Raymond James Financial Services, Inc.

Initial Business Response /* (1000, 6, 2016/03/11) */
The situation stated by Mr *** is true and we did admit that a mistake was made and will do whatever it takes to satisfy our client
On the date which the incident occurred, I had not had an opportunity to listen to my voicemail
until 11:A.Mas I had been on the phone and in a meeting prior to listening to Mr***'s voicemailI have since tried to contact him via phone on three separate occasions:
3/9/@ 11:A.M
3/9/@ 5:P.M
3/11/@ 9:A.M
On all three occasions, I have given my cell phone number in case I am not at my desk
At this time, I will be sending Mr*** a check for his out of pocket expenses as well as some additional monies for the inconvenience
I am happy to talk with Mr*** to apologize in person or on the phone - I truly am sorry for the error on our part and the inconvenience it caused him
Again, my cell phone is ***
*** Kadlec - G.M
Initial Consumer Rebuttal /* (2000, 9, 2016/03/17) */

Initial Business Response /* (1000, 9, 2014/02/25) */
Received e-mail from *** Kadlec at Tom Kadlec Honda (2-25-14):
"The customer is coming in to get the part fixed today
Thanks,
*** Kadlec"

Initial Business Response /* (1000, 5, 2015/06/05) */
The customer provided the dealership a payoff amount for the Acura RDX. This is common practice as we are not privy to the customer's status with their current lender.
The customer signed a conditional delivery agreement which states...

that the payoff amount is an estimated amount. If the payoff figure is underestimated, YOU agree to may the difference in cash. If overestimated, I agree to credit the difference to you.

We have attached a copy of the Conditional Delivery Agreement that the customer signed. In this instance the payoff that was provided by the customer did not satisfy the balance on the loan of the trade-in. Per the agreement, the customer would owe the balance to the dealership.

As a gesture of goodwill, the dealership has already agreed pay the $385.10 (Check copy attached).
If the customer would like more information or has questions, they may contact me at 507.281.2500
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, Tom Kadlec seems to think that I filed a complaint just for something to do. The fact is that I did not receive any information from them that they were going to take care of this repair and that the part was in until I filed the complaint with the Revdex.com. Clearly, if I had received that information from Tom Kadlec earlier, I could have finished the repair and not needed to file the complaint.

Never heard of this company, but I tried them since they were a member of the Revdex.com and have been in business a long time. I called and they had someone at my house within an hour. The repairman did a good job fixing the problem and the price was reasonable. I will use them in the future should a need arise.