Raymour & Flanigan

Good Afternoon, Our regional leadership team provided a courtesy service appointment for the customer on the table. It was determined that the table was not repairable.  As a result, we extended to the customer a credit of $385.00.  This credit amount is equal to the value of the...

table. Please let us know if there are any additional questions or concerns. Thank You!

Hello,This customer is all set, a credit was issued for the accent chairs.Thanks,

Good afternoon,Our local management team from the Duryea area has reached out to the customer to discuss about receiving credit, but is not satisfied with the 20% usage fee.  We explained the reason behind the fees and the customer did not agree with them.  We offered a $50 gift card and the customer declined and stated they will be contacting the Revdex.com.  If you have any additional questions about this, please let us know. Thank you!

Hello, We have offered the customer a credit under her platinum protection plan and she has accepted.  Thank you

Our Credit Manager has reached out to TD Bank. We have sent them the correct credit amount due and they have agreed to waive all interest charges that were added to the account. Thank you, T.F[redacted]

Hello,While we are truly sorry that the customer is having an issue with bed bugs we are confident that Raymour and Flanigan is not the cause of any infestation in the customers home. We take special precautions and sanitize our trucks and warehouses nightly to ensure everything is delivered sanity....

This is not something that is covered under any sort of warranty. We've spoken with the customer multiple times and sent a letter to them regarding these conversations. We unfortunately are unable to help with any infestation issue and urge the customer to continue to contact and work with a trained professional.Thank you,Kevin

Hello.  We have reached out to the customer a few times to discuss and have left voicemails on the phone number provided to contact us but with no response back.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...

me.  Raymour and Flanigan contacted me and have agreed to replace my couches. I am satisfied with this resolution.  Thank you for your assistance. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]I have attempted to call them multiple times and have left a message. I even called with in the hours they said but always got voice mail. If they fail to call me by weeks end I will just call my attorney and move forward with the false advertising issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I'm sorry but I can not accept that offer. As they keep telling me it is customer liquid damage. I purchased a Dinner table with the expectation at least in universal language that your gonna put liquids on there for Breakfast, Lunch and Dinner and snacks in the Dinner table.  between. Also as per raymour I was sold a hard solid would table that should not be buckling or peeling. The table is 5 month old and looks like it's 2-3 years old due to the fact that is does not have a solid wood top. The lining or layering they put may look like solid wood but it isn't as the table is peeling very easily from everyday standard use. Raymour has failed to deliver a high quality product as it states. At this point I would rather a full refund on this table. I spent $1000 on a solid wood table as they stated and as the sales representative told me. I have hard wood floor and that is true solid wood and a proper sealeant and finish and if this table was true and hard solid wood and properly sealed it would not buckled or peeled the way it is. Raymour has poor customer service. They were very quick to sell me $8000 worth of products in the last 6 month but are failing to take accountability for a table again that was purchased and sold as a Dinner Table which all Dinner table are created for food and liquid to be put on it. Also there customer service has been very poor.

Our Leadership has reached out to this customer to offer replacement of the sofa.  We are waiting for customer to contact us to schedule the delivery of the new sofa.  Thank you, T.F[redacted]

Hello,       We have schedule a service with the customer and will go from there. Customer has accepted this offer. Thank you

Hello,We have offered to replace the damage parts on the sofa, customer denied. We also offered a full platinum refund. Customer has told us she will call us back and think about it, per notes in account.Thanks,

Good evening,Our local management team has reached out to the customer on 3/12/2018 and left a voice mail. The message that was left had informed the customer that our techs would not be using any materials that would further harm the furniture and that we have come out to the home twice as a...

courtesy to assist with their concerns. Within the message it also stated that we are not able to complete refinishing and that if the customer was looking for this, that they would need to seek out an outside repair company.Thank you!

Looking into the customers account, it appears we have issued a refund back to the method of payment used originally. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello, We have offered the customer a credit towards another piece of furniture. Customer has accepted our offer.  Thank you

Good afternoon,Our local management team from the Platinum Protection department reached out to the customer to discuss this situation with the customer.  We reviewed with the customer that the pictures we received from their furniture is mishandled, neglected, or abused.  This is clearly...

stated on page 5 of the Platinum Brochure that was provided to the customer at the time of sale to review.  We spoke to the customer about how our Platinum Protection brochure does not cover overall cleaning of furniture which is also stated on page 5 of the Platinum Brochure.  To resolve the situation and the customer not being satisfied with this, we offered to refund the amount the customer paid for the Platinum Protection, which is $229.95.  If you have any additional questions about this, please let us know.I also attached photos of the customer's furniture to show why the damage falls outside the scope of what the Platinum Protection covers for damaged furniture. Thank you!

From: [redacted]I find the solution acceptable as long as the reimbursement is received this week. Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,We are showing that the issues with the piece have been resolved. If this is not the case, please let us know! For the inconvenience we'd be happy to offer a 150$ credit at our store location! Thank you,Kevin