Raymond Kia

On 3/12/26 stopped at Kia in Antioch to view a car I saw on line. I met the salesman Cris A. and he brought the car inside to the service area. He showed me the car and allowed me to take some pics so I could show my wife I found the perfect car for her. I too 12 pictures. There was a pile of all weather mats in the back . Cris stated” these go with it”. Told Cris I would present the info to her and get back to you. In these pictures there are 2 problems I will explain later that were not noticed on this day.
On Friday 3/13/26 I called Cris to set up appt. To view and test drive it. That was set up for 10am Sat, 3/14/26.
On Sat morning Cris called me to confirm the appt. Yes we will be there at 10am.
We arrived at 10am, Cris met us at the door. We went to his little office area and he started with his jabber jawing, ( as dealers did in the past). Chris had the car brought around we looked at it outside then went for a drive. Then back to the office. More jabber jawing and We found out that Kia’s do not have spare tires,Jack, or lug wrenches, not even a tow hook to pull it onto a flat bed tow truck. Just a jar of tire sealant and a pump. WTF!?!?! This pissed me off and nobody stated this to us until after the fact.
Long Story Short—-Aprox 2-2:30 pm finally we’re going to see finance mgr. He’s was with another customer , and my wife got railroaded int the undercoat guys office. This clown was a super fast talker , stating Kia’s are not protected from UV rays , and water based paint is not good (clown is a Conman for sure! Almost had her sold on another $995 ripoff, I told her not needed. I did research his false info, Kia’s are clear coated at factory , undercoated where needed also research the company he was pushing Zurich Paint Protection. Turns out that this place charges anywhere from $1000– $2500 for a product that only costa $50. !
Finally saw the finance guy and actually left the building at5pm. Took the Kia home and into the garage it went.
We were heading out of state on the 19th and got back on the 24th. The next day or so I was in the garage, checking things out on the Kia. I noticed the roof antenna (sharkfin) was hit from the back ( white marks on back) pushed forward and a bit to the left.. only way this could happen was a low garage door. I know for a fact that we did not do this and thought to myself, maybe this is in the pics I took at the dealer on the 12th, Sure enough there it was and also the floor mats. Car was advertised with carpeted floor mats . Funny the all weather mats are installed but the carpeted marina art missing.. My wife Paid for those and they kept them. Another point was the vehicle had a 165 point Certified Inspection Several times and probably washed several times but nobody noticed the antenna and roof damage ! This Kia has been for sale at Raymond Kia, Antioch, IL since January 2026. I believe Someone knows about all of this ,staff, porters, mgmt, and did not disclose the information .Kia at their expense should repair the roof and replace the mats they stole from the car .

Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @raymondchevrolet.com To whom it may concern, In regards to the complaint filed from [redacted] , I [redacted] contacted [redacted] on 8/4/to go over the complaint she had with Raymond Kia in reguards to the $down payment on the vehicleI corrected the issue by refunded the $back to [redacted] and keeping her payments the sameI talked to [redacted] and went over the terms and payments with her to make sure everything was fine and clarified [redacted] stated she was satisfied with the resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) They didn't keep our payments the sameThey also added on some warranty and the manager was more concerned about getting this complaint off the Revdex.comHe didn't even apologize! Me and my husband are still unsatisfied! They gave us $back but also weren't very friendly and also stated we had to have a gps installed but never was that stated the first time before they knew I filed a complaint Final Consumer Response / [redacted] (4200, 15, 2015/08/24) */ So we had traded in a vehicle and they were supposed to pay the remainder of that loan offWe have received a bill in the mail from the bank we had for the Chevy Impala and it was never paid off and is showing late for out August payment when we have had this van that we purchased from Raymond KiaI am very unsatisifed! This should not been happening Final Business Response / [redacted] (4000, 17, 2015/08/24) */ Mr [redacted] 's payoff was sent to Toyota Financial Services on August 18, It was applied to Mr [redacted] 's account on August 21, for his Chevrolet Impala which was traded in on July 30, (Friday)According to Toyota Financial Mr [redacted] 's payment was due on August 3, (Monday)Mr [redacted] traded in his vehicle to Raymond Chevrolet/Kia one business day prior to his payment being dueIt is common practice for Raymond Chevrolet/Kia to attain a day payoff with a per diem from any lien holder on a vehicle that has been traded-inThis will allow processing time for both the dealer and lien holderRaymond Chevrolet/Kia spoke to Toyota Financial on August 24, (Today) and we were told that Mr [redacted] 's account is paid in full and in good standingToyota Financial confirmed that Mr [redacted] will not and was not going to be reported as late to any credit agencies as long as payment was received by September 3rd, (Days) which it wasRaymond Chevrolet/Kia apologizes for any inconvenience and as always we are here for Mr [redacted] Thank you

