seat. Since we've had it, we've had to have it towed twice. I prayed and prayed that this would be a good thing buying this van but it turned out to be a big mistake.
First Hurricane Irma destroyed part of our home, now this.
My heart is broken!
Were going to be out of TONS of money to fix this vehicle. The diplomatic thing to do would be to offer some money back to cut some of the burden of cost on my family for this lemon!
12/22/2017
RE: Revdex.com CASE ***-***
2002 Honda Odyssey
This complaint comes as a big surprise to us because customers were very happy with their purchase on 10/6/2017. In addition when they came back to our dealer with their Honda Odyssey 30 plus days later in November 2017 to pick up their tag decal renewal, the couple continued to express their happiness with their Honda, other than the front driver side of corner bumper plastic cover was loose.
Jose one of our workers made the repair this same day and they left back home happy and I even remember them saying they would refer customers to us.
As I said this comes as a surprise because we at RAYCAR never spoke to them again after they stopped in to pick up their tag renewal decal and we fixed the bumper at "no charge". I assure you if we know they had any mechanical concerns we would have immediately addressed it. The question is; how do you take care of something if no one tells you about it?
We pride our family business in customer satisfaction being #1 priority. We are one of the few Used Car Dealers that offer at no charge a 2yr/24k mile Auto Repair and Maintenance Discount Program exclusive to our customers. So the BIG question is why did they not inform us and bring their Honda to us??? Makes no sense when you have this program to protect your investment?
We would be more than happy to assist them at anytime even after this complaint. All they have to do is call us and make an appointment.
In regards to our position concerning *** statements; Raycar International, Inc. has done absolutely nothing wrong and has conformed to Federal and State laws in proper disclosures verbally and in writing (see attached documentation) 1. Purchase contract part 1 and part 2 (monies owed), 3 Federal Buyers Guide and a copy of Official form 3090A Notice of chapter 7 Bankruptcy case in regards the 2002 Honda Odyssey filed 10/31/2017 mailed to Raycar International, Inc.
If you have any further questions, please feel free to contact me. Happy Holidays!
Sincerely,
Nelson M, President
Office: 407-350-7452
Fax: 800-738-2201
Email: [email protected]
Attachments
(The consumer indicated he/she DID NOT accept the response from the business.)
This is NOT 100 percent true. Yes, we were happy before, but AFTER WE left the second time. The car started acting up. My husband and myself called NOT ONCE, NOT TWICE, BUT 3 DIFFERENT TIMES. RayCar doesn't answer the phone. And you don't call back. The owners son answers his phone and he always has to call back, but he doesn't. We do NOT have the money to pay for a car to be towed over 100 miles to the dealer to be fixed. That is not practical at all. If you guys had told us from the start the vehicle had mechanical issues, we would have went elsewhere, or chose a different vehicle.
More documents available.
(The consumer indicated he/she DID NOT accept the response from the business.)
First, nothing was "planned" in regards to including this vehicle in my bankruptcy to get out of anything if that is what you're insinuating. It is an asset and HAD to be listed. Since we're checking paper trails. How about we check to see where this vehicle was completely paid in full. Is that included in your paperwork trail? I have the paperwork that you signed stating paid in full, if you would like a copy. So please dont use my bankruptcy as a means to try and attack my character.
This complaint was filed because no person should be broke down so soon after purchasing a vehicle. It seems these cars are "fixed" just enough to, get them off the lot so people will have to come back later to get your "shop" to repair them at "reduced rates".
Be honest with your customers, let us know your cars are not that great instead of telling us you do all of these "inspections" and claiming there's "nothing" wrong and maybe maybe your business wouldn't have all of those negative reviews online. After seeing what people are saying across a number of websites, including ***. We're not the only ones who have these same problems.
Purchasing a car is a big step for a lot of people. If we can't trust your word, then who can we trust? I'm not here to attack you. I'm just asking for some transparency here. Who wants to buy a vehicle and have to have it fixed right after. If someone did this to you i'm sure you'd be upset too.
12/29/2017
RE: Revdex.com CASE ***-***-2nd response
2002 Honda Odyssey
After reading the customer's 2nd complaint, I met with Jose who I assume they believe is my son and I spoke with our mechanic John. Under no circumstances Raycar International, Inc. has denied the Barnes any kind of assistance. Jose did speak with them and told them to bring the vehicle over and we will evaluate concerns at no charge as we offer all our customers. In addition they had zero conversations with John our mechanic. That's why we have our own repair shop, to offer a higher level of customer satisfaction. These are used vehicles and no vehicle is "perfect". We reduced the price to help your financial situation to $2,045.00 plus applicable tax, tag and title fee. You only paid us $1,875.00 owing us $669.76 interest free (see attached contract and agreement). After the purchase and our trust to you we received a Bankruptcy Notice case #*** in your name which you included Raycar International, Inc. in Chapter 7 to wipe out your debt. Sadly but true (see attached letter to Raycar from court). Based on the date of filing chapter 7, you clearly had this planned. Order of events: Purchase date October 6, 2017. Bankruptcy legally filed on 10/30/2017 and our agreement you signed was due and payable 11/9/2017 (date we allowed you to choose). The only way the court to know you owed us money is because you planned this to work out this way. So please be careful with claiming who is telling the truth. The attached paper trail speaks the facts.
As in your statement (you cannot afford to bring car to us). You visited our store three (3) times. 1st visit to pick out the car, 2nd visit to take delivery and 3rd visit to pick up tag decal. So no one here understands why if you really had issues why did you not simply come back to us? Phone calls are not the solution to the problem. Our Auto Repair center is open from 9am to 5pm Monday through Saturday. We are open to the public as well.
I wish there was another method. But how can we help you without having the opportunity to diagnose your vehicle? We have not seen your vehicle since the day (3rd visit to pick up tag decal). It's not fair to make claims (unknown to us and not verified by us) after you have owned and driven the vehicle for months and suddenly we receive a Revdex.com complaint after your Bankruptcy chapter 7 claim.
I'm stating facts supported by paperwork trail. I'm always about an amicable resolution; however, this has been complicated by your actions of never bringing this vehicle to our Dealer repair shop that is open 6 days a week plus you never contacted John.
At the end, regardless of all this we still welcome you to bring the vehicle to our shop during business hours to help you out. But we did nothing wrong. If we did I will take responsibility with no questions asked. But one has to be fair with the other too.
If you have any further questions, please feel free to contact me. Happy Holidays!
Sincerely,
Nelson M, President
Office: 407-350-7452
Fax: 800-738-2201
Email: [email protected]
Attachments