Razorback Sewer & Drain Cleaning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] This company did not try to contact me at all about the matterThe company told me they would hold the money order for me until I came back into townWe lived four hours away and we were trying to move to the areaAt the end of May when we came back to pick up the money order they stated that they could not find itI do not want to continue back and forth about this issueI just want people to know the employees at this company are careless and do not uphold to what they offer

I searched the Revdex.com for an acceptable plumber for the Breaux Bridge area and noted that this company had no complaints. So, I called C. J.'s plumbing and I am glad that I did. Although it took two trips to fix the problem, they did an excellent job and gave me a discount off the second bill. Their work is very good and they respond rather timely.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]
 This company did not try to contact me at all about the matter. The company told me they would hold the money order for me until I came back into town. We lived four hours away and we were trying to move to the area. At the end of May when we came back to pick up the money order they stated that they could not find it. I do not want to continue back and forth about this issue. I just want people to know the employees at this company are careless and do not uphold to what they offer.

Mrs.
[redacted] applied for a home on 04/26/2015. She informed our leasing consultant
she wanted a 3 month lease. We were running a special of 1 month free rent...

with
a long term lease (12 months). My leasing consultant had been employed for 2
weeks at that time and did not know the 1 month free did not apply to a 3 month
lease. I called Mrs. [redacted] back and informed her she could not receive 1
month free with a 3 month lease. She was upset because she thought she was
going to move in and pay 2 months’ rent during the 3 month lease which I told her was not an option and explained why. She then told
me she was going to cancel her lease application. Our application and
administrative fee at that time was $49.00. The application and administrative
fee was nonrefundable after 72 hours if cancelled or denied. [redacted] then
tried to come to our location the last week of May and get her app and admin
fee back. We informed her that we did not have the application fee here on
site. The money order that they paid was lost. We could not give her the $49.00
money order back as we did not have it. We did however explain to her that she
could contact the location that she purchased the money order from and they
would refund the amount to her as we had not cashed this. We called the company
for her, got the information for her, and called and left her numerous messages
trying to assist her to get the money back as it was our fault, not hers that
it was misplaced.
If the money
order were at our location we would have happily given it back to her. Given we
did not have it, we used our resources to assist her to get it back. The
receipt copy of her money order had the information she needed to contact the
company and they would have reimbursed her back for that amount. We apologized
to her numerous times that our office had misplaced the money order and told
her if we happen to find it in the meantime we would contact her immediately.
We cannot give Mrs. [redacted] her money order amount back because we never
cashed it, it is not at our location.