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Raymond's Hvac

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Business Response to a Complaint Complaint ID#: [redacted] Company Name: [redacted]s HVAC Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: I am...

extremely sorry for the issue that occurred with the leak. [redacted] first called 2 or 3 months after the install and said it was not working properly. When I arrived I diagnosed the problem as being low on refrigerant. At the time, no leak was found and the system was re charged. A few months later [redacted] called again and said the same problem had arose. I showed up the next day on July 6th and used a leak snuffer to try and determine a point of leak in the system, I could not find one. I recharged the system and told him that I would seek out a better leak test that would be accurate so the problem would be solved. A short time after, the following week, I was offered a new job and decided to close my business because it was not paying the bills. Immediately I had to go out of town for work. While I was away, [redacted] had called on July 23rd and left a message that the refrigerant had leaked out yet again on. As soon as I got home a few days later on the 28th, I asked if I could come by and fix the problem once and for all. I explained what was going on with work and why it took me longer to respond. He responded that the problem had been fixed by someone else and not to come by. The only wiring that was done was to add a breaker for the new system installed. It was the appropriate size breaker, appropriate size wire, and was ran through conduit into a service disconnect box. Everything was up to code. People develop leaks inside the A-coil of the central air systems everyday. So the refrigerant would be in the air everytime those leaks occur. I have never encountered anyone becoming harmed or ill due to a refrigerant leak. Whatever company told them it was a huge health hazard and all the wiring was not done correctly, was just trying to blow the situation out of proportion for their own benefit. [redacted] told me that everything worked very well when it was functioning, it was just the leak that was a pest. Again, I am sorry for not being able to get there sooner to fix it. I should have communicated better for sure, completely my fault Sent on: 8/15/2016 9:28:43 AM

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Address: 2809 Montrose Ave., Louisville, Kentucky, United States, 40205

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