Initial Business Response / [redacted] (1000, 9, 2017/08/16) */ THIS GUEST HAD ALREADY SUBMITTED WRONG COMPLAIN TO THE BRANDSEE BELOW CORRESPONDENCE TO THEM THROUGH BRANDTHIS GUEST IS THREATNING TO GET FREE STAY BY CREATING ISSUE AND MISUSING YOUR PLATFORM TO GET DISADVANTAGE @5:53:PM : - WE ALREADY CONTACTED THE GUEST OVER THE PHONE TODAY AND TRIED TO SATIFY THEM WITH ALL OF THEIR CONCERNS- WE EXPLAINED THEM WE HAD JUST RECENTLY RE-PAINTED THE PROPERTY AS PER OUR HOWARD JOHNSON RENEW GUIDELINEHENCE THEIR SHOULD NOT BE ANY QUESTION FOR TEARING OF THE PAINT- WE HAD CHANGED THE CARPET JUST ONE MONTH BEFORE, SO CAN NOT BE ANY ISSUE FOR ODOUR TOO- WHILE TALKING ABOUT STAIR , THEY REFER TO THE POOL STAIR AND WE TOLD THEM IT IS AS PER STANDARD WITH AUTHORITIES AND IT IS SECURED ON TOP WITH GROUNDING FEET DEEP ON FLOOROUR STAIR IS IN GOOD CONDITION AND WE HAVE FULL HOUSE EVERYDAY AND THERE IS NO ISSUE FROM ANYBODY- HER HUSBAND FALL DOWN AS HE LOSE THE BALANCE IN THE POOL AND NOW WANTS TO CLAIM THEIR FAULT ON US- THEN THEY STARTED TO COMPLAIN ABOUT THE HOTTUB WHICH WAS NOT AVAILABLEWE TOLD THE GUEST THAT WE HAD NEVER ADVERTISED FOR HOTUB IN PUBLIC AREA, HENCE THEY CAN'T EXPECT IT- WE ALSO EXPLAINED THE GUEST THAT WE ARE FOLLOWING CONTINENTAL BREAKFAST BUFFET AS PER BRAND STANDARD AND WE ARE RESDY TO PROVIDE THE VIDEO FOOTAGE OF THEIR ENJOYING THE BREAKFAST WITH FAMILY- WE HAD TRIED TO CONTACT THE GUEST AS PER OUR BEST EFFORT FOR THEIR CONCERNS- WE WOULD LIKE TO MENTION THAT WHILE THEIR STAY,THEY HAD NEVER MENTIONED ANY CONCERNS TO US- WE HAD APOLOGIZED & OFFER THEM ONE TIME 25% OFF FOR THEIR NEXT STAY AND TO AVAIL THIS DISCOUNT, THEY SHOULD BOOK WITH US ON OUR REGULAR RATE- THIS DISCOUNT OFFER IS VALID FOR DAYS FROM NOW- WE ARE WAITING FROM THE GUEST AND AWAITING FOR THEM TO SERVE THEM WITH BEST OF OURS SERVICES TO THEMTHANKS - MEHUL Initial Consumer Rebuttal / [redacted] (3000, 11, 2017/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are trying to cover their tracksThe pool ladder was not securedMy husband is old enough to know that the ladder flipped side ways because it was not secured and flipped my husband off the ladderAlso the room did stink and the rest of the mess I explained had the picturesWe were contacted by some rude person who would not let us speakAll this person could do was cut us off every time we tried to talkThis hotel is disgusting and they need to clean it and fix things to stop this stuff from happeningWhat a joke 25% off another nights stayI would not even dream of staying here ever again nor recommend it to anyoneAfter reading reviews on [redacted] now I know why people should always do this before booking roomsI read reviews to lateAt this point they are just trying to come up with excuses for everythingI am not happy and they are a filthy hotelI stayed many places in the days vacation and we had no complaints about any of our other stays Final Business Response / [redacted] (4000, 13, 2017/08/22) */ THANKS FOR UPDATEWE WOULD LIKE TO REQUEST YOU GUYS NOT TO ENCOURAGE THIS TYPE OF PEOPLE SINCE WE ALREADY OFFERED THEM DISCOUNT AND EXPLAIN THEM WHOLE CONCERNSRevdex.com SHOULD NOT BE USED FOR GETTING DISCOUNT OR FREE THINGS BY MAKING CONCERNS AND COMPLAINSWE WOULD NOT LIKE TO EXPECT ANY MORE CORROSPONDENCE ON THISOUR DECISION IS FINAL.-- THANKS--- MANAGEMENT
Initial Business Response /* (1000, 9, 2017/08/16) */
THIS GUEST HAD ALREADY SUBMITTED WRONG COMPLAIN TO THE BRAND.. SEE BELOW CORRESPONDENCE TO THEM THROUGH BRAND. THIS GUEST IS THREATNING TO GET FREE STAY BY CREATING FALSE ISSUE AND MISUSING YOUR PLATFORM TO GET DISADVANTAGE.
