Raymond Chevrolet is committed to customer Service We would like to extend the following options to Mr [redacted] to resolve his concerns Option one would be a full refund as requested in the amount of $with no further consideration requested Any active warranty on GM parts installed by a GM dealer would be honored at any GM dealer nationwide while under warranty Option two would be $in trade assistance provided by Raymond Chevrolet toward the purchase of a vehicle purchased at Raymond Chevrolet We have agreed to the requested $refund if chosen Sincerely, Your Raymond Chevrolet Team
Complaint: [redacted] I am rejecting this response because: RAYMOND CHEVROLET IS NOT COMMITTED TO CUSTOMER SERVICERaymond Chevrolet’s response to refund under their “Option One” or “Option Two” plan for the Unauthorized Removal of my property, my functioning Reductant Pump with Heater #is outrageous.The refund offer is REJECTED because of the extensive harm that has been done due to Raymond Chevrolet’s shucking, jiving, shiver me timbers, lying about the following:BUSINESS TRANSACTIONS (ILCS 306/) Automotive Repair Act (An Act in Illinois) (ILCS 306/80) SecUnlawful acts or practicesEach of the following acts or practices is unlawful when committed by a motor vehicle repair facility: (6) Charging a consumer for unnecessary repairsForpurposes of this paragraph, “unnecessary repairs” means those repairs for which there is no reasonable basis for performing the service.-And- (7) Misrepresenting the terms of a warranty, guarantee, or service agreement.-And- (9) Failing to honor a warranty, guarantee, or service agreement to which the motor vehicle repair facility is a party.-And- (10) Charging or receiving payment for repairs not authorized by the consumer under Section 15, 20, 25, 30, 35, 40, 45, 50, 55, or (ILCS 306/85) SecViolationsWhenever an automotive repair facility is knowingly engaged in or has knowingly engaged in a persistent practice or pattern of conduct at a single location that violates this Act, that knowing, persistent practice or pattern of conduct shall be deemed an unlawful act or practice under the Consumer Fraud and Deceptive Business Practices ActIn the case of such a knowing, persistent practice or pattern of conduct, all remedies, penalties, and authority available to the Attorney General and the several State’s Attorneys under the Consumer Fraud and Deceptive Business Practices Act for the enforcement of that Act shall be available for the enforcement of this Act.Any serial or repeated violators of BUSINESS TRANSACTIONS (ILCS 306/) Automotive Repair Act (An Act in Illinois) shall be Exposed in the Market Place and then, Judged in the Market Place see you there Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/30) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @raymondchevrolet.com On 4-2-Raymond Chevrolet received a complaint from Mr [redacted] regarding his $ dollar depositAfter looking his situation his check was put through a check guarantee company and automatically depositedSince then Raymond Chevrolet refunded his $ dollar deposit so he could place it on a credit card as he had requestedWe strive for world class customer service and apologize for any mix up with his check deposit dateMr [redacted] is happy with the quick response for handling his check problem, and we look forward to helping him with all of his automotive needs in the future Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Salesperson [redacted] provided outstanding customer care by resolving my issue quickly and pain freeMy only regret is that I didn't give her more time to provide help before filing a complaintI will definitely recommend her to friends and family and go back to her for any future car needs I have
Raymond Chevrolet is committed to customer Service We would like to extend the following options to Mr [redacted] to resolve his concerns Option one would be a full refund as requested in the amount of $with no further consideration requested Any active warranty on GM parts installed by a GM dealer would be honored at any GM dealer nationwide while under warranty Option two would be $in trade assistance provided by Raymond Chevrolet toward the purchase of a vehicle purchased at Raymond Chevrolet We have agreed to the requested $refund if chosen Sincerely, Your Raymond Chevrolet Team
The customer ( [redacted] *** has been refunded in full on 11/21/
Complaint: [redacted] I am rejecting this response because: RAYMOND CHEVROLET IS NOT COMMITTED TO CUSTOMER SERVICERaymond Chevrolet’s response to refund under their “Option One” or “Option Two” plan for the Unauthorized Removal of my property, my functioning Reductant Pump with Heater #is outrageous.The refund offer is REJECTED because of the extensive harm that has been done due to Raymond Chevrolet’s shucking, jiving, shiver me timbers, lying about the following:BUSINESS TRANSACTIONS (ILCS 306/) Automotive Repair Act (An Act in Illinois) (ILCS 306/80) SecUnlawful acts or practicesEach of the following acts or practices is unlawful when committed by a motor vehicle repair facility: (6) Charging a consumer for unnecessary repairsForpurposes of this paragraph, “unnecessary repairs” means those repairs for which there is no reasonable basis for performing the service.-And- (7) Misrepresenting the terms of a warranty, guarantee, or service agreement.-And- (9) Failing to honor a warranty, guarantee, or service agreement to which the motor vehicle repair facility is a party.-And- (10) Charging or receiving payment for repairs not authorized by the consumer under Section 15, 20, 25, 30, 35, 40, 45, 50, 55, or (ILCS 306/85) SecViolationsWhenever an automotive repair facility is knowingly engaged in or has knowingly engaged in a persistent practice or pattern of conduct at a single location that violates this Act, that knowing, persistent practice or pattern of conduct shall be deemed an unlawful act or practice under the Consumer Fraud and Deceptive Business Practices ActIn the case of such a knowing, persistent practice or pattern of conduct, all remedies, penalties, and authority available to the Attorney General and the several State’s Attorneys under the Consumer Fraud and Deceptive Business Practices Act for the enforcement of that Act shall be available for the enforcement of this Act.Any serial or repeated violators of BUSINESS TRANSACTIONS (ILCS 306/) Automotive Repair Act (An Act in Illinois) shall be Exposed in the Market Place and then, Judged in the Market Place see you there Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/30) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @raymondchevrolet.com On 4-2-Raymond Chevrolet received a complaint from Mr [redacted] regarding his $ dollar depositAfter looking his situation his check was put through a check guarantee company and automatically depositedSince then Raymond Chevrolet refunded his $ dollar deposit so he could place it on a credit card as he had requestedWe strive for world class customer service and apologize for any mix up with his check deposit dateMr [redacted] is happy with the quick response for handling his check problem, and we look forward to helping him with all of his automotive needs in the future Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Salesperson [redacted] provided outstanding customer care by resolving my issue quickly and pain freeMy only regret is that I didn't give her more time to provide help before filing a complaintI will definitely recommend her to friends and family and go back to her for any future car needs I have