Raymond Kia

Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @raymondchevrolet.com To whom it may concern, In regards to the complaint filed from [redacted] , I [redacted] contacted [redacted] on 8/4/to go over the complaint she had with Raymond Kia in reguards to the $down payment on the vehicleI corrected the issue by refunded the $back to [redacted] and keeping her payments the sameI talked to [redacted] and went over the terms and payments with her to make sure everything was fine and clarified [redacted] stated she was satisfied with the resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) They didn't keep our payments the sameThey also added on some warranty and the manager was more concerned about getting this complaint off the Revdex.comHe didn't even apologize! Me and my husband are still unsatisfied! They gave us $back but also weren't very friendly and also stated we had to have a gps installed but never was that stated the first time before they knew I filed a complaint Final Consumer Response / [redacted] (4200, 15, 2015/08/24) */ So we had traded in a vehicle and they were supposed to pay the remainder of that loan offWe have received a bill in the mail from the bank we had for the Chevy Impala and it was never paid off and is showing late for out August payment when we have had this van that we purchased from Raymond KiaI am very unsatisifed! This should not been happening Final Business Response / [redacted] (4000, 17, 2015/08/24) */ Mr [redacted] 's payoff was sent to Toyota Financial Services on August 18, It was applied to Mr [redacted] 's account on August 21, for his Chevrolet Impala which was traded in on July 30, (Friday)According to Toyota Financial Mr [redacted] 's payment was due on August 3, (Monday)Mr [redacted] traded in his vehicle to Raymond Chevrolet/Kia one business day prior to his payment being dueIt is common practice for Raymond Chevrolet/Kia to attain a day payoff with a per diem from any lien holder on a vehicle that has been traded-inThis will allow processing time for both the dealer and lien holderRaymond Chevrolet/Kia spoke to Toyota Financial on August 24, (Today) and we were told that Mr [redacted] 's account is paid in full and in good standingToyota Financial confirmed that Mr [redacted] will not and was not going to be reported as late to any credit agencies as long as payment was received by September 3rd, (Days) which it wasRaymond Chevrolet/Kia apologizes for any inconvenience and as always we are here for Mr [redacted] Thank you

We called Mr [redacted] , and we discussed the fact that he has owned the vehicle for over months and put over miles on vehicle , and we as Raymond Chevrolet Kia would like to help the customer , we agreed to fix the vehicle and Mr [redacted] agreed to pay $and we would take care of the balanceMr [redacted] said if we would do this he would be completely satisfied , he asked if he could pick up his car on Friday and we agreed he could keep the furnished loaner car until then , and pick his car up at that timeif Mr [redacted] would have any other concerns please call [redacted] Service Director Raymond Chevrolet Kia [redacted]

Initial Business Response /* (1000, 5, 2015/08/10) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@raymondchevrolet.com
To whom it may concern,
In regards to the complaint filed from [redacted], I [redacted] contacted [redacted] on...

8/4/15 to go over the complaint she had with Raymond Kia in reguards to the $400.00 down payment on the vehicle. I corrected the issue by refunded the $400.00 back to [redacted] and keeping her payments the same. I talked to [redacted] and went over the terms and payments with her to make sure everything was fine and clarified. [redacted] stated she was satisfied with the resolution.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They didn't keep our payments the same. They also added on some warranty and the manager was more concerned about getting this complaint off the Revdex.com. He didn't even apologize! Me and my husband are still unsatisfied! They gave us $400 back but also weren't very friendly and also stated we had to have a gps installed but never was that stated the first time before they knew I filed a complaint.
Final Consumer Response /* (4200, 15, 2015/08/24) */
So we had traded in a vehicle and they were supposed to pay the remainder of that loan off. We have received a bill in the mail from the bank we had for the Chevy Impala and it was never paid off and is showing late for out August payment when we have had this van that we purchased from Raymond Kia. I am very unsatisifed! This should not been happening.
Final Business Response /* (4000, 17, 2015/08/24) */
Mr. [redacted]'s payoff was sent to Toyota Financial Services on August 18, 2015. It was applied to Mr. [redacted]'s account on August 21, 2015 for his Chevrolet Impala which was traded in on July 30, 2015 (Friday). According to Toyota Financial Mr. [redacted]'s payment was due on August 3, 2015 (Monday). Mr. [redacted] traded in his vehicle to Raymond Chevrolet/Kia one business day prior to his payment being due. It is common practice for Raymond Chevrolet/Kia to attain a 20 day payoff with a per diem from any lien holder on a vehicle that has been traded-in. This will allow processing time for both the dealer and lien holder. Raymond Chevrolet/Kia spoke to Toyota Financial on August 24, 2015 (Today) and we were told that Mr. [redacted]'s account is paid in full and in good standing. Toyota Financial confirmed that Mr. [redacted] will not and was not going to be reported as late to any credit agencies as long as payment was received by September 3rd, 2015 (30 Days) which it was. Raymond Chevrolet/Kia apologizes for any inconvenience and as always we are here for Mr. [redacted]. Thank you

We called Mr. [redacted] , and we discussed the fact that he has owned the vehicle for over 2 months and put over 6000 miles on vehicle , and we as Raymond Chevrolet Kia would like to help the customer , we agreed to  fix the vehicle and Mr. [redacted] agreed to pay $1116.61 and we would take...

care of the balance. Mr. [redacted] said if we would do this he would be completely satisfied , he asked if he could pick up his car on Friday and we agreed he could keep the furnished loaner car until then , and pick his car up at that time. if Mr. [redacted] would have any other concerns please call [redacted] Service Director Raymond Chevrolet Kia [redacted]