@5:53:11 PM : -...
WE ALREADY CONTACTED THE GUEST OVER THE PHONE TODAY AND TRIED TO SATIFY THEM WITH ALL OF THEIR CONCERNS. - WE EXPLAINED THEM WE HAD JUST RECENTLY RE-PAINTED THE PROPERTY AS PER OUR HOWARD JOHNSON RENEW GUIDELINE. HENCE THEIR SHOULD NOT BE ANY QUESTION FOR TEARING OF THE PAINT. - WE HAD CHANGED THE CARPET JUST ONE MONTH BEFORE, SO CAN NOT BE ANY ISSUE FOR ODOUR TOO. - WHILE TALKING ABOUT STAIR , THEY REFER TO THE POOL STAIR AND WE TOLD THEM IT IS AS PER STANDARD WITH AUTHORITIES AND IT IS SECURED ON TOP WITH GROUNDING 2 FEET DEEP ON FLOOR. OUR STAIR IS IN GOOD CONDITION AND WE HAVE FULL HOUSE EVERYDAY AND THERE IS NO ISSUE FROM ANYBODY. - HER HUSBAND FALL DOWN AS HE LOSE THE BALANCE IN THE POOL AND NOW WANTS TO CLAIM THEIR FAULT ON US. - THEN THEY STARTED TO COMPLAIN ABOUT THE HOTTUB WHICH WAS NOT AVAILABLE. WE TOLD THE GUEST THAT WE HAD NEVER ADVERTISED FOR HOTUB IN PUBLIC AREA, HENCE THEY CAN'T EXPECT IT. - WE ALSO EXPLAINED THE GUEST THAT WE ARE FOLLOWING CONTINENTAL BREAKFAST BUFFET AS PER BRAND STANDARD AND WE ARE RESDY TO PROVIDE THE VIDEO FOOTAGE OF THEIR ENJOYING THE BREAKFAST WITH FAMILY. - WE HAD TRIED TO CONTACT THE GUEST AS PER OUR BEST EFFORT FOR THEIR CONCERNS. - WE WOULD LIKE TO MENTION THAT WHILE THEIR STAY,THEY HAD NEVER MENTIONED ANY CONCERNS TO US. - WE HAD APOLOGIZED & OFFER THEM ONE TIME 25% OFF FOR THEIR NEXT STAY AND TO AVAIL THIS DISCOUNT, THEY SHOULD BOOK WITH US ON OUR REGULAR RATE. - THIS DISCOUNT OFFER IS VALID FOR 30 DAYS FROM NOW. - WE ARE WAITING FROM THE GUEST AND AWAITING FOR THEM TO SERVE THEM WITH BEST OF OURS SERVICES TO THEM. THANKS - MEHUL.
Initial Consumer Rebuttal /* (3000, 11, 2017/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are trying to cover their tracks. The pool ladder was not secured. My husband is old enough to know that the ladder flipped side ways because it was not secured and flipped my husband off the ladder. Also the room did stink and the rest of the mess I explained had the pictures. We were contacted by some rude person who would not let us speak. All this person could do was cut us off every time we tried to talk. This hotel is disgusting and they need to clean it and fix things to stop this stuff from happening. What a joke 25% off another nights stay. I would not even dream of staying here ever again nor recommend it to anyone. After reading reviews on [redacted] now I know why people should always do this before booking rooms. I read reviews to late. At this point they are just trying to come up with excuses for everything. I am not happy and they are a filthy hotel. I stayed many places in the 8 days vacation and we had no complaints about any of our other stays.
Final Business Response /* (4000, 13, 2017/08/22) */
THANKS FOR UPDATE. WE WOULD LIKE TO REQUEST YOU GUYS NOT TO ENCOURAGE THIS TYPE OF PEOPLE SINCE WE ALREADY OFFERED THEM DISCOUNT AND EXPLAIN THEM WHOLE CONCERNS. Revdex.com SHOULD NOT BE USED FOR GETTING DISCOUNT OR FREE THINGS BY MAKING FALSE CONCERNS AND COMPLAINS. WE WOULD NOT LIKE TO EXPECT ANY MORE CORROSPONDENCE ON THIS. OUR DECISION IS FINAL.-- THANKS--- MANAGEMENT...
