Non existent customer serviceBoth in the showroom and on the phoneIn the showroom I was just pointed to the area with the product I was looking forI asked if someone could come help me, asked twiceWas there minutes...was totally ignoredAnd no, they were not busyOn the phone I was talked to rudely, like I was bothering himThe salesman said he would check on my question and call me back in a few minutesNever got a call backThey must be so busy they don't care if they lose businessVery sad
Rayo Wholesale are a bunch of crooks!!!! Stay away! My wife & I went to Rayo Wholesale in Escondido on September 11, and purchased over $16,of wood floors from a salesmen named ShermanThe next day at the close of business hours one of our other contacts for wood floors reached out to us & we let him know what we purchased & he was able to get us the same exact order for $2,cheaper, so first thing Thursday morning we called Rayo to cancel the order At that point Sherman of Rayo threatened us with a restocking fee of over $3,and said that the wood was already shipped to themTurns out that was a LIE because the rep for the wood manufacturer called my other distributor and asked him about the canceled order with Rayo to see if his order was the same peopleSo the wood was en route and they simply delivered to the other wood distributor instead of Rayo, no need for re stocking(BTW the disclaimer of restocking is on the bottom line of reciept AFTER you purchase, no discussion of it before) A week later Sherman from Rayo calls me and asks if I want this order still, I let him know that we found out that they did not receive the wood & that there is no need for restocking because we purchased the exact same wood order from someone elseAt this he asks for my credit card again so he can credit me back the amount but I ask about the restocking fee & then he says I'm liable for a transfer fee which is not in writing on any of the paper work they gave to me I had to file a dispute with my credit card company & have yet to hear from the owner, who I've asked to speak to So if you are shopping around trying to get the least marked up price for your flooring stay away from Rayo Wholesale, they are a complete pain to deal with & they will do their best to screw you if you don't purchase their overpriced wood from them
Non existent customer serviceBoth in the showroom and on the phoneIn the showroom I was just pointed to the area with the product I was looking forI asked if someone could come help me, asked twiceWas there minutes...was totally ignoredAnd no, they were not busyOn the phone I was talked to rudely, like I was bothering himThe salesman said he would check on my question and call me back in a few minutesNever got a call backThey must be so busy they don't care if they lose businessVery sad
Rayo Wholesale are a bunch of crooks!!!! Stay away! My wife & I went to Rayo Wholesale in Escondido on September 11, and purchased over $16,of wood floors from a salesmen named ShermanThe next day at the close of business hours one of our other contacts for wood floors reached out to us & we let him know what we purchased & he was able to get us the same exact order for $2,cheaper, so first thing Thursday morning we called Rayo to cancel the order At that point Sherman of Rayo threatened us with a restocking fee of over $3,and said that the wood was already shipped to themTurns out that was a LIE because the rep for the wood manufacturer called my other distributor and asked him about the canceled order with Rayo to see if his order was the same peopleSo the wood was en route and they simply delivered to the other wood distributor instead of Rayo, no need for re stocking(BTW the disclaimer of restocking is on the bottom line of reciept AFTER you purchase, no discussion of it before) A week later Sherman from Rayo calls me and asks if I want this order still, I let him know that we found out that they did not receive the wood & that there is no need for restocking because we purchased the exact same wood order from someone elseAt this he asks for my credit card again so he can credit me back the amount but I ask about the restocking fee & then he says I'm liable for a transfer fee which is not in writing on any of the paper work they gave to me I had to file a dispute with my credit card company & have yet to hear from the owner, who I've asked to speak to So if you are shopping around trying to get the least marked up price for your flooring stay away from Rayo Wholesale, they are a complete pain to deal with & they will do their best to screw you if you don't purchase their overpriced wood from them