Ray's Auto Mart, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
rays auto claims that the price of my car was not 1200 the price states in the contract 11995yes I have driven it 3135 miles but I have to to oil in the car to put in when its low which is almost daily  they tracked it to [redacted] i have to go there to work so yes I drive it there but im not sure if it will make it there or not the motor is ratteling which it was doing the day ni bought it and when I ask anout it I was told that was nothing to worry about yes u did complain when I made the first payment but tthey where rude and said they couldnt fix it it which was on 8/17/17 I could not bring the car in before that because I had to be with my daughter bacause she was pregnet and had to have someone with her at all tines and when she had the baby she still had to have someone with her at all times so I couldnt take the car in before that and when I explained that to them they said it was a little over 500 miles they could not fix it but one of the mechanics came out and he did put freeon in the ac but like I told him it only lasted about 3 days we had alreadt tried that 3 times the brakes I bought and replaced my self brcause I was afraid to drive like that the second payment I made I complained again but it didnt do no good then a xall and talked to someone else I told them it was junk they ask why I though it was junk I told the because I couldnt keep oil in it  he told me to bring it in the mechenics looked at it and said the motor was wore out  that rattle was the chain . the car was repossed before I got it and had a oil leak and was run dry if oil thats what messed the motor up the told me to put pb blaster in the window its over 100 miles from where I live to their lot I told them that the first time I complained and they said it was a little over the 500 mioles
Regards,
[redacted]

TO WHOM IT MAY CONCERN: THIS IS IN REGARDS TO THE ABOVE COMPLAINT. WE DID PURCHASE A USED MOTOR TO PUT IN THIS VEHICLE. SHE WAS FULLY AWARE IT WAS A USED MOTOR AND SHE WOULD BE RESPONSIBLE FOR HALF OF THE COST OF MOTOR, OIL FILTER ,OIL AND ANTIFREEZE AND SHE AGREED TO PAY $70.60 EXTRA A MONTH TOWARD THIS WORK BILL. SHE WAS NOT CHARGED A TOW BILL OF $260.00 IT WAS $250.00 AND N/C FOR TOW OR LABOR ON THIS COPY ENCLOSED OF WORK BILL. THE MOTOR WAS $1,635.00 AND THE OIL, FILTER AND ANTIFREEZE WAS $59.54 FOR A TOTAL OF $1,694.54 AND HALF WOULD BE $847.27. I'M OUT THE $250.00 FOR TOW WHICH IF SHE WOULD HAVE LEFT VEHICLE ON 9-21-17 WHEN SHE FIRST COMPLAINED BUT REFUSED TO DO AND KEEP DRIVING VEHICLE TIL IT QUIT RUNNING PERIOD IT MAY NOT HAVE EVEN NEEDED A MOTOR BUT NO SHE REFUSED TO DO SO I'M OUT $250.00 FOR TOW $640.00 IN LABOR PLUS THE HALF OF MOTOR AND ETC. $847.27 FOR A TOTAL OF $1,737.27 NOT INCLUDING HER HALF OF $847.27 THAT SHE HASN'T EVEN MADE THE PAYMENT OF $70.60 TOWARD HER HALF OF THE BILL. SHE WAS WAY OUT OF WARRANTY WHICH SHE SIGNED WHEN SHE PURCHASED THE VEHCILE ON 7-22-17 WHICH WAS A 30 DAY OR 500 MILE WHICHEVER COMES FIRST. SHE FIRST COMPLAINED ON 9-21-17 AND THE MILES AT THAT TIME WAS IT HAD BEEN DRIVEN 3,135 MILES SINCE PURCHASED AND THEN SHE PUT ANOTHER 791 MILES ON IT AFTER THAT SO A TOTAL OF 3,926 MILES DRIVEN. SHE HAS BEEN DRIVING THIS VEHICLE EVERY DAY SINCE WE PUT THE USED MOTOR IN SO I DON'T KNOW WHAT PARTS WE LEFT OFF SHE IS COMPLAINING ABOUT. WE HAVE CALLED SEVERAL TIMES FOR HER TO BRING THE VEHICLE IN SO WE CAN CHECK IT OUT. BUT SHE REFUSES TO BRING IT IN SO THIS TELLS ME THERE COULDN'T BE NOTHING WRONG OR SHE COULDN'T BE DRIVING IT DAILY AND SHE WOULD DIFFENENTLY BRING IT IN TO BE CHECKED BEING IT WAS PICKED UP ON 11-2-17, I CAN'T CHECK IT OUT OR EVEN WORK ON THE PROBLEM IF SHE REFUSES TO BRING IT IN TO DO SO. I FEEL LIKE I HAVE WENT ABOVE AND BEYOND TO HELP HER. SHE HAS DONE NOTHING BUT LIE ABOUT EVERYTHING. WE HAVE LEFT SEVERAL MESSAGES FOR HER TO BRING IT BACK IN AND SHE STILL REFUSES AND I DON'T FEEL I SHOULD BE RESPONSIBLE IF THERE IS SOMETHING WRONG AND SHE KEEPS DRIVING AND DOESN'T LET ME CHECK IT OUT AND SHE DOES MORE DAMAGE TO IT CAUSE I CAN'T MAKE HER BRING IT IN. IF I CAN BE OF ANY FUTHER ASSISTANCE FEEL FREE TO CONTACT ME, THANKING YOU IN ADVANCERAY'S AUTO MART INC