Raymour & Flanigan

I have been advised by my Leadership that on 5/20/2016, we have issued a credit to this customer in the amount of $for items that were not delivered. Thank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I understand that you are not able to speak with them on my behalfI did not know that when I first contacted youThis still does not resolve the problem in which I've tried to pay them twice and last time I spoke to them they said the account is frozen due to the stop payment (they told me to initiate) I guess I'll just have to keep calling them myself.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** *** ***

Hello,We apologize, we have offered all we canWe feel it is satisfactory, and nothing further we can do.Thank you,

Hello,We are showing the refund was submitted back to the customers credit card on 17-JAN-2017, we would suggest confirming this with the credit card company. Thank you,Kevin

HelloWe have offered the customer a full refundThe customer has accepted this resolution. Thank you

Good Afternoon - Our Leadership has reviewed customer's complaint and has offered to replace the recliner, which we did re-deliver to customer on 3/18/Thank you, TF*

Hello,We are sorry to hear the customer is frustrated and upsetAt this time we feel we've made a good faith effort to resolve their concernsShould the customer change their mind going forward and accept the goodwill giftcard we would be more than willing to send this outThis is customer caused damage and again not covered by the manufacturer. Thank you,

Hello,We have reached out to david, we are exchanging the damaged sofa under the platinum planCustomers account has been notated.thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint, because it cannot possibly take 6-weeks to take my name of the database And I already went into the local store and complained about this in person probably at least a month ago Please delete all my contact information now That should be easy enough to handle in this day and age with computers Thank you.For your reference, details of the offer I reviewed appear below
Regards,
* ***

Hello,We apologize about the delay the customer has had in receiving their promotional item! We have partnered with the manufacturer and are going to get this promotional item out to the customer ASAPWe were quoted business days for shipping. Thank you,Kevin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***I would appreciate a refund of some amount since they offered to give this to me freeI'm willing to accept a partial refund as a gesture of goodwill for the unnecessary problems they caused meIt's the least they can dodo and to learn from their mistakes

We are working with TD Bank on having the financing terms adjusted. We will contact customer once we have confirmation from TD Bank that the terms have been adjusted. Thank you, T.F*

Revdex.com:
I feel that since they have admitted to their mistake, and I signed a contract for $that they sent to me even when I verified with the person on the phone that this was for the new chair and I verified the order was changed, and she said yessee attachedThen when I picked up the chair, it said $I am willing to take a credit for 1/off the difference they are charging me now which would be $Thank you
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Good Afternoon - I have reviewed customer's complaint with our leadership As she stated, she did purchase the dresser in April 2011. Since she made her purchase, we have not performed any service on this piece. At this time, she is 3-1/years outside her warranty. There
is usually a $service fee. We would be willing to offer service for $37.50. Customer would also be responsible for the cost of any parts (new handles) we would need to order. Thank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Yesterday I received a replacement delivery love seat and sofa in my home Regards,
*** ***

After reviewing customer's account, our management team has been working with the customer to make appropriate repairs to her bed. A repair is scheduled for Thursday, January 21, 2016. Thank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company offered an exchange and I refusedWhen they called, we agreed the company would refund my moneyThey would let the financing company know I would not pay the billWe also agreed the company would take my couch back on April 7thI was told I would get a call 1-days in advance as to when they would take the couch back
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided
that after their leadership team reviews my complaint, they resolve my issue as described in my desired outcome of my complaint
Regards,
*** ***