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Razalife Reviews (2)

Review: We ordered 12 custom jerseys for our team. Originally we were quoted 2-4 weeks for delivery. Apparently we were lied to and it is 4-6 weeks for delivery. As time came closer we contacted them only to find out they lost/misplaced our order. They said they would make it right. 4 weeks passed with nothing. Every time they were contacted by phone they said they would call back with delivery date and then they never call back. They stopped responding to online questions using the help desk on their site. Originally they said they would make it right but that has turned to their attitude of pretty much that they are the best and you have to deal with it and there is nothing they will do. Today is the 8th week and still nothing. No responses from them and we have no clue what is going on with our order.Desired Settlement: I would like our order to be shipped ASAP.

Business

Response:

[redacted]:

Review: I ordered a shirt from them on 2/26/13. When you add it to your cart it says that it will be shipped within 10 to 14 days. Today it is 4/14/13 and it still has not been shipped. I have contacted them through their website but they have not contacted me back. I have also tried to call them but no one would answer. I am getting mad that I have not received my product. I do not even want it any more now that it has taken almost two months.Desired Settlement: I would like to have my money refunded to me. I no long wish to have the product.

Business

Response:

Ms. [redacted]:

My response is in regard to complaint ID [redacted], I am representing Raza Design LLC in this matter. Regarding [redacted]'s order #[redacted] placed Feb 26, 2013, I had our e-mail records searched, and could only find one correspondence from Mr. [redacted] about his product, dated Sun, Apr 14, 2013 at 5:44 PM and reads as follows:

"From: [redacted] <[redacted].com>

I am getting very mad. I have emailed you guys once before and I never heard anything back from you. I ordered my shirt on 2/26/2013 and it is still saying we are making your product but I was told it will me mailed in 10 to 14 days. You are way past that. I want my money back."

Mr. [redacted] filed his Revdex.com complaint on the same day he sent us that message. Mr. [redacted]'s order was shipped out 9 days later on April 23, 2013 with a tracking number of [redacted] and was delivered 4/25/13.

Raza Design LLC would like to formally apologize to Mr. [redacted] for his difficulties with our company and for the late fulfillment of his order. His order, unfortunately, was placed around the time when our company was changing locations. Before we moved, we placed a public notice for everyone's availability on our home page that we would be in transition and that all correspondence and orders would be delayed until our new facilities were up and running. We appreciate his business and we regret that his order was not delivered in a timely fashion, and we would be willing to work with him to determine some form of compensation for his troubles.

Regards,

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Description: Sportswear - Retail

Address: 5232 Jackson Dr #202, La Mesa, California, United States, 91942

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