Razmataz, LLC

We have already sent out a technician to the customer's house previously and we even picked up back merchandise dew time so we can send tot he manufacturer for fixingCustomer can' send all pieces at once o we had to send it piece by piece.We are not the one fixing the damages; it's actually the manufacturerSo the manufacturer did repair few pieced that were sent to them for repair but unfortunately, the customer is still not satisfiedFrom our part, we have been helping them from the start, With regards to technician service, though the customer said he couldn't make it on a Tuesday; we are willing to accommodate him on a weekendAfter talking to the customer now, he agreed that we would just pick up the damage pieces and sent it to the manufacturer again for repairThe pickup scheduled for tomorrow, 1/10/and we will hereafter continue to do service for the customer as long as the manufacturer permits toThough the year manufacturer defects warranty is no longer valid, manufacturer is still being considerate to resolve the issuesShould you need any further clarification, please feel free to contact us.Sincerely, [redacted] Office Staff

This is in reference to the complaint that we received on 9/26/17.First of all, the customer purchased the FLOOR MODEL and the merchandise was delivered to him on 8/26/The company policies written below (number 1) in the invoice clearly states "Custom orders, Clearance, As is, Floor Models and
Layaway sales are absolutely not subject to cancellation" During the delivery, they signed that the merchandise was received in satisfactory conditionSecondly, few days after, they called and complained that there was a cracked on one of the bottom cornersEven though it took them few days to report the damage, we offered to have somebody go to his house and see if they can fix it, but they do want to have it repaired which we perfectly understandAfter which we told him we could order a new one but he insisted that he does not want a new one at all.Thirdly, if he does not want the same new item to be exchanged, he can come to the store and reselect a different coffee tableIt is not as if we are not helping them, on the contrary, we have already offered few options.We are trying to solve whatever issue he has with his merchandise and we do hope we could come up with an agreeable solution on this matter.If you need anything else, please give us a call and we will be more than happy to help you.Thank you

Dar Ms*** Reference to you letter with ID # *** The customer bought this 3pc sectional on December 26th and has it delivered to their house on January 5, During the delivery, the customer said that the furniture is too big in their living roomThey called us and informed us of the
situation and they told us that they want to select on a smaller couches so it would fit in their living roomWe agreed that they could return the merchandise provided that they reselect and they agreed on thatSo the delivery guys brought it back to the warehouseAs a matter of fact, customer came over that same day to the store to reselect on something elseThat day, they reselected a 6pc sectional and said they will come back again to finalize everything because it was already late that night when they showed upNow, they changed their mind and just want to cancel everythingWhen they chose the merchandise, it is their responsibility to measure the area before they purchaseIf they are not certain, they could have measured it before the delivery dateThey have about days to figure out if the merchandise would fit or notThe basic reason why a 25% restocking fee applies is when a customer decides to cancelFirst, we got these merchandise all the way from LA, manufacturer charges us freight, cost of merchandise, and we hire services for deliveryWhen they decide to cancel, we have to pay for the fee to pick up back fee, then return it back to LA, and they charged us also restocking fee as well for shipping & processing chargesIt is not something that we just implement because we want to; its like a chain reaction wherein everybody becomes affectedWe also give them the option to have a store credit that is the initial agreement after they found out that the merchandise doesn’t fit on their living roomStore credit doesn’t expire so they can use it when they need toWe stand to our store policy of giving them a store credit, otherwise, a 25% restocking fee will applyShould you need more clarification, please feel free to contact usSincerely, *** *** Office Staff

Please be informed that in order for us to proceed with this case, we would need the receipt or Invoice number from the customerOur system goes by the invoice numberIt would be more difficult if they have purchased it many years agoWe have already talked to the customer to provide us an
invoice number but they said they can't find itFurthermore, they did not even come to the store to physically show any proof of purchase.Once we have the invoice number we will try to resolve this issue but we cannot guarantee because there are factors to consider as follows before we can help them. - Date of Purchase - Cause of the Problem- Condition of furnitureIf you have any questions/clarifications regarding this matter, please feel free to contact our office at *** ***.Thank you

Tell us why July 10, 2017 Revdex.com3075 Beacon BlvdWest Sacramento, CA 95691 RE:  ID # 12249906 This letter is in response to the dispute of charges filed by [redacted] They have applied financing on 6/16/17, and the first financing company that we have...

allow us to enter only 1 applicant at a time. Since his wife is the main applicant, we entered her information and got approved so no further credit application is needed. From our end, it is our protocol to run the first financing company because the requirement for the customer’s credit score is not strict and they give high approval rating. We are trying to minimize inquiry on customer’s credit as well. The more application and inquiry we enter, the more hit they will get on their credit score. If customer won’t get approved on the first financing company, that’s the time we will use the second financing. The second financing company allows main and co-applicant at the same time but they are stricter and required better credit score. There is no contract that says the financing account is under both of their names, even in the invoice issued to them, its only reflects his wife's name. We apologize for the misunderstanding and inconvenience but we believe we are doing our best to help out the customer by not running into so many different credit applications. If you have any questions regarding this matter, please feel free to contact our office at [redacted]. Thank you, [redacted]Office Assistant here...

We have already sent out a technician to the customer's house previously and we even picked up back merchandise dew time so we can send tot he manufacturer for fixing. Customer can' send all pieces at once o we had to send it piece by piece.We are not the one fixing the damages; it's actually the...

manufacturer. So the manufacturer did repair few pieced that were sent to them for repair but unfortunately, the customer is still not satisfied. From our part, we have been helping them from the start, With regards to technician service, though the customer said he couldn't make it on a Tuesday; we are willing to accommodate him on a weekend. After talking to the customer now, he agreed that we would just pick up the damage pieces and sent it to the manufacturer again for repair. The pickup scheduled for tomorrow, 1/10/2016 and we will hereafter continue to do service for the customer as long as the manufacturer permits to. Though the 1 year manufacturer defects warranty is no longer valid, manufacturer is still being considerate to resolve the issues. Should you need any further clarification, please feel free to contact us.Sincerely, [redacted]Office Staff10846366