Raymour & Flanigan

Our Credit Manager has reached out to this customer. Her account was closed at the end of 2014 when we ended our relationship with [redacted] Bank.  When she reapplied for credit, she was denied by TD Bank, which resulted the denial letter being mailed to her.  She was eventually approved...

by Raymour & Flanigan for $1000 with a 10% deposit. Thank you, T. F[redacted]

Hello. We have left a message for the customer to follow up with us at this time. Due to the stains on the mattress, the manufacturer warranty is voided. We can not offer anything at this time until the stains are removed. Thank you

Hello,Looking into the customers account it appears we made a payment to a home contractor to repair the home damage.( 9/1/16) Unfortunately there are no video surveillance available to review, regarding the measurements. Any issues with the billing promotion, TD bank would be able to assist...

since the customer is financed through them. Their customer service line is ###-###-####Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for now. If the business does not follow through and I have further complaints I will open a new claim at the very least. 
Regards,
[redacted]

hello, The management team has worked with the customer and the issue has been resolved on our end. The customer has received a credit/refund to their [redacted] account.  Thank you,

Good evening,After reviewing this situation we were able to come to an agreement with the customer and would be refunding back to the customer $245 plus tax. At this time it appears the customer should be all set. Please let us know if anything else is needed.Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I requested my bank to make the payment BY the 16th. The check date is not the date mailed. They have faxed a letter to Raymour  today stating that the checks were sent in sufficient time to be received by Raymour.  I did not make the payments late.And neither did my bank.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They have a printed brochure that contradicts what they wrote. They cannot refuse to provide coverage by saying that the information in the brochure is not accurate. They sold a product and now they are refusing to stand by what they sold. Their offer is unacceptable. Regards,
[redacted]

Hello,This customer has an exchange scheduled for 10/26/16

Hello,We apologize about the customer frustrations. Again we have processed a full refund but are unable to offer any further discount on the cost of the pieces. Thank you,Kevin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Good afternoon,We have reviewed the complaint presented by the customer and have forwarded this information over to the management team in the customer's regional area. Please allow 24 - 48 hours for this management team to contact the customer to discuss. Once the customer has been contacted and...

this information has been provided back to us, we will be able to update with any additional information.Thank you.

Customer has been contacted by our Leadership and was offered full credit of $567.46 for the Mattress and Box Spring that was purchased.  Customer has been in the store and received delivery today, 5/24/2016, of a new Mattress and Box Spring. Thank you, T. F[redacted]

Our Credit Manager has contacted [redacted] regarding customer's complaint. [redacted] has confirmed that they were contacted by the customer as well, and the late fee was reversed on 7/6/2016. They have also sent an update to the credit bureaus. Thank you, T.F[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.    Raymond & Flanagan has sent the Technicians and they could not fix the problem and said do another service request to fix the problem. This is being happening from last 12 months approx.  This is the only resolution that Raymond & Flanagan should issue a full credit to my credit card account.  Regards,   [redacted]

Good afternoon,In regards to the customer's concern about their mattress, since the mattress was picked up from the customer's home, we had extended to the customer a $75 refund in which the customer confirmed that it was ok to refund back to their credit card. As of 11/22/17, this has been...

processed.Thank you!

I have reviewed the response made by the business in reference to...

complaint ID [redacted], I received the same message from [redacted] yesterday via Email directly. I will wait to see whom will reach out within 24-48 hours, they have also given me just 14 days to drive to Nyack Monday thru Friday to pick something out. Unfortunately, I will not accept this as I work Monday through Friday, and the location they want me to attend is crossing a bridge, paying a toll and I will not make it there on time before they close. As well as I do not believe that by me picking out a new sofa does not resolve the fact that I was given a completely different sofa, had I known that the insurance company does not replace with the SAME EXACT sofa I paid for I would have never agreed. I have this cheap quality sofa sitting in my living room, in addition the business said that once they replace the sofa via their insurance 1 time - they no longer cover the item. I have a conversation that took place between a Representative and myself where they at first said it was the same sofa, until I informed them I still had the tags then they ask for a picture then they tell me [redacted] is out of business and that they do not know how I even received a [redacted] sofa. How is this fair considering they replaced with a different cheaper version of the original product? I will advise once they "reach" out. Regards, [redacted]

Good afternoon,  Ivan, our Depot Customer Care Manager in Randolph has reached out to the customer to provide resolution. Below is the resolution that was provided to Mr. [redacted] by Ivan...  Good afternoon Mr. [redacted],     As per our conversation, I have authorized the replacement of your Sofa and Loveseat due to the fact that you reported the issues prior to your manufacturer's warranty expiring.  I am also going to replace your dining chairs, being that the reselect was previously authorized.  As I stated during our conversation, I am also authorizing the reselection of your dining table with a 20% restocking fee pending an inspection by one of our Expert Furniture Technicians.  Should the technician deem the table up to manufacturer's standards and in good condition, I will move forward with adding the value of the two components of the table, (base and top; highlighted below), minus the 20% restocking fee to your reselection.  In order to move forward with this offer, we will need a response within the next 48 hours.  I have copied the Customer Care Lead on this e-mail, so she may further assist you if you reply after today as I will not be back in the office until Monday, 11/13/2017.  Once we have your response, we can move forward with creating and scheduling your inspection.  Please keep in mind that your current furniture will be removed at the same time as the delivery of your reselected furniture.  We look forward to hearing from you soon.  Have a great day.  Please let us know if anything else is needed. Thank you!