Initial Business Response / [redacted] (1000, 9, 2017/08/16) */ THIS GUEST HAD ALREADY SUBMITTED WRONG COMPLAIN TO THE BRANDSEE BELOW CORRESPONDENCE TO THEM THROUGH BRANDTHIS GUEST IS THREATNING TO GET FREE STAY BY CREATING ISSUE AND MISUSING YOUR PLATFORM TO GET DISADVANTAGE @5:53:PM : - WE ALREADY CONTACTED THE GUEST OVER THE PHONE TODAY AND TRIED TO SATIFY THEM WITH ALL OF THEIR CONCERNS- WE EXPLAINED THEM WE HAD JUST RECENTLY RE-PAINTED THE PROPERTY AS PER OUR HOWARD JOHNSON RENEW GUIDELINEHENCE THEIR SHOULD NOT BE ANY QUESTION FOR TEARING OF THE PAINT- WE HAD CHANGED THE CARPET JUST ONE MONTH BEFORE, SO CAN NOT BE ANY ISSUE FOR ODOUR TOO- WHILE TALKING ABOUT STAIR , THEY REFER TO THE POOL STAIR AND WE TOLD THEM IT IS AS PER STANDARD WITH AUTHORITIES AND IT IS SECURED ON TOP WITH GROUNDING FEET DEEP ON FLOOROUR STAIR IS IN GOOD CONDITION AND WE HAVE FULL HOUSE EVERYDAY AND THERE IS NO ISSUE FROM ANYBODY- HER HUSBAND FALL DOWN AS HE LOSE THE BALANCE IN THE POOL AND NOW WANTS TO CLAIM THEIR FAULT ON US- THEN THEY STARTED TO COMPLAIN ABOUT THE HOTTUB WHICH WAS NOT AVAILABLEWE TOLD THE GUEST THAT WE HAD NEVER ADVERTISED FOR HOTUB IN PUBLIC AREA, HENCE THEY CAN'T EXPECT IT- WE ALSO EXPLAINED THE GUEST THAT WE ARE FOLLOWING CONTINENTAL BREAKFAST BUFFET AS PER BRAND STANDARD AND WE ARE RESDY TO PROVIDE THE VIDEO FOOTAGE OF THEIR ENJOYING THE BREAKFAST WITH FAMILY- WE HAD TRIED TO CONTACT THE GUEST AS PER OUR BEST EFFORT FOR THEIR CONCERNS- WE WOULD LIKE TO MENTION THAT WHILE THEIR STAY,THEY HAD NEVER MENTIONED ANY CONCERNS TO US- WE HAD APOLOGIZED & OFFER THEM ONE TIME 25% OFF FOR THEIR NEXT STAY AND TO AVAIL THIS DISCOUNT, THEY SHOULD BOOK WITH US ON OUR REGULAR RATE- THIS DISCOUNT OFFER IS VALID FOR DAYS FROM NOW- WE ARE WAITING FROM THE GUEST AND AWAITING FOR THEM TO SERVE THEM WITH BEST OF OURS SERVICES TO THEMTHANKS - MEHUL Initial Consumer Rebuttal / [redacted] (3000, 11, 2017/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are trying to cover their tracksThe pool ladder was not securedMy husband is old enough to know that the ladder flipped side ways because it was not secured and flipped my husband off the ladderAlso the room did stink and the rest of the mess I explained had the picturesWe were contacted by some rude person who would not let us speakAll this person could do was cut us off every time we tried to talkThis hotel is disgusting and they need to clean it and fix things to stop this stuff from happeningWhat a joke 25% off another nights stayI would not even dream of staying here ever again nor recommend it to anyoneAfter reading reviews on [redacted] now I know why people should always do this before booking roomsI read reviews to lateAt this point they are just trying to come up with excuses for everythingI am not happy and they are a filthy hotelI stayed many places in the days vacation and we had no complaints about any of our other stays Final Business Response / [redacted] (4000, 13, 2017/08/22) */ THANKS FOR UPDATEWE WOULD LIKE TO REQUEST YOU GUYS NOT TO ENCOURAGE THIS TYPE OF PEOPLE SINCE WE ALREADY OFFERED THEM DISCOUNT AND EXPLAIN THEM WHOLE CONCERNSRevdex.com SHOULD NOT BE USED FOR GETTING DISCOUNT OR FREE THINGS BY MAKING CONCERNS AND COMPLAINSWE WOULD NOT LIKE TO EXPECT ANY MORE CORROSPONDENCE ON THISOUR DECISION IS FINAL.-- THANKS--- MANAGEMENT
Initial Business Response /* (1000, 9, 2017/08/16) */
THIS GUEST HAD ALREADY SUBMITTED WRONG COMPLAIN TO THE BRAND.. SEE BELOW CORRESPONDENCE TO THEM THROUGH BRAND. THIS GUEST IS THREATNING TO GET FREE STAY BY CREATING FALSE ISSUE AND MISUSING YOUR PLATFORM TO GET DISADVANTAGE.
