Sign in

Rayne Water Conditioning

Sharing is caring! Have something to share about Rayne Water Conditioning? Use RevDex to write a review
Reviews Rayne Water Conditioning

Rayne Water Conditioning Reviews (3)

Our system started to act up and upon requesting a service call, we were informed that our timer had failed and needed replaced, however the tech that came out informed us that they did not carry another timer on the 'service' truck with them and would have to come back out the next day. Mind you this was as 'service' call with a tech and a 'service' truck, yet they had no parts. Seems to me that a 'service' truck with a tech would at least carry some of the most commonly used parts along with them, yet they apparently do not in this area as I was told parts of that nature are kept under lock and key and are dooled out only as needed.

Another tech came out the next day and installed a new timer and found that we also had a problem wit our 'brine' tank and that it would also now need to be replaced and we were told that it would be taken care of between 9 and 10 in the morning, by 10:30 no one had showed up and we had other things to do.

Later in the week on Friday I get a call from another tech saying that they needed to take care of the tank and that they had tried repeatedly to come by and take care of it, yet no one was ever here....strange, was at home all week, never seen nor heard from anyone.

The next appointment was scheduled for the following Monday between 9 and 10 am, by 11 no one had once again showed up nor called, at tis point is when we called their office and inquired as to whether or not they were the habit of leaving people hanging, the woman on the phone proceeded to give their tech a call and responded back us that someone would be here within the next 30 minutes.

When the tech finally did show up, it was pointed out to him that there may be another problem with the system as the salt in the tank had not gone down at all since the last time someone had been out and looked it from their company. His immediate response was that it was working and that there was no salt. Without even checking anything out he assumed that it was working properly and that the reason we thought it was not working was due to no salt in the tank, at that point I proceeded to attempt to explain to him that the salt level was exactly where it was since the last tech had been out and physically showed him that there was indeed salt in the tank, he got huffy and then wanted to argue with me about. It was at that point in time that it struck me that this was going no where, he obviously had an attitude, we are standing in my garage, on my property and I simply did not have to put up with that BS, it was then that I expressed to him that he should get out of my garage and leave.

It then got ugly, he was refusing to leave and wanted to get heated and continue to argue with me, being relentless about it I finally got him to exit the garage, close the door and call his company to let them know what had just happened, to which their response to things were as if they did not care what had just happened.

I've never had someone of a service nature want to get in my face, on my property, argue with me and challenge me about it, the way in which this entire thing could have gone, could have been very bad for the mouthy individual that was in my face.

Needless to say we are finished with RAYNE water, we put in a call to them within that hour after the incident and requested that they remove their items from our property.

I will not ever recommend this company to anyone, no even my worst enemy (if I had one). The amount of unprofessionalism exhibited by them and their techs is unprecedented.

Awesome service great products

Very good company to do business with and great customer service.

Check fields!

Write a review of Rayne Water Conditioning

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Rayne Water Conditioning Rating

Overall satisfaction rating

Description: Water Treatment Equipment,Service & Supplies

Address: 17835 Sky Park Cir #M, Irvine, California, United States, 92614

Phone:

Show more...

Web:

This website was reported to be associated with Rayne Water Conditioning.



Add contact information for Rayne Water Conditioning

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated