Raymour & Flanigan

Good afternoon,Our local management team in the Queens area has reached out to the customer to provide them with a full refund of $1,289.49 on their order because the sofa did not fit in the customer's home..  If you have any further questions about this situation please let us know.Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
NOBODY came to my house on the 13th. I spoke to a supervisor on the phone in Syracuse, NY who promised me that they would replace the chair on the 28th but I would like to keep the case open until it resolves, I do not have enough confidence to close it.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12673744, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not accept the offer. I said I would go to the showroom and look. I did and talked to Carmen the Sales Manager. I looked at other furniture and I regret that I must refuse this offer. When I purchased the furniture it was on sale and I got a discount too. I believe they are offering me around $1800.00.  I would have to pay full price on another set so I would have to select a set of lower quality set to stay in the $1800.00 range. So technically I would be buying something 30% lower quality.  So my ONLY option is for Raymour & Flanigan to replace my complete bedroom set I have now with same new so the stains match too. No broken tracks/draws/frames/scratched/holes.
Regards,
[redacted]

Hello,It shows in customers account that a request has already been sent over to stop contacting customer. It does take about 6-8 weeks for the activity to end.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business never made a response to me about my complaint, I haven't hear anything from them. I would like to hear a solution for my problem.
Regards,
[redacted]

Hello, This customer is set up for a service appointment for today. We appreciate you allowing us a chance to resolve the situation through service.  Thank you,

Good afternoon,Our local management team from our Accounting department has attempted to reach out to the customer twice with no response back.  We have left two different voicemails for the customer to contact us back to discuss further.  We are prepared to offer the customer half of the...

interest back when the customer does contact us back.  If you have any additional questions about this, please let us know.  Thank you!

Hello,It appears the customer has received a new mattress as of 2/17. This should be all set.Thank you, Kevin

Hello,per our credit department, this was resolved earlier today with [redacted]. We agreed to split the interest on this as settlement for the mis-understanding.Thank you,

Hello,called the customer and arranged for her to come to the store later today to allow a reselection as an exception to our regular return policy. She is very pleased that she can reselect new merchandise and she knows she will have a new delivery fee for her new selection. This has satisfied her...

completely.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However we did try contacting our local showroom and asked about scheduling an appointment and we were told they did not have anything on file about a re-selection. I will call again soon to see if we can go in and meet with the manager.I thank you all for your help as we felt there was many attempts on our part to speak to a Supervisor to resolve the issue but never received a return phone call. So thank you! 
Regards,
[redacted]

Good evening,Our local management team has reached out to connect with the customer. As of 12/20/17 a reselection (credit to use in the showroom to use towards the purchase of new furniture) has been submitted to the customer's local show room. Please let us know if anything is needed in regards to...

this concern.Thank you!

Good afternoon,We have partnered with local management and were able to connect with the customer. At this time the customer has agreed to keep their furniture for the originally charged price. At this time, the customer is all set.Thank you!

After reviewing this customer's complaint, and teaming with our Leadership, we are offering customer a replacement of her entire 6-piece dining set at full purchase price. Thank you, T. F[redacted]

Hello,  Attached are copies of the recurring payments , both set up March 16, 2016 at  9:09pm. Since the collector ID is WEBSVC this indicates the customer set these up themselves over the internet. Additionally they were done at 9:09pm and no one would have been here to set these up...

for her. One of the 2 schedules set up by this customer was disabled 4/8/16, at which time the collector handling the issue either did not catch the 2nd schedule or misunderstood that both were in error. The second recurring schedule was disabled 7/19/16. A refund was done through speedpay today for the $50 payment and the $`1.95 fee, confirmation number 1645141. Also attached are copies of the emails and an account history.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My girlfriend and I both asked the salesman multiple times if the box springs were included for free with the mattress.  The salesman stated multiple times that the box springs were in fact free.  It wasn't until we got home & looked at the sales slip that we noticed the mattress was $930 and the box springs were $315.  This is misrepresentation and is not right.  I want this corrected immediately or I will go beyond this to wherever need be to get it corrected.  Raymour & Flanigan is not right in this instance!
Regards,
[redacted]

Leadership has reviewed this customer's complaint, and we will be replacing the recliner this coming Saturday, 2/13/16.  Thank you, T. F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After contacting the Bronx, NY show room about my re-select as well as the platinum protection service, I reject the response when I found out that I am subject to a $60 delivery fee. Since Raymour could not repair the original chest, I do not feel like I should have to pay delivery yet again for essentially what amounts to an (somewhat) even exchange. Once again Raymour plays "pass the buck" where the showroom says they cannot waive delivery and platinum protection says its up to showroom discretion. This customer service experience has been harrowing to say the least. I will definitely  look elsewhere for my future furniture needs. 
[redacted]

Hello. The last time we spoke to this customer regarding her recliners was in 2015. the recliners are outside any warranty. We can offer a service at a $75 fee to make any necessary repairs. We are not able to offer another resolution. Thank you

Hello.We have attempted to reach out to the customer on the phone number provided, to discuss a resolution and are unable to leave a recorded message due to the mailbox being full. We will continue to reach out on that phone number. However if there is a better number, please provide.Thank...

you