Raytech Appliance Service

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Revdex.com:
At this time, I have not been contacted by *** Appliance Service regarding complaint ID
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Regards,
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Revdex.com:
At this time, I have not been contacted by [redacted] Appliance Service regarding complaint...

ID [redacted].
Regards,
[redacted]

Review: I have an LG refrigerator that broke down. I have an extended warranty on it. I called our warranty company who contacted Raytech to do a diagnostic on the appliance. They showed up did the diagnostic in front of me and my wife. After two days of phone tag. They contact us on Friday May 13th to inform us that they did not do a diagnostic as the Tech said that we smoke and have cats. The technician did do the diagnostic. We do not know why they pulled this stunt after two days of doing the diagnostic. This is very unprofessional of a business. If they have technicians who are allergic to cats or cigarette smoke maybe they should ask the person when they set up an appointment if they have animals or smoke. Also why did the technician not say something while he was here and refuse to do the diagnostic, instead of doing the diagnostic and then pull this. This is very unprofessional and should not be tolerated.Desired Settlement: An explanation from the company why the technician did the diagnostic. Told us what was wrong and did not submit the diagnostic to our warranty company. Then wait two days to tell us the technician did not do the diagnostic when we watched him do it. Leaving us without a working refrigerator for almost two weeks.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by [redacted] Appliance Service regarding complaint ID [redacted].

Regards,

Review: After calling my appliance manufacturer's service line, I was informed that Raytech was the certified repair company in our area. I first requested an appointment for their service on 2/4/2014 and Raytech representative said that Raytech doesn't service the area. After reassuring Raytech my house was indeed in their service area, an appointment was made for a technician to look at our appliance on 2/11/2014. The technician informed me that a part would need to be ordered and charged me the $65.00 service fee. On 2/19/2014, I still had not received word from Raytech that the part had come in, so I had to call them and they said that the part's order was submitted late (2/18/2014). Raytech said the part should be in the following week and an appointment was made for 3/5/2014. On 3/5/2014, after Raytech's appointment time, Raytech informed me that they had realized they ordered the wrong part. Another appointment was made for 3/12/2014 with Raytech agreeing to call on 3/11/2014 to confirm receipt of parts and service time. On 3/11/2014, having not been contacted by Raytech I called Raytech to verify they were still coming the next day. Raytech informed me that the part was backordered and asked if they could call back after checking with the supplier. The supplier allegedly told Raytech that they only received the order request on 3/10/2014 and that Raytech should have the part by 3/17/2014. I asked them to call me when the part actually arrives instead of continuing to make appointments that are not honored because they have yet to receive the part. My appliance cannot be used until repaired since it involves the gas line. Taking 6+ weeks to order and install an appliance part is unacceptable business service, in my opinion.Desired Settlement: I would like Raytech to finish their service as soon as possible, with an apology for the prolonged delay. Raytech should offer a discounted price for the poor service or I will not use their business again or refer the company to others.