Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I was told the refund check I first received was all I was owed, and no other explanation was given to me until I filed the complaint with your organization. I am absolutely pleased with the speed in which you contacted me and Ray's....and I'm very thankful for the Revdex.com at the results.
Regards,
[redacted]
First I would like to apologize for any misunderstanding Ms. [redacted] has concerning her closed account. Collection/payment issues are always a challenge for a business. She was billed mid April 2015 for services performed May 1st 2015 thru July 31st 2015, this...
invoice was due 5/1/2015. A reminder letter was mailed out on June 9th 2015 and service was stopped July 8th for non-payment of account. She did call us (unhappy) about her trash still at curb after a 4th of July party at her home. I only show one time she has called concerning a missed stop on 4/3/2015. She cancelled her account because we would not return until payment was received (we did receive July 16th 2015). At this point I show a refund of $77.42 to be processed. I have put a hold on this now because she has stated she stopped payment on the check we received July 16th. If check is returned she will not have a refund but will still owe for previous service. I did check our voice mail and I do not show any calls from Ms. [redacted] about being missed for 5 weeks in a row.
I will send out a new statement to her once the stop payment check has been returned to us by her bank.
We have resolved this issue for Mr. [redacted] to his satisfaction. We went to his home on two occasions to clean up the oil on the roadway. I do apologize it took so long to get this resolved with the weather issues it was not our intention to take so long.
Through the City Contract we have dealt with [redacted] and Ray's Trash. Ray's has been the only company that showed any interest in removing our trash. The other companies were only interested in emptying a can, which can leave a lot of trash at the curb. Rays would accept extra trash without a problem, even if it wasn't a "heavy haul" day and I had oversized stuff to get rid of. Their driver are very hard workers. I was impressed, while watching from inside, after some of the trashed heaped in one of our cans fell to the ground, the driver grabbed his sawed-off leaf rake and picked up the bulk of what had fallen.
Any trash collector, regardless of company, has my respect. It's a nasty job; but the people and services with Ray's Trash has been outstanding, especially when compared to their competition.
My accounting department has been working on this claim since 2/15/2015. We did receive the annex information from the Town of Plainfield (2/18/2015) and it looks like the Town Published this info and notified residents in June 2005. I have...
not been able as of today to confirm when services actually started for this area for Plainfield. It appears Ms. [redacted] believes it was in 2007. So I will send out a refund check for the additional amount due to her. A check was sent February 23rd for $172.47. A total of $687.04 was paid on this account. So I will issue a refund for $514.57 and I will get with the Town of Plainfield to have this stop added to our count. I do apologize this has taken this long but this was done so long ago it has taken time to get all of the details.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I was told the refund check I first received was all I was owed, and no other explanation was given to me until I filed the complaint with your organization. I am absolutely pleased with the speed in which you contacted me and Ray's....and I'm very thankful for the Revdex.com at the results.
Regards,
[redacted]
First I would like to apologize for any misunderstanding Ms. [redacted] has concerning her closed account. Collection/payment issues are always a challenge for a business. She was billed mid April 2015 for services performed May 1st 2015 thru July 31st 2015, this...
invoice was due 5/1/2015. A reminder letter was mailed out on June 9th 2015 and service was stopped July 8th for non-payment of account. She did call us (unhappy) about her trash still at curb after a 4th of July party at her home. I only show one time she has called concerning a missed stop on 4/3/2015. She cancelled her account because we would not return until payment was received (we did receive July 16th 2015). At this point I show a refund of $77.42 to be processed. I have put a hold on this now because she has stated she stopped payment on the check we received July 16th. If check is returned she will not have a refund but will still owe for previous service. I did check our voice mail and I do not show any calls from Ms. [redacted] about being missed for 5 weeks in a row.
I will send out a new statement to her once the stop payment check has been returned to us by her bank.
Valerie [redacted] Ray’s Trash service, Inc.
Credit manager
317-539-9858 (w) 317-626-[redacted] cell | 800-531-6752 (w) | 317-539-5962 (f)
V[redacted]@raystrash.com | www.raystrash.com
“THE ONLY PRODUCT WE HAVE TO SELL IS SERVICE!”
We have resolved this issue for Mr. [redacted] to his satisfaction. We went to his home on two occasions to clean up the oil on the roadway. I do apologize it took so long to get this resolved with the weather issues it was not our intention to take so long.
Attached...
is response from Mr. [redacted].
[redacted] HR Manager
Through the City Contract we have dealt with [redacted] and Ray's Trash. Ray's has been the only company that showed any interest in removing our trash. The other companies were only interested in emptying a can, which can leave a lot of trash at the curb. Rays would accept extra trash without a problem, even if it wasn't a "heavy haul" day and I had oversized stuff to get rid of. Their driver are very hard workers. I was impressed, while watching from inside, after some of the trashed heaped in one of our cans fell to the ground, the driver grabbed his sawed-off leaf rake and picked up the bulk of what had fallen.
Any trash collector, regardless of company, has my respect. It's a nasty job; but the people and services with Ray's Trash has been outstanding, especially when compared to their competition.
My accounting department has been working on this claim since 2/15/2015. We did receive the annex information from the Town of Plainfield (2/18/2015) and it looks like the Town Published this info and notified residents in June 2005. I have...
not been able as of today to confirm when services actually started for this area for Plainfield. It appears Ms. [redacted] believes it was in 2007. So I will send out a refund check for the additional amount due to her. A check was sent February 23rd for $172.47. A total of $687.04 was paid on this account. So I will issue a refund for $514.57 and I will get with the Town of Plainfield to have this stop added to our count. I do apologize this has taken this long but this was done so long ago it has taken time to get all of the details.
I hope this will resolve this issue. Thank you
[redacted] Ray’s Trash service, Inc.
credit manager
317-539-9858 (w) 317-626[redacted] cell | 800-531-6752 (w) | 317-539-5962 (f) %3