From: Shane [redacted] [mailto:[email protected]] Sent: Monday, November 16, 2015 2:07 PM To: drteam Subject: Complaint #[redacted], Complaint Handler for Revdex.com To Revdex.com Team, Thank you for your assistance in helping us resolve any complaints that come our way. We work in difficult...
field and we just do not always achieve the desired outcome our clients or their families are looking for. It is not an exact science, and while we use all the resources at our disposal there are sometimes unhappy patrons. We have an excellent track record with our clients and in the community and are really hurt when we get a complaint filed against us. Without going into the details of the complaint I have decided to refund the monies Ms. [redacted] is asking for . The check will go out in the morning. I hope her son gets well and hope that he got something good from our program. With respect to Revdex.com, I am embarrassed that we were unresponsive to the initial complaint. Since 2012 I have been an absentee owner but have recently joined the company full time as it's CEO. It is my privilege to hold such a high post in this company and this most important field of work. It is also my responsibility to be responsive as an organization to any complaints or inquiries regarding Into [redacted]. I would respectively ask that I be the person who is the designated complaint handler for our company. I have listed my contact information for your records. We greatly appreciate our affiliation with Revdex.com and truly believe it is a worthwhile organization. If you need additional information regarding the complaint or supporting document (copy of check) please let me know as I am happy to do so. Have a great day! -- Respectfully, Shane [redacted] CEO Into Action Recovery Centers, Inc. 17337 El Camino Real Houston, TX 77058 O: (832) 224-4783 C: (713) 560-1223 www.intoactionrecovery.com
From: Shane [redacted] [mailto:[email protected]] Sent: Monday, November 16, 2015 2:07 PM To: drteam Subject: Complaint #[redacted], Complaint Handler for Revdex.com To Revdex.com Team, Thank you for your assistance in helping us resolve any complaints that come our way. We work in difficult...
field and we just do not always achieve the desired outcome our clients or their families are looking for. It is not an exact science, and while we use all the resources at our disposal there are sometimes unhappy patrons. We have an excellent track record with our clients and in the community and are really hurt when we get a complaint filed against us. Without going into the details of the complaint I have decided to refund the monies Ms. [redacted] is asking for . The check will go out in the morning. I hope her son gets well and hope that he got something good from our program. With respect to Revdex.com, I am embarrassed that we were unresponsive to the initial complaint. Since 2012 I have been an absentee owner but have recently joined the company full time as it's CEO. It is my privilege to hold such a high post in this company and this most important field of work. It is also my responsibility to be responsive as an organization to any complaints or inquiries regarding Into [redacted]. I would respectively ask that I be the person who is the designated complaint handler for our company. I have listed my contact information for your records. We greatly appreciate our affiliation with Revdex.com and truly believe it is a worthwhile organization. If you need additional information regarding the complaint or supporting document (copy of check) please let me know as I am happy to do so. Have a great day! -- Respectfully, Shane [redacted] CEO Into Action Recovery Centers, Inc. 17337 El Camino Real Houston, TX 77058 O: (832) 224-4783 C: (713) 560-1223 www.intoactionrecovery.com