Raymour & Flanigan

I have reached out to my Leadership to review and address customer's complaint.  Someone will contact this customer within 24 to 48 hours. Thank you, T.F[redacted]

Hello,This customer spoke with a supervisor on 9/4/16. That supervisor explained why this claim was denied, Customer was not satisfied. Mr. was offered a refund of the platinum protection plan that was purchased. A total of $244.32 Mr. agreed to accept refund of the plan.Thank you,

Hello. We have offered the customer a credit. The customer has accepted our offer.  Thank you

Hello.We do remove old mattresses and box springs when delivering a new mattress and box spring. There are some stipulations, they are as follows; no stains, no rips, and no punctures. We do not remove any existing furniture from the home, a metal bed frame and/or base is considered to be...

furniture. We did apologize if her sales associate did not explain that part. We also offered to get her in touch for clarification on our removal guidelines with one of our managers in the showroom, she refused though. At this time we are not able to offer anything.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Yesterday I received a replacement delivery love seat and sofa in my home.   Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good Afternoon, Our local management team in New Jersey has scheduled an appointment on 01/27/2018 for one of our technicians go to to the customer's home with the intent to repair the file cabinet. If our technician is unable to repair the damages, we have informed the customer that we will...

have to exchange the piece of furniture and that a $100.00 credit will be issued to the customer after the service appointment has been completed.   If there are any questions or concerns, please let us know. Thank You!

The customer has been approved for a courtesy reselection of the mattress in question, allowing them to apply the amount paid on the old one to the new one selected. Customer is all set as per regional management.Thanks,Dale

Hello,     Customers account has multiple instances of missing scheduled payments. Upon accepting checks in the past they have bounced due to non sufficient funds multiple times. Customer scheduled a payment mid November asking for it to draw from a checking...

account which again bounced. At this point we are no longer accepting payments via checking accounts from this customer. They have a scheduled payment via a debit card at the start of December if this payment doesn't go through the customers account will be sent to debt collections. Thank you,Kevin S[redacted]

Good evening,The following complaint has been reviewed and we have reached out to the leadership team within the customer's region to assist with providing resolution. Once we receive communication back on the steps that were provided for resolution from this leadership team, we will be able to...

update with this information.Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The photos have been sent and received by [redacted] he claims he is waiting on photos from his adjuster this has been going on for 2 weeks.]
Regards,
[redacted]

Hello,We have reached out to david, we are exchanging the damaged sofa under the platinum plan. Customers account has been notated.thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and the issue is not resolved.  I'm having a hard time finding a replacement table that will fit in my kitchen.  The issue is not resolved and I will notify when it is.
Regards,
[redacted]

Hello,Here is the response from TD, basically  they are saying  customer error in entering payment information. TD Bank does not accept debit card as a method of payment only checking accounts. (with routing number and account number) Thank you, Customer spoke to collection...

department due to the past due status and rejected payment. The checking account he registered through OAM is his own Raymour account, which caused the rejected payment. A 27.00 late fee was removed, but a $25  NSF was charged.  Collection notes:HP0 090716  12:06    RPC CUSTOMER HAS BEEN ADVISED THAT HIS PAYMENT WAS                         REJECTED BECAUSE HE ADMITS HE ENTERED HIS DEBIT C                        ARD NUMBER ON OAM INSTEAD OF ACCT #. I ADVISED HI                         HIS PREV ACCT # THAT HE REGISTERED ON OAM ENDING I                        N 5900 APPERED TO BE FINE BUT ON 8-8-16 HE WENT IN                         AND ADDED A SECOND ACCT # THAT ENDS IN 1934.  I A                        DVISED HIM WE DO NOT TAKE DEBIT CARDS AND THE SYST                        EM SPECIFICALLY ASKED TO ENTER AN ACCT #

Hello. The platinum protection plan is an accidental coverage that covers something that  someone in the home can do to it, that's due to a specific incident. We do require that we be contacted within 7 to 10 days after any damages are noticed, so that they don't accumulate. The platinum...

protection plan is a repair program, if damages are covered and we can not repair them, at that point we would offer a replacement. We can offer the customer a refund for the amount of her platinum protection plan. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
All Iam asking is that these charges be removed from my credit report ,I have just started to cleanup my credit so that I could purchase a house in the near future that is all Iam requesting .thank you

Hello.We have spoke with the customer regarding the issues. We are exchanging her loveseat under the manufacturer warranty and it is scheduled for delivery. We are also setting up a service for our technician to go out under her platinum protection plan, which is the accidental coverage to try and...

repair the discoloring. If we are not able to repair it, we will follow up with the customer to discuss another option.Thank you

Hello, I have forwarded this information to Mary.  I do see a refund of $104.33 was done on 7/6/15.  Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company offered an exchange and I refused. When they called, we agreed the company would refund my money. They would let the financing company know I would not pay the bill. We also agreed the company would take my couch back on April 7th. I was told I would get a call 1-2 days in advance as to when they would take the couch back.
Regards,
[redacted]

Hello. The damages do not appear to be a manufacturer defect. We do ask that any damages noticed from delivery be reported in the next couple days after delivery. As a good will gesture we have offered the customer a reselect with a 40% usage fee due to the fact the item has been in the home for 11...

months already. He has rejected this offer.