We called Mr [redacted] , and we discussed the fact that he has owned the vehicle for over months and put over miles on vehicle , and we as Raymond Chevrolet Kia would like to help the customer , we agreed to fix the vehicle and Mr [redacted] agreed to pay $and we would take care of the balanceMr [redacted] said if we would do this he would be completely satisfied , he asked if he could pick up his car on Friday and we agreed he could keep the furnished loaner car until then , and pick his car up at that timeif Mr [redacted] would have any other concerns please call [redacted] Service Director Raymond Chevrolet Kia [redacted]

Initial Business Response /* (1000, 5, 2015/08/10) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@raymondchevrolet.com
To whom it may concern,
In regards to the complaint filed from [redacted], I [redacted] contacted [redacted] on...

8/4/15 to go over the complaint she had with Raymond Kia in reguards to the $400.00 down payment on the vehicle. I corrected the issue by refunded the $400.00 back to [redacted] and keeping her payments the same. I talked to [redacted] and went over the terms and payments with her to make sure everything was fine and clarified. [redacted] stated she was satisfied with the resolution.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They didn't keep our payments the same. They also added on some warranty and the manager was more concerned about getting this complaint off the Revdex.com. He didn't even apologize! Me and my husband are still unsatisfied! They gave us $400 back but also weren't very friendly and also stated we had to have a gps installed but never was that stated the first time before they knew I filed a complaint.
Final Consumer Response /* (4200, 15, 2015/08/24) */
So we had traded in a vehicle and they were supposed to pay the remainder of that loan off. We have received a bill in the mail from the bank we had for the Chevy Impala and it was never paid off and is showing late for out August payment when we have had this van that we purchased from Raymond Kia. I am very unsatisifed! This should not been happening.
Final Business Response /* (4000, 17, 2015/08/24) */
Mr. [redacted]'s payoff was sent to Toyota Financial Services on August 18, 2015. It was applied to Mr. [redacted]'s account on August 21, 2015 for his Chevrolet Impala which was traded in on July 30, 2015 (Friday). According to Toyota Financial Mr. [redacted]'s payment was due on August 3, 2015 (Monday). Mr. [redacted] traded in his vehicle to Raymond Chevrolet/Kia one business day prior to his payment being due. It is common practice for Raymond Chevrolet/Kia to attain a 20 day payoff with a per diem from any lien holder on a vehicle that has been traded-in. This will allow processing time for both the dealer and lien holder. Raymond Chevrolet/Kia spoke to Toyota Financial on August 24, 2015 (Today) and we were told that Mr. [redacted]'s account is paid in full and in good standing. Toyota Financial confirmed that Mr. [redacted] will not and was not going to be reported as late to any credit agencies as long as payment was received by September 3rd, 2015 (30 Days) which it was. Raymond Chevrolet/Kia apologizes for any inconvenience and as always we are here for Mr. [redacted]. Thank you

We called Mr. [redacted] , and we discussed the fact that he has owned the vehicle for over 2 months and put over 6000 miles on vehicle , and we as Raymond Chevrolet Kia would like to help the customer , we agreed to  fix the vehicle and Mr. [redacted] agreed to pay $1116.61 and we would take...

care of the balance. Mr. [redacted] said if we would do this he would be completely satisfied , he asked if he could pick up his car on Friday and we agreed he could keep the furnished loaner car until then , and pick his car up at that time. if Mr. [redacted] would have any other concerns please call [redacted] Service Director Raymond Chevrolet Kia [redacted]