Rayz Tanning

Review: I went into the [redacted], Rayz Tanning location on April 26, 2016 to increase my tanning package to include unlimited spray tanning. The manager of that location, [redacted] took a payment for $99.00. That was to be for the remaining of April and the month of May. Much to my dismay, my account was again electronically debited from Rayz Tanning on 05/03/16 for $82.50. I call the [redacted] location, spoke to [redacted] to see how we would fix this. She said she would get with the owner and call me back. The owner, Scott Miller called me back and was defensive from the beginning of the call. He argued the amount owed to me, told me all the things his manager should have done differently, called me a winch, told me to go to [redacted] to tan (one of his competitors). I said perfect, you refund my money, and I am happy to go elsewhere. He told me I must go to the store to sign a paper to stop the electronic drafts. I went immediately. While he refunded the $82.50 that was taken from my account on 05/03/16. He would not return the $99.00 taken from me on 04/26/16. Our business relationship ended on 05/03/16, when the owner Scott Miller called me a name and asked me to go elsewhere to tan. Therefore he has no right to make me pay for a service that I will not use. His manager [redacted], put her hands on me, jerking the clipboard out of my hands. This clipboard contained the paper I was to sign to stop the electronic debits from reoccurring. When I asked her why she put her hands on me, she said I was trying to change the date. This company owes me $99.00 that was taken on 04/26/2015. There was a payment made on 04/04/16 for $18.20, the monthly fee for April before I increased the plan. The $99.00 was pro-rated for the end of April and May 2016. I did not use any services at Rayz Tanning at any time this month, from May 1-present. He ended our business relationship when he called me a name and told me to go elsewhere on May 3, 2016; therefore he/Scott Miller/owner of Rayz Tanning needs to refund my money for services not rendered.

I have worked in the customer service/retail/sales industries my whole adult career, over 20 years. I have never been treated or talked to like this. I am sure I am not the only customer he has done this to. But, I will not let this go. This guy is unprofessional, very defensive, he shouldn't be dealing with the public.Desired Settlement: I feel this business has the responsibility to refund the payment made on 04/26/16. There were no services rendered from 05/01/16- to present.

Business

Response:

Complaint from [redacted]:

Customer has come into salon on repeated occasions and acted rude to multiple employees as well as the owner Cyndi Miller. On April 26, she upgraded her package to a higher level and paid the correct amount to the salesperson. She cam in and used the higher level until May 2nd. On that date she discovered her card was mistakenly billed an extra payment. This was a clerical error on Rayz part. She was immediately credited the charge back to her credit card. She came into the salon and began berating a salesperson ([redacted], who is very calm and a little lady). [redacted] stated to [redacted] that her money was refunded, but [redacted] got more abusive. At that time [redacted] called the other Owner Scot Miller at the second salon. The owner told [redacted] that she could not continually harass employees and berate them. It would not be tolerated and if she could not cease this inappropriate behavior that should would be asked to leave. [redacted] stated that she did not want to come back to Rayz and would like to cancel her package with a full refund off all money that she had spent there. She was told that she would not receive any further refunds and that she had to come into the salon to fill out a cancel form for her recurring membership. On May 3rd [redacted] came into the Salon and began berating [redacted] once again. [redacted] called the owners who talked to [redacted] on the phone. she wa told same thing, no further refund. [redacted] became so angry that [redacted] was instructed to call 911 and have the police assist. [redacted] was the person that grabbed the paper work out of [redacted]s hand and started scribbeling on it that her services were cancelled on May 3rd.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with Scott Miller, owner of Rayz Tanning on 05/03. Mr. Miller told me to take my business to [redacted]. Mr. Miller owes me for the money I had already paid for May.

Regards,