@5:53:11 PM : -...
WE ALREADY CONTACTED THE GUEST OVER THE PHONE TODAY AND TRIED TO SATIFY THEM WITH ALL OF THEIR CONCERNS. - WE EXPLAINED THEM WE HAD JUST RECENTLY RE-PAINTED THE PROPERTY AS PER OUR HOWARD JOHNSON RENEW GUIDELINE. HENCE THEIR SHOULD NOT BE ANY QUESTION FOR TEARING OF THE PAINT. - WE HAD CHANGED THE CARPET JUST ONE MONTH BEFORE, SO CAN NOT BE ANY ISSUE FOR ODOUR TOO. - WHILE TALKING ABOUT STAIR , THEY REFER TO THE POOL STAIR AND WE TOLD THEM IT IS AS PER STANDARD WITH AUTHORITIES AND IT IS SECURED ON TOP WITH GROUNDING 2 FEET DEEP ON FLOOR. OUR STAIR IS IN GOOD CONDITION AND WE HAVE FULL HOUSE EVERYDAY AND THERE IS NO ISSUE FROM ANYBODY. - HER HUSBAND FALL DOWN AS HE LOSE THE BALANCE IN THE POOL AND NOW WANTS TO CLAIM THEIR FAULT ON US. - THEN THEY STARTED TO COMPLAIN ABOUT THE HOTTUB WHICH WAS NOT AVAILABLE. WE TOLD THE GUEST THAT WE HAD NEVER ADVERTISED FOR HOTUB IN PUBLIC AREA, HENCE THEY CAN'T EXPECT IT. - WE ALSO EXPLAINED THE GUEST THAT WE ARE FOLLOWING CONTINENTAL BREAKFAST BUFFET AS PER BRAND STANDARD AND WE ARE RESDY TO PROVIDE THE VIDEO FOOTAGE OF THEIR ENJOYING THE BREAKFAST WITH FAMILY. - WE HAD TRIED TO CONTACT THE GUEST AS PER OUR BEST EFFORT FOR THEIR CONCERNS. - WE WOULD LIKE TO MENTION THAT WHILE THEIR STAY,THEY HAD NEVER MENTIONED ANY CONCERNS TO US. - WE HAD APOLOGIZED & OFFER THEM ONE TIME 25% OFF FOR THEIR NEXT STAY AND TO AVAIL THIS DISCOUNT, THEY SHOULD BOOK WITH US ON OUR REGULAR RATE. - THIS DISCOUNT OFFER IS VALID FOR 30 DAYS FROM NOW. - WE ARE WAITING FROM THE GUEST AND AWAITING FOR THEM TO SERVE THEM WITH BEST OF OURS SERVICES TO THEM. THANKS - MEHUL.
Initial Consumer Rebuttal /* (3000, 11, 2017/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are trying to cover their tracks. The pool ladder was not secured. My husband is old enough to know that the ladder flipped side ways because it was not secured and flipped my husband off the ladder. Also the room did stink and the rest of the mess I explained had the pictures. We were contacted by some rude person who would not let us speak. All this person could do was cut us off every time we tried to talk. This hotel is disgusting and they need to clean it and fix things to stop this stuff from happening. What a joke 25% off another nights stay. I would not even dream of staying here ever again nor recommend it to anyone. After reading reviews on [redacted] now I know why people should always do this before booking rooms. I read reviews to late. At this point they are just trying to come up with excuses for everything. I am not happy and they are a filthy hotel. I stayed many places in the 8 days vacation and we had no complaints about any of our other stays.
Final Business Response /* (4000, 13, 2017/08/22) */
THANKS FOR UPDATE. WE WOULD LIKE TO REQUEST YOU GUYS NOT TO ENCOURAGE THIS TYPE OF PEOPLE SINCE WE ALREADY OFFERED THEM DISCOUNT AND EXPLAIN THEM WHOLE CONCERNS. Revdex.com SHOULD NOT BE USED FOR GETTING DISCOUNT OR FREE THINGS BY MAKING FALSE CONCERNS AND COMPLAINS. WE WOULD NOT LIKE TO EXPECT ANY MORE CORROSPONDENCE ON THIS. OUR DECISION IS FINAL.-- THANKS--- MANAGEMENT...