Raymour & Flanigan

We have reached out to this customer to advise him that we have ordered new legs for all three pieces of the living room set.? The legs will be all the same color.? We had to order the legs from our Vendor.? They have advised us they are shipping the legs to us 5/3/and we should receive them approximately to business days later.? Once they arrive and have been inspected, we will contact the customer to schedule a technician to go out to his home to replace/tighten all the legs on all of the living room furnitureThank you, T.F [redacted]

Good Afternoon,The leadership team located in the Stratford area reached out to the customer to discuss this further.? We offered the customer store credit to go into the showroom to select another piece of furniture.? The customer is going to the showroom located in White Plains on 8/8/ to select their new piece of furniture to replace what they have.? If the customer has any other questions, please feel free to reach out.Thank you!

Good afternoon,We have partnered with leadership in the customer's area and as of 10/16/we have been in discussions with the customer in regards to the amount of money that we were looking to offer the customer back due to the inconveniencesThe customer was originally offered 10%-15% back from their order and declined this offerOn 10/16/we reached out again to discuss resolution with our customer and are waiting to hear back so that we can resolve this for the customerThanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12006568, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below The company made zero attempt to resolve the concern and I have been left responsible buying new furniture and new bedding? Raymour was so egregious in regards to this, they didn't even notify the 3rd party company they hired to pick up the furniture, that it was infested and the company refused to pick up the furniture? We then had to wait all day on Saturday for another company to show up to pick up the furniture? When I tried to contact the person who was in charge of our situation, she was not available and I later found out she blocked me from calling her? I'm not satisfied with how Raymour handled this and their response further confirms their non-chalant attitude? Funny thing is, when we initially called the customer service department, the representative said they have complaints with beetles infesting their furniture on a regular basis? If they have such an issue with beetles, who's to say they don't have an issue with bed bugs? Regards, [redacted]

Hello,It appears the customer has spoken with store management and 217$ has been processed through to the customers financing to offset the difference in the credit and new purchaseIf the customer would still like to see an itemized bill and transactions step by step it may be best for the to schedule a meeting with store management to go overThank you,Kevin

We are terribly sorry to hear the customer is experiencing this issueRaymour and Flanigan follows strict quality assurance measures to ensure we are delivering sanitary merchandise into the homeWe understand this is a prevalent issue in city areas and would be happy to offer a $gift card toward any future purchases as a gesture of goodwillAttached is a letter to the customer to recap our prior conversation and provide helpful information on bed bug infestations

Hello,Per our credit leadership team, This customer is not signed up for paperless billing, a statement is mailed out each monthLive account status is not available on our in house accounts online regardlessThe $late charge will be removed as a courtesyThe balance on contract ? is $and will be $after the removal of the $late chargeAdditionally contract will be brought up to current statusContract has a balance of $and no late fees have been assessed.? The last payments made on contract 1, which accounts for the time the account has been delinquent are:2/10/16? $504/2/16? ? ? $505/3/16? ? ? $1007/5/16? ? ? $100? The last payments on contract #2:5/10/16? $1006/10/16? $1007/10/16? $1008/10/16? $100? Each payment made on contract #has been $and made regularly on the 10th of each month since the accounts inception in June of with payments starting in August 2015.? Thank you,

Good Afternoon, Our local management team in the Hartford area has processed the $refundThe refund will be in the form of a check and it will be sent to the customer in the mail At this time, we have left a message for the customer to call us back and confirm their current mailing address Should you have any questions or concerns, please let us knowThank You

Good afternoon,We do apologize for any delay in communication since reaching out to usThis situation has been brought to the attention of Michael H [redacted] whom the customer was speaking with and he had attempted to contact the customer this week on both 11/13/and 11/14/in which he left voice mails that provided his direct extension so that he could assist in this situationIf further assistance is still needed, the customer would be able to contact Michael at his direct extension in the voice mail or we can be contacted at ###-###-####.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me so long as they follow through with the agreement Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I understand that you are not able to speak with them on my behalfI did not know that when I first contacted youThis still does not resolve the problem in which I've tried to pay them twice and last time I spoke to them they said the account is frozen due to the stop payment (they told me to initiate) I guess I'll just have to keep calling them myself.? Regards, [redacted]

Good Afternoon,The leadership team located in the Hartford area reached out to the customer to discuss this further.? We offered to pick up the old bedding and explained to the customer the $is a tax issued by the state of Connecticut and a fee associated with removing the bedding.? The customer accepted this offer.? If the customer has any other questions, please feel free to reach out.Thank you!

Leadership has reviewed customer's complaint and reached out to offer her store credit to go in and choose a different bed; this was offered on 4/8/Thank you, T.F [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] They called me to tell me that I had an appointment for June 18th from 10-12pmYesterday June 18th, my daughter called to find out what happened that the tech didn't arrived during time frame,Their response was that they don't give time frames from 10-12pm but from 10-4pmWe told them that we're waiting for them to comeHowever, they schedule an appointment for July 1st and that they will call to let us know the time, but we have no clue of what time will they comeThis is unacceptable, I'm being given the run around again when I also have things to do, I can't waste my whole day waiting for them if they're not going to come when I also have things to do as well

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , a service call is scheduled for Thursday, Feb9thI'm not sure what the out come is going to be yet, so I would like to keep this complaint open until then.? Regards, [redacted]

Hello,We have received and read the customer's complaint, and have subsequently sent it to our escalation team in the customer's local regionThe escalation team, which is comprised of various service and sales managers, will review the customer's prior service on 7/13/17, as well as take into account the customer's request for either a refund or credit towards different furnitureThe escalation group will follow back up with us within 24-to discuss resolutions going forward.Thank you

Hello,Per the customers financed company,Customer's all payments are made through her personal bankpayments are not submitted electronically but are mailed and delivered by the post officeLooking at the payment history, it takes between 2-days, from the check date, for TD to receive the payments.Regarding The late payments the customer is referring to:June check is dated 6/and arrived late on 6/21; a late fee of $was assessed to the account as a resultAugust payment – we never receivedConsequently A late fee in the amount of $applied, which was later reversed as a courtesyHowever, the customer's bank did send a letter advising the customer did in fact make a payment on 8/for $The customer made a payment of $to pay off the account on 9/27, but after the promotional offer ended on 8/16/As a result, $deferred interest and $monthly interest applied in September billing cycleBased on the above, interest and late fees are validAny Questions can be answered by TD bank###-###-#### Thanks,

Good afternoon,On 12/22/2017, the management team within the customer's area had reached out to ###-###-#### and left a voice mail in regards to the customer's concernOn the message that was left on 12/22/17, the management team was extending to the customer an offer of a replacement on their furnitureThis team can be reached at ###-###-#### to further discuss.Thank you!

Good afternoon,Our local management team from the Queens area attempted to reach out to the customer on 5/15/to discuss this situation further.? We were not able to reach the customer and left a voice message to have the customer contact us to discuss.? TD Bank has verified the customer was late with their payments and can contact TD Bank to discuss this situation further.? If the customer has any further questions about this please let us know or the customer can call TD Bank.? Thank you!

HelloWe will be exchanging the chair? under the customer's platinum protection plan on Friday April 28th.? Thank you