Rayil

Dear [redacted] - helvetica, sans-serif;">I am responding to the above-referenced complaint, filed by [redacted] ***Please be informed that there was an inadvertent delay in processing her order - we have contacted her and offered her the option of a full refund, or a generous 50% discount [redacted] opted for the discount, and her merchandise has been shipped and delivered Shipping history and delivery confirmation is attached Please contact me should you have any further questions Cheers, [redacted] Staff Assistant

Dear [redacted] - 
 
helvetica, sans-serif;">I am responding to the above-referenced complaint, filed by [redacted]. Please be informed that there was an inadvertent delay in processing her order - we have contacted her and offered her the option of a full refund, or a generous 50% discount. [redacted] opted for the discount, and her merchandise has been shipped and delivered.  Shipping history and delivery confirmation is attached.
 
Please contact me should you have any further questions.
 
Cheers, 
[redacted]
Staff Assistant

Review: I purchased several items from Rayil Kids website on 4/19. My credit card was deducted however I never received the merchandise. I have made numerous calls, with voice mail and e-mails to the business. No response.I would like my money refunded to me as I never received merchandise ordered. It is now 4 weeks with no response.Desired Settlement: Please refund my money in the same manner you charged me, or by certified check.

Business

Response:

Dear [redacted] -