Mrs. [redacted] complaint involved her retail installment contract due date.
Mrs. [redacted] requested to have her payment date changed to at least the 4th of the month to better accommodate her situation.
On the 16th day...
past the due date a retail installment contract may imposed a $5.00 late charge or 5% of the amount of payment whichever is greater.
In order to remedy this late charge, we requested the assignee of the contract, Mr. [redacted], Manager of [redacted] Co., [redacted] [redacted] to have his corporate office change the due date so there would be no late charges assessed to Mrs. [redacted].
Mr. [redacted] called Mr. [redacted], Factory Furniture sales associate, and advised him that [redacted] corporate had changed the due date on Mrs. [redacted] contracted so she would not have a late charge.
This contract due date change remedied Mrs. [redacted] situation.
Factory Furniture
[redacted]
Mrs. [redacted] complaint involved her retail installment contract due date.
Mrs. [redacted] requested to have her payment date changed to at least the 4th of the month to better accommodate her situation.
On the 16th day...
past the due date a retail installment contract may imposed a $5.00 late charge or 5% of the amount of payment whichever is greater.
In order to remedy this late charge, we requested the assignee of the contract, Mr. [redacted], Manager of [redacted] Co., [redacted] [redacted] to have his corporate office change the due date so there would be no late charges assessed to Mrs. [redacted].
Mr. [redacted] called Mr. [redacted], Factory Furniture sales associate, and advised him that [redacted] corporate had changed the due date on Mrs. [redacted] contracted so she would not have a late charge.
This contract due date change remedied Mrs. [redacted] situation.
Factory Furniture
[redacted]