Raymond's Hvac

Business Response to a Complaint Complaint ID#: [redacted] Company Name: [redacted] s HVAC Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: I am extremely sorry for the issue that occurred with the leak [redacted] first called or months after the install and said it was not working properlyWhen I arrived I diagnosed the problem as being low on refrigerantAt the time, no leak was found and the system was re chargedA few months later [redacted] called again and said the same problem had aroseI showed up the next day on July 6th and used a leak snuffer to try and determine a point of leak in the system, I could not find oneI recharged the system and told him that I would seek out a better leak test that would be accurate so the problem would be solvedA short time after, the following week, I was offered a new job and decided to close my business because it was not paying the billsImmediately I had to go out of town for workWhile I was away, [redacted] had called on July 23rd and left a message that the refrigerant had leaked out yet again onAs soon as I got home a few days later on the 28th, I asked if I could come by and fix the problem once and for allI explained what was going on with work and why it took me longer to respondHe responded that the problem had been fixed by someone else and not to come byThe only wiring that was done was to add a breaker for the new system installedIt was the appropriate size breaker, appropriate size wire, and was ran through conduit into a service disconnect boxEverything was up to codePeople develop leaks inside the A-coil of the central air systems everydaySo the refrigerant would be in the air everytime those leaks occurI have never encountered anyone becoming harmed or ill due to a refrigerant leakWhatever company told them it was a huge health hazard and all the wiring was not done correctly, was just trying to blow the situation out of proportion for their own benefit [redacted] told me that everything worked very well when it was functioning, it was just the leak that was a pestAgain, I am sorry for not being able to get there sooner to fix itI should have communicated better for sure, completely my fault Sent on: 8/15/9:28:AM

Business Response to a Complaint Complaint ID#: *** Company Name: ***s HVAC Company Contact: *** Company Phone: *** Company Email: *** Person Who Sent the Complaint: *** *** Staff Member: Response: I am
extremely sorry for the issue that occurred with the leak*** first called or months after the install and said it was not working properlyWhen I arrived I diagnosed the problem as being low on refrigerantAt the time, no leak was found and the system was re chargedA few months later *** called again and said the same problem had aroseI showed up the next day on July 6th and used a leak snuffer to try and determine a point of leak in the system, I could not find oneI recharged the system and told him that I would seek out a better leak test that would be accurate so the problem would be solvedA short time after, the following week, I was offered a new job and decided to close my business because it was not paying the billsImmediately I had to go out of town for workWhile I was away, *** had called on July 23rd and left a message that the refrigerant had leaked out yet again onAs soon as I got home a few days later on the 28th, I asked if I could come by and fix the problem once and for allI explained what was going on with work and why it took me longer to respondHe responded that the problem had been fixed by someone else and not to come byThe only wiring that was done was to add a breaker for the new system installedIt was the appropriate size breaker, appropriate size wire, and was ran through conduit into a service disconnect boxEverything was up to codePeople develop leaks inside the A-coil of the central air systems everydaySo the refrigerant would be in the air everytime those leaks occurI have never encountered anyone becoming harmed or ill due to a refrigerant leakWhatever company told them it was a huge health hazard and all the wiring was not done correctly, was just trying to blow the situation out of proportion for their own benefit*** told me that everything worked very well when it was functioning, it was just the leak that was a pestAgain, I am sorry for not being able to get there sooner to fix itI should have communicated better for sure, completely my fault Sent on: 8/15/9:28:AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] While I can accept the apology, I feel that restitution should be made in the form of covering the cost of having another company resolve the issue*** and *** made numerous calls to *** with no responseThe a/c was purchased in February with the criteria that it be utterly dependable and easy to operateSince it was a brand new unit, it should not have had this number of service calls without resolution until another company was finally called to solve the problem.
Regards,
*** ***