Ray's

The vehicle was sold AS - IS with no warranty. However, the customer had an issue with the power steering and we offered to fix it free of labor charge. The vehicle's brake system was not touched while here. The customer's mother sent me a text message on 8/29/15 at 6:16 PM stating that the brakes...

had gone out in the vehicle and that her son hit a car going "like 3mph" and that she wanted to switch vehicles. She then sent a picture of the car totaled the following day 8/30/15 at 5:06 PM. Her son had then been in another accident (screenshots available if needed). If the brakes did not work Saturday then he should not have been driving the car Sunday. Police records show no evidence that the brakes went out and when I spoke with an officer on the phone I was told that it appeared he was looking at an accident that had just happened on the other side of the highway and rear ended another vehicle. The customer's insurance investigator also inspected the vehicle and found no evidence of failed brakes either. I offered to forgive the remaining balance of the said vehicle after insurance payment so the customer was not responsible for the remaining balance and also allow him to purchase another vehicle with no down payment. Customer denied that option and requested the entire insurance check be released to them and the balance of the vehicle be forgiven.

Customer's complaints are false and irrelevant. Mr. [redacted] vehicle was repossessed Friday night (5/13/16) for non payment. He has no grounds for complaint on those terms and is now making false accusations in recourse.

Complaint: 11100600
I am rejecting this response because:This is a lie and my insurance did find an issue with the brakes. I also consulted with another mechanic and they stated the same thing happened with the brakes. We believed the first accident to have been cause by the brakes possibly locking up because they worked right after. The mechanic said this was because the fluid was slowly leaking out when the vehicle would turn because they did not align the parts correctly when they "fixed" the rack and pinion. We were lied to from the very beginning. Our sale person told us things would be fixed or we would have never bought this vehicle. They fired that sales person too. Yes they should forgive any debt and give back the entire down payment to make this right. I had to put out money in a rental but I'm not asking for that money back. This is not asking for much. 
Sincerely,
[redacted]

Complaint: 11447158
I am rejecting this response because:
Sincerely,
[